It started with this: https://www.nairaland.com/1246421/gtb-freezes-account-false-loan

Now it has degenerated to this, Please what kind of transaction is Reversal Of Charges with a Remark of Refund, the second transaction is "INTERBRANCH CLEARING SUM" with a remark of Refund.
Dear Sir,
I do not understand the magical transactions going on in my current account as I am not aware of such transactions, please what is going on? My account is still in debit, can I close these accounts? I am tired of your magical transactions

Thank you,

Ajibola Akinsete

 
08-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565148
Transaction Location : 635 AKIN ADESOLA
Description : REVERSAL OF CHARGES
Amount : 60,000.00
Value Date : 08-May-2013
Remarks : REFUND
Time of Transaction : 06:15 PM
Document Number : 311

The balances on this account as at  06:17 PM  are as follows;
Current Balance
:
-280,457.62 Naira
Available Balance
:
-280,457.62 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 
 
"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)

 
08-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565148
Transaction Location : 635 AKIN ADESOLA
Description : INTERBRANCH CLEARING SUMMARY
Amount : 230,725.45
Value Date : 08-May-2013
Remarks : REFUND
Time of Transaction : 06:30 PM
Document Number : 311

The balances on this account as at  06:33 PM  are as follows;
Current Balance
:
-49,732.17 Naira
Available Balance
:
-49,732.17 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 
 
"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)
Sent from my iPad

Sent from my iPad

On 3 May 2013, at 05:05 PM, Olaniyi Alao <olaniyi.alao@gtbank.com> wrote:

Dear Ajibola Akinsete,

Please be informed that the debit interest complaint on your current account is currently being addressed.

Kindly note that we will get back to you on the debit interest complaint.

Thank you for choosing Guaranty Trust Bank Plc.


Olaniyi Alao
Complaints, Compliance Group
Guaranty Trust Bank plc 
22/24 Catholic Mission Street, Lagos, Nigeria. 
Tel: +234-1-7409964 | Web: www.gtbank.com 

----- Original Message -----
From: ajibola akinsete <madejibo@yahoo.com>
To: Olaniyi Alao <olaniyi.alao@gtbank.com>
Cc: Complaints <complaints@gtbank.com>
Sent: Fri, 03 May 2013 12:51:01 +0100 (WAT)
Subject: Re: YOUR ACCOUNTS WITH THE BANK

I have still not got a respond from your bank, sad, very sad. You keep sending me debit interest alerts for money I never collected. For money you claimed in one of your letters that I paid in on a Sunday, these debit interests alerts wasn't coming before May 2012. Please this has to stop. Stop covering up your fraudulent members of staff and the bank's errors with lies. 

Thank You,

Ajibola Akinsete

Sent from my iPad

On 26 Apr 2013, at 04:42 PM, Olaniyi Alao <olaniyi.alao@gtbank.com> wrote:

Dear Mr.  Ajibola Akinsete,

Please be informed that we acknowledge receipt of your e-mail.

Kindly note that we will get back to you on the issues raised in your letter.

Thank you for choosing Guaranty Trust Bank Plc.


Olaniyi Alao
Complaints, Compliance Group
Guaranty Trust Bank plc 
22/24 Catholic Mission Street, Lagos, Nigeria. 
Tel: +234-1-7409964 | Web: www.gtbank.com

----- Original Message -----
From: ajibola akinsete <madejibo@yahoo.com>
To: Complaints <complaints@gtbank.com>
Cc: ajibola akinsete <madejibo@yahoo.com>
Sent: Fri, 26 Apr 2013 16:35:56 +0100 (WAT)
Subject: Re: YOUR ACCOUNTS WITH THE BANK

I had previously sent you this letter via a hard copy through GTBANK PLOT 635 AKIN ADESOLA OPERATION 1 at 2:38pm  April 24, 2013

24th April, 2013

The Manager,
Complaints Unit,
G.T.B
Lagos

Dear Sir,
                  RE: YOUR ACCOUNTS WITH THE BANK
I received two letters from the bank the first dated 19th of April,  2013 and the second dated 23rd of April 2013. The first letter claims that on the 27th May, 2007, I deposited into current account the sum of N10,200.00and in error your incompetent staff (as your letter claims) credited my account with the sum of N102,000.00

Well from records 27th may 2007 was a Sunday and from my little knowledge GtTB Awolowo Branch Ikoyi, do not open to customers as at 2007. When I noticed this I sent a reply on the 22nd of April, 2013 and I got the second, miraculously the bank realised that the date was wrong and another staff had typed the date in error. This letter now stated I deposited the N10,200.00 on the 25th May, 2007.

The two letters claimed immediately I noticed the N102,000, I rushed to the ATM and withdrew N60,000 on the 27th of May, 2007 or 25th of May, 2007 (depending on which letter is true)
Let me state categorically here (like I have always done) I never withdrew such money so, I find your letters very offensive.

Your letters also claimed my account was thrown into debit of N49, 732.17 as a result of the reversal of the  N60,000.00 I withdrew. A debit that accrued interests to N273,732.17  as at today nearly six years later. Your letter also claim I abandoned these accounts because of the debit status. I believe this accusation is false, because I never this debit status till march, 2012, 5 years later through a phone call from Modupe (a staff). In between the 5 years, I have re-activated my accounts twice, transacted with GTB to tunes of millions both in Naira and Dollars, I have given people references for account opening, yet no on informed me of the debit status.

I see your letters as a deliberate attempt to cover up the fraudulent activities of members of staff of GTB bank
Even though you have released my money your bank illegally blocked and have withdrawn the last kobo I have in GTB, I totally reject your letters and this is a stain to my integrity.

Thank You

Ajibola Akinsete 

Sent from my iPad

On 24 Apr 2013, at 09:07 AM, Complaints <complaints@gtbank.com> wrote:


Dear Mr. Ajibola Akinsete,

 

Thank you for contacting Guaranty Trust Bank Plc.

Please find attached our response letter to your complaint on the above subject matter.

 

Kindly disregard the content of the letter earlier sent to you.

Best Regards,

 

Olaniyi Alao 
Complaints, Compliance Group



Sent from my iPad

GTB a bank of errors, they credited me 49k without anyone paying into my account 


 
10-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565155
Transaction Location : 635 AKIN ADESOLA
Description : INTERBRANCH CLEARING SUMMARY
Amount : 49,732.17
Value Date : 10-May-2013
Remarks : REFUND
Time of Transaction : 05:18 PM
Document Number : 311

The balances on this account as at  05:20 PM  are as follows;
Current Balance
:
49,808.15 Naira
Available Balance
:
49,808.15 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 

"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)
 Then 30 mins later they realised their mistake after my call to them and they reversed it

10-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565155
Transaction Location : 635 AKIN ADESOLA
Description : INTERBRANCH CLEARING SUMMARY
Amount : 49,732.17
Value Date : 10-May-2013
Remarks : REFUND
Time of Transaction : 05:35 PM
Document Number : 311

The balances on this account as at  05:41 PM  are as follows;
Current Balance
:
75.98 Naira
Available Balance
:
75.98 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 

"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)
Then they now credited my current account with same amount to nill off the debit their fraudulent staff created


 
10-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565155
Transaction Location : 635 AKIN ADESOLA
Description : INTERBRANCH CLEARING SUMMARY
Amount : 49,732.17
Value Date : 10-May-2013
Remarks : REFUND
Time of Transaction : 05:35 PM
Document Number : 311

The balances on this account as at  05:41 PM  are as follows;
Current Balance
:
75.98 Naira
Available Balance
:
75.98 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 

"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)

Finally they called to apologise that they have cleared the whole mess they created and expect me not to talk again, but this is not the end, if they were so sure I stole their money why are they nilling off my accounts? Banks never dash pple money even if it is 1kobo

+

madejibo: It started with this: https://www.nairaland.com/1246421/gtb-freezes-account-false-loan

Now it has degenerated to this, Please what kind of transaction is Reversal Of Charges with a Remark of Refund, the second transaction is "INTERBRANCH CLEARING SUM" with a remark of Refund.
Dear Sir,
I do not understand the magical transactions going on in my current account as I am not aware of such transactions, please what is going on? My account is still in debit, can I close these accounts? I am tired of your magical transactions

Thank you,

Ajibola Akinsete

 
08-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565148
Transaction Location : 635 AKIN ADESOLA
Description : REVERSAL OF CHARGES
Amount : 60,000.00
Value Date : 08-May-2013
Remarks : REFUND
Time of Transaction : 06:15 PM
Document Number : 311

The balances on this account as at  06:17 PM  are as follows;
Current Balance
:
-280,457.62 Naira
Available Balance
:
-280,457.62 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 
 
"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)

 
08-May-2013
Dear   AKINSETE,AJIBOLA
Guaranty Trust Bank eLectronic Notification Service (GeNS)

We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:
Transaction Notification

Account Number : 0002565148
Transaction Location : 635 AKIN ADESOLA
Description : INTERBRANCH CLEARING SUMMARY
Amount : 230,725.45
Value Date : 08-May-2013
Remarks : REFUND
Time of Transaction : 06:30 PM
Document Number : 311

The balances on this account as at  06:33 PM  are as follows;
Current Balance
:
-49,732.17 Naira
Available Balance
:
-49,732.17 Naira
 
Thank you for choosing Guaranty Trust Bank plc
 
 
"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".

Kindly log on to our website www.gtbank.com OR 
Call GTConnect on 0700 GTConnect (0700 482666328), 01 448 0000, 0803 900 3900 or 0802 900 2900 for more information.
NB:
Our notification service sent this mail to you using a default setting and the information you supplied to us when your account was opened.
If you wish to limit the type of mails you receive or the email address(es) in use, please send an email to us by clicking on the link below:
Send a Mail to Guaranty Trust Bank eLectronic Notification Service (GeNS)
Sent from my iPad

Sent from my iPad

On 3 May 2013, at 05:05 PM, Olaniyi Alao <olaniyi.alao@gtbank.com> wrote:

Dear Ajibola Akinsete,

Please be informed that the debit interest complaint on your current account is currently being addressed.

Kindly note that we will get back to you on the debit interest complaint.

Thank you for choosing Guaranty Trust Bank Plc.


Olaniyi Alao
Complaints, Compliance Group
Guaranty Trust Bank plc 
22/24 Catholic Mission Street, Lagos, Nigeria. 
Tel: +234-1-7409964 | Web: www.gtbank.com 

----- Original Message -----
From: ajibola akinsete <madejibo@yahoo.com>
To: Olaniyi Alao <olaniyi.alao@gtbank.com>
Cc: Complaints <complaints@gtbank.com>
Sent: Fri, 03 May 2013 12:51:01 +0100 (WAT)
Subject: Re: YOUR ACCOUNTS WITH THE BANK

I have still not got a respond from your bank, sad, very sad. You keep sending me debit interest alerts for money I never collected. For money you claimed in one of your letters that I paid in on a Sunday, these debit interests alerts wasn't coming before May 2012. Please this has to stop. Stop covering up your fraudulent members of staff and the bank's errors with lies. 

Thank You,

Ajibola Akinsete

Sent from my iPad

On 26 Apr 2013, at 04:42 PM, Olaniyi Alao <olaniyi.alao@gtbank.com> wrote:

Dear Mr.  Ajibola Akinsete,

Please be informed that we acknowledge receipt of your e-mail.

Kindly note that we will get back to you on the issues raised in your letter.

Thank you for choosing Guaranty Trust Bank Plc.


Olaniyi Alao
Complaints, Compliance Group
Guaranty Trust Bank plc 
22/24 Catholic Mission Street, Lagos, Nigeria. 
Tel: +234-1-7409964 | Web: www.gtbank.com

----- Original Message -----
From: ajibola akinsete <madejibo@yahoo.com>
To: Complaints <complaints@gtbank.com>
Cc: ajibola akinsete <madejibo@yahoo.com>
Sent: Fri, 26 Apr 2013 16:35:56 +0100 (WAT)
Subject: Re: YOUR ACCOUNTS WITH THE BANK

I had previously sent you this letter via a hard copy through GTBANK PLOT 635 AKIN ADESOLA OPERATION 1 at 2:38pm  April 24, 2013

24th April, 2013

The Manager,
Complaints Unit,
G.T.B
Lagos

Dear Sir,
                  RE: YOUR ACCOUNTS WITH THE BANK
I received two letters from the bank the first dated 19th of April,  2013 and the second dated 23rd of April 2013. The first letter claims that on the 27th May, 2007, I deposited into current account the sum of N10,200.00and in error your incompetent staff (as your letter claims) credited my account with the sum of N102,000.00

Well from records 27th may 2007 was a Sunday and from my little knowledge GtTB Awolowo Branch Ikoyi, do not open to customers as at 2007. When I noticed this I sent a reply on the 22nd of April, 2013 and I got the second, miraculously the bank realised that the date was wrong and another staff had typed the date in error. This letter now stated I deposited the N10,200.00 on the 25th May, 2007.

The two letters claimed immediately I noticed the N102,000, I rushed to the ATM and withdrew N60,000 on the 27th of May, 2007 or 25th of May, 2007 (depending on which letter is true)
Let me state categorically here (like I have always done) I never withdrew such money so, I find your letters very offensive.

Your letters also claimed my account was thrown into debit of N49, 732.17 as a result of the reversal of the  N60,000.00 I withdrew. A debit that accrued interests to N273,732.17  as at today nearly six years later. Your letter also claim I abandoned these accounts because of the debit status. I believe this accusation is false, because I never this debit status till march, 2012, 5 years later through a phone call from Modupe (a staff). In between the 5 years, I have re-activated my accounts twice, transacted with GTB to tunes of millions both in Naira and Dollars, I have given people references for account opening, yet no on informed me of the debit status.

I see your letters as a deliberate attempt to cover up the fraudulent activities of members of staff of GTB bank
Even though you have released my money your bank illegally blocked and have withdrawn the last kobo I have in GTB, I totally reject your letters and this is a stain to my integrity.

Thank You

Ajibola Akinsete 

Sent from my iPad

On 24 Apr 2013, at 09:07 AM, Complaints <complaints@gtbank.com> wrote:


Dear Mr. Ajibola Akinsete,

 

Thank you for contacting Guaranty Trust Bank Plc.

Please find attached our response letter to your complaint on the above subject matter.

 

Kindly disregard the content of the letter earlier sent to you.

Best Regards,

 

Olaniyi Alao 
Complaints, Compliance Group



Sent from my iPad

I have actually gone through your account and I can categorically tell you what happened. You use your Master card online most probably on a dating site and they keep deducting money from your account every month for membership subscription. For you to opt-out of it, kindly called GT Bank customer care and tell them to block your card from a certain merchant that is deducting your money for subscription monthly. I hope you got the point?

fados4sure: +
I have actually gone through your account and I can categorically tell you what happened. You use your Master card online most probably on a dating site and they keep deducting money from your account every month for membership subscription. For you to opt-out of it, kindly called GT Bank customer care and tell them to block your card from a certain merchant that is deducting your money for subscription monthly. I hope you got the point?

lol am sure you don't know the story at all , read the first link I posted

fados4sure: +
I have actually gone through your account and I can categorically tell you what happened. You use your Master card online most probably on a dating site and they keep deducting money from your account every month for membership subscription. For you to opt-out of it, kindly called GT Bank customer care and tell them to block your card from a certain merchant that is deducting your money for subscription monthly. I hope you got the point?

read this link first https://www.nairaland.com/1246421/gtb-freezes-account-false-loan

Dear Sir,

I have seen through SMS and email alerts that my current is at 0.00, but as I do not have an ATM card (I don't intend to have soon) and I have not checked from your bank (as the branches close to me are always jam packed with little ill mannered staff) I can not confirm the status/balance. I have learnt not to rely on just SMS or Email alerts. When I can summon the courage to enter your branch I will confirm.

I will also say I am discussing with people (media practitioners, lawyers etc) to see how I can address the insults and humiliation your bank has dished out to me so freely.

Thank You

Ajibola Akinsete

Sent from my iPad

On 13 May 2013, at 02:40 PM, Olaniyi Alao <olaniyi.alao@gtbank.com> wrote:

Dear Sir,

As discussed on Friday evening, please be informed that the debit interest on your current account has been addressed.

Kindly note that your current account currently stands at a N0.00 balance.

Please confirm the status of your account and provide a feedback at your earliest convenience.

Thank you for choosing Guaranty Trust Bank Plc.


Olaniyi Alao
Complaints, Compliance Group
<gtcrystal.gif>
Guaranty Trust Bank plc
22/24 Catholic Mission Street, Lagos, Nigeria.
Tel: +234-1-7409964 | Web: www.gtbank.com

Wouldn't you rather bank with us?
<gtcashless.png>
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any use of the email by you is prohibited. If you have received this communication in error, please notify the author by replying to this e-mail immediately.

On 08/05/2013 20:51, ajibola akinsete wrote:
Dear Sir,
I do not understand the magical transactions going on in my current account as I am not aware of such transactions, please what is going on? My account is still in debit, can I close these accounts? I am tired of your magical transactions

Thank you,

Ajibola Akinsete

 
08-May-2013
Dear   AKINSETE,AJIBOLA

Guaranty Trust Bank eLectronic Notification Service (GeNS)


We wish to inform you that a Credit transaction occurred on your account with us.
 
The details of this transaction are shown below:

Transaction Notification

Account Number : 0002565148
Transaction Location