tranxo: @CVM, why are you people so comfortable with the dissatisfaction and complaints of your customers?
I made a withdrawal request since monday 26th august and haven't gotten my money even though you were quick enough to deduct your N100 fee.
Sent you a mail on 30th august only for you to reply on 3rd september asking me if i have an id card so i can walk into any diamondbank and collect my money, which i confirmed i have.
You later sent me a mail saying my money will rather be paid into my gtb account on thursday 5th sept. Called your nigerian rep on 3rd for explanation on the delay and only thing he could offer was i should wait cos i'm not the only one, that there are many people affected cos of the interbank transfer issues you are having.
Today is friday 6th and my money is still out of my reach 11 days after my request.
Words cannot be sufficient to show you how i feel about you people's unapologetic attitude to your customers especially in terms of communication. I wont even bother to try cos it won't even matter to you.
Waiting for your response.
My id is ONYIUZO

Chrisvicmall:
By now you should have received the payment.We will check why you haven't receive the payment up till now. Sorry if we make you feel neglected

NigeriaKitchen: Someone introduced us to Chrisvicmall and we decided to give you guys a try instead of using the normal Fedex we do use, and it was a very bad experience.

We wasted so much credit on calls, sms...etc to no avail.

What is the need of using your company when it would take close to a month to just confirm that you have received the products the seller shipped to your China address?

When I send email to your company, you keep replying me with the same irrelevant response.

We paid in money to your account, it took you guys 7 days plus to finally credit it to our CVM account after several calls and emails.

Honestly, Chrisvicmall, you guys aren't ready to be a contender in this business. Your customer service is poor, your service is poor...your company is loosing customers everyday, you guys should better wake up. Meanwhile, after the so much delay, you still told us today that it will take another 12 to 14 days for our goods to arrive Nigeria, making it close to 1 month. Sighs

tranxo:




Honestly I am beginning to believe you are not serious about this business. No wonder Bizbloke/Specuit has taken over many of your customers despite the fact that they charge more than you.
I pity people who still order goods thru you.
CHRISVICMALL IT'S 14 DAYS NOW. WHERE IS MY MONEY!!!!

Chrisvicmall:

If you want to accuse us, please do that honestly. When did we tell you that your product will take another 12 to 14days before you can it. In order to clearify things, we want to know your username, and your order number. Waiting for your reply.

NigeriaKitchen: The seller we purchased things from in China has been a close client..we have been doing business with them for sometime now, and they do deliver via Fedex but someone recommended we try your company and we did but it ended up terrible!!

If you ship goods in China using SF Express, it takes just 2 days, at most 3 to get to its destination in China, and that was the courier service our Chinese seller used in shipping our items to your Chinese address and 2 days later, the seller told me that it has been delivered to your company address in China, we also tracked it using SF Express online tracking and it showed that your company has received our goods.

But guess what Your company kept denying that they have received our goods even after so many days of pestering your company with emails, sms and calls, is that how to handle a customer

It was after I sent your company a threatening message, that was after we contacted our lawyer, that your company then replied us that they have received our goods last week friday.

I then phoned your company here in Nigeria and your customer care told me that since we used normal shipping and it was just last week that your Chinese office confirmed the receipt of our goods, that it would take another 10 to 12 days for us to receive our goods here in Nigeria.

I can't give out our username here...but you should know who we are. And pls don't disclose our username here.

If you like, drop your personal no here and I will give u a call now.

Improve your services because it is very poor as at now. Very poor, can't ever wish my enemy to use your company to ship his/her goods to Nigeria.

Goodmorning.

Dehley: @ cvm
What has been the problem? Am yet to receive my product since last month. My tracking number is 376720150622. I need ur urgent response.

tranxo: @CVM, why are you people so comfortable with the dissatisfaction and complaints of your customers?
I made a withdrawal request since monday 26th august and haven't gotten my money even though you were quick enough to deduct your N100 fee.
Sent you a mail on 30th august only for you to reply on 3rd september asking me if i have an id card so i can walk into any diamondbank and collect my money, which i confirmed i have.
You later sent me a mail saying my money will rather be paid into my gtb account on thursday 5th sept. Called your nigerian rep on 3rd for explanation on the delay and only thing he could offer was i should wait cos i'm not the only one, that there are many people affected cos of the interbank transfer issues you are having.
Today is friday 6th and my money is still out of my reach 11 days after my request.
Words cannot be sufficient to show you how i feel about you people's unapologetic attitude to your customers especially in terms of communication. I wont even bother to try cos it won't even matter to you.
Waiting for your response.
My id is ONYIUZO

Chrisvicmall:
By now you should have received the payment.We will check why you haven't receive the payment up till now. Sorry if we make you feel neglected

tranxo: Honestly I am beginning to believe you are not serious about this business. No wonder Bizbloke/Specuit has taken over many of your customers despite the fact that they charge more than you.
I pity people who still order goods thru you.
CHRISVICMALL IT'S 14 DAYS NOW. WHERE IS MY MONEY!!!!

Chrisvicmall:

If you do not receive your money today, we will double it for you

tranxo:







After 15 agonising days of waiting, my withdrawal request finally went through and my money has been credited to my Gtb account.
Minus 1 customer.

shekers05: sir u shld nt sound dis way,remember d day u paid in money for me to send ur goods to enugu it dd nt reflect dat day,dt nt witstandnn i av to get through d rain to ensure u get d money(i went to d bank pesonaly) @ all we shld av patient & understanding we might av nt given d best u required of us ..............

Iykecollins: When am I receiving my goods of close to a month now, please am tired of waiting! My fear is d protocol again involved in getting to my location when it gets to lagos

Iykecollins: When am I receiving my goods of close to a month now, please am tired of waiting! My fear is d protocol again involved in getting to my location when it gets to lagos

Dehley: @ cvm
What has been the problem? Am yet to receive my product since last month. My tracking number is 376720150622. I need ur urgent response.

okumbe: please chrisvicmall help me with online sites that i can be buying jewelry sets from as i want to soon start the business with you... my email is mccoyjossy@yahoo.com

okumbe: please chrisvicmall help me with online sites that i can be buying jewelry sets from as i want to soon start the business with you... my email is mccoyjossy@yahoo.com

Chrisvicmall:

The cause of delay with your order is from government office side i.e Naco. It is a general issue. You can contact anyone you know that works in Naco to verify. When such things happen, there is nothing much anyone can do but rather wait. Though it doesn't rare happens but once in a while it do happens for earlier this year.

Regarding the one month claim, your profile shows that you placed the order on 21th August and the product was sent on 28th. Following our explanation, it takes between 10th to 14th days before the product will reach Nigeria. If you check it, you will agree with us that today makes it the 14th day. Please when you criticize us do it accordingly to avoid confusion and misunderstanding.

twinskenny: https://www.nairaland.com/1434036/customs-shutdown-nahco-sahcol-warehouses#18049798

Iykecollins:
My calculations is based on when I made the purchases on aliexpress to the extent that ae constantly remind me to remind me to confirm my acceptance and give a seller feedback without me having received the items, and u sent me a message on 24th august not 28th that I wil receive my goods between 10 to 14days afterwards and if u check i started disturbing after the 14days elapsed. Anyway I have read about the NAHCO issue and I hope it gets resolved quickly cos boys whom their goods are trapped are not smiling.
Once again thumbs up cvm for improving once more in ur communication, happy i can post a question here and receiver answer the same day. Kudos!

shekers05: we sencerly appolgise for d inconvinecy u will gt ur goods soon there is dispute btw customs & shipping companies as regards to dat NAHCO were house is shut down,bt soon it will be resolve tkx for ur understanding

Chrisvicmall:



Thank you guys for your support. The situation is really frustrating. We heard it is being resolve and hopefully the wahala will end this week.

kunletoks:

Ifeanyi, When was NAHCO shutdown? I gave you the tablets Saturday 17/8/2013 to help me send it to China. NAHCO was shutdown September 4th.
I need to know, when will it reach China, maybe days, weeks or even month.

Really, i am not happy.

yemight2776:

Hope this NAHCO situation will not disturb my goods sha........please am begging o

Dehley: @ CVM
I was made to understand that customs had resolved the issue concerning NAHCO and SAHCOL but your agents in Lagos are denying this fact. Please when am I getting my goods as I am already planning to take another step of action if nothing is done.

shekers05: Nobody is denying ur fact even if d issue has been shipping companies follow d protocol t
,they clear what was shipped through dem & den contact us once we pick our consigment we contact u ,so plz do bear with us