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MTN Customer Care Thread - Phones (177) - Nairaland

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Re: MTN Customer Care Thread by stharley: 6:19pm On Oct 25, 2016
dustmalik:
JideSM, i bought two MTN Huawei E5573 4G MiFis



pls what's the model number of the mtn 4G mifi?
Re: MTN Customer Care Thread by dustmalik: 6:32pm On Oct 25, 2016
stharley:


pls what's the model number of the mtn 4G mifi?
Huawei E5573s-320
Re: MTN Customer Care Thread by stharley: 6:43pm On Oct 25, 2016
dustmalik:
Huawei E5573s-320
thanks, I want to confirm before purchase
Re: MTN Customer Care Thread by druxy(m): 1:30am On Oct 26, 2016
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!
has the mtn pulse plan been cancelled...i've been trying to subscribe since 12..nothing...calling cc...none of those ..... picked
Re: MTN Customer Care Thread by Fr3nly(m): 11:22pm On Oct 26, 2016
Pls jide kindly help me reset my line I cant browse with my airtime and i av already reset it myself but it's not working my number is 07036582028.I use nokia c3
Re: MTN Customer Care Thread by JideSM: 10:49am On Oct 27, 2016
druxy:
has the mtn pulse plan been cancelled...i've been trying to subscribe since 12..nothing...calling cc...none of those ..... picked


MTN Pulse tariff plan is still active on the network. Kindly text 406 to 131 to migrate. You can text NIGHT to 131 to activate the Pulse Happy Hour browsing.
Re: MTN Customer Care Thread by JideSM: 10:52am On Oct 27, 2016
Fr3nly:
Pls jide kindly help me reset my line
I cant browse with my airtime and i av already reset it myself but
it's not working my number is 07036582028.I use nokia c3

Sorry about your inability to browse. Please note that you do not have an active data bundle. You can dial *131*200# to browse with your airtime.
Re: MTN Customer Care Thread by femi4: 6:38pm On Oct 27, 2016
JideSM

I ve done sim registration several times, yet I keep getting text message to re register. In fact, I registered the Sim two weeks ago but to my surprise I got a text message today to register my Sim.

1 Like

Re: MTN Customer Care Thread by valyzubxx(m): 2:40am On Oct 28, 2016
JideSM I did a welcome back on my Mtn line on the 26th but up till this moment my phone is displaying invalid IMEI. I went back to the customer care outlet where the welcome back was done and I was told it was successful....
The Mtn number is 08068938651
My alternative number is 09059432332
Re: MTN Customer Care Thread by komeh1(m): 8:30am On Oct 28, 2016
Find attached a screenshot of the rubbish I do get after 20 Naira have been deducted from my account.

I've never subscribed for any Ratendate shit. Kindly unsubscribe my number. 08100326363

Re: MTN Customer Care Thread by djblue007(m): 9:31am On Oct 29, 2016
Pls check for any promo offer subscription in my line 08062417052 mtn keeps deducting my money everyday. And give me canceling code pls.
Re: MTN Customer Care Thread by JideSM: 1:54pm On Nov 02, 2016
femi4:
JideSM

I ve done sim registration several times, yet I keep getting text message to re register. In fact, I registered the Sim two weeks ago but to my surprise I got a text message today to register my Sim.

Hello, so sorry for the inconvenience. Kindly PM your number to enable me assist you verify. Thank you.
Re: MTN Customer Care Thread by JideSM: 2:06pm On Nov 02, 2016
valyzubxx:
JideSM I did a welcome back on my Mtn line on the 26th but up till this moment my phone is displaying invalid IMEI. I went back to the customer care outlet where the welcome back was done and I was told it was successful....
The Mtn number is 08068938651
My alternative number is 09059432332
Hello valyzubxx, feedback received is that your request has been resolved. Thank you.
Re: MTN Customer Care Thread by Fisfrank(m): 8:03am On Nov 03, 2016
good day please i bought 2 mtn 4G mifi on the island, Lagos state, and i got 10G on each of them instead of 20G as advertised online.
have called call center and they promise to sought it out over 2 days now and nothing as been done. the numbers are 09063088025 and 09063069494.
please kindly help.
Re: MTN Customer Care Thread by iliyande(m): 8:49am On Nov 03, 2016
Fisfrank:
good day please i bought 2 mtn 4G mifi on the island, Lagos state, and i got 10G on each of them instead of 20G as advertised online.
have called call center and they promise to sought it out over 2 days now and nothing as been done. the numbers are 09063088025 and 09063069494.
please kindly help.

try and activate a data plan at least N500, the remaining 10gig will be allocated.

Note: This is from my personal experience yesterday.
Re: MTN Customer Care Thread by JideSM: 9:00am On Nov 03, 2016
Fisfrank:
good day please i bought 2 mtn 4G mifi on the island, Lagos state, and i got 10G on each of them instead of 20G as advertised online.
have called call center and they promise to sought it out over 2 days now and nothing as been done. the numbers are 09063088025 and 09063069494.
please kindly help.

I am sorry that you had such experience, please visit the office where the device was purchased. The bundle was activated without the SIM being in the device. Kindly request that the 10GB be credited to your data account for both lines.
Re: MTN Customer Care Thread by Fisfrank(m): 9:34am On Nov 03, 2016
JideSM:


I am sorry that you had such experience, please visit the office where the device was purchased. The bundle was activated without the SIM being in the device. Kindly request that the 10GB be credited to your data account for both lines.

Ok thanks
Re: MTN Customer Care Thread by Fisfrank(m): 9:34am On Nov 03, 2016
iliyande:


try and activate a data plan at least N500, the remaining 10gig will be allocated.

Note: This is from my personal experience yesterday.
Ok thanks.
Re: MTN Customer Care Thread by josh1st(m): 8:12am On Nov 04, 2016
@JideSM, pls help me reset my MTN SHARE & SELL pin. My phone number is 09038830978. Thanks for your assistance & response.
Re: MTN Customer Care Thread by JideSM: 10:15am On Nov 05, 2016
Sholaremu:



Please How far on this?

am still yet to get any update on the daily debit of 20 naria on my phone---my number is 08033798436

Quite sad to read about the deduction experienced. Please be informed that N20 deduction is due to the RatenDate service on your line. You can state if you wish to retain/remove the service.
Re: MTN Customer Care Thread by JideSM: 10:20am On Nov 05, 2016
PhatBG:
Y'ello! You have successfully subscribed to MTN CallerFeel  Weekly service and 30.00 deducted from your account. It will be renewed on 2016-10-31. Laughter they say is the best medicine. Text ACW to 4900 to subscribe to African Comedy @ N30/week.


Just received that.

I want it deactivated from my line and my money refunded. Number is 07066024406 JideSM.

Sorry about my delayed response. Please be informed that the CallerFeel service is no longer active on your line.
Re: MTN Customer Care Thread by JideSM: 10:24am On Nov 05, 2016
refugee:
MTN is deducting 100 naira weekly through 35960. My number is 07034487048. Thx

Sorry about the deduction. Kindly text STOP to 35960 for deactivation.
Re: MTN Customer Care Thread by JideSM: 10:28am On Nov 05, 2016
josh1st:
@JideSM, pls help me reset my MTN SHARE & SELL pin. My phone number is 09038830978. Thanks for your assistance & response.

Kindly PM the following for assistance:

• Full names on SIM registration
• Year of Activation
• Date of Birth
• Residential Address
• Tariff Plan
• Airtime Balance
• PUK/Serial number
Re: MTN Customer Care Thread by dustmalik: 2:14pm On Nov 05, 2016
iliyande:


try and activate a data plan at least N500, the remaining 10gig will be allocated.

Note: This is from my personal experience yesterday.
Fisfrank:

Ok thanks.
Did this work for you? I bought two MiFis, and only 10gb was credited to both, instead of the advertised 20gb.
Re: MTN Customer Care Thread by dustmalik: 2:17pm On Nov 05, 2016
iliyande:


try and activate a data plan at least N500, the remaining 10gig will be allocated.

Note: This is from my personal experience yesterday.
Which of the data plans did you subscribe for?
Re: MTN Customer Care Thread by iliyande(m): 2:20pm On Nov 05, 2016
dustmalik:

Which of the data plans did you subscribe for?

1gig for N500
Re: MTN Customer Care Thread by dustmalik: 3:11pm On Nov 05, 2016
iliyande:


1gig for N500
Alright, will try it. Thanks.
Re: MTN Customer Care Thread by dustmalik: 3:31pm On Nov 05, 2016
iliyande:


1gig for N500
I checked the list of data plans, and i didn't find the 1gb for N500 among them. Please, what's the subscription code for it?
Re: MTN Customer Care Thread by iliyande(m): 4:55pm On Nov 05, 2016
dustmalik:

I checked the list of data plans, and i didn't find the 1gb for N500 among them. Please, what's the subscription code for it?

Dial *131#
Buy data
Weekly plan
1. 750(1gig for now)
Proceed
Re: MTN Customer Care Thread by dustmalik: 4:56pm On Nov 05, 2016
iliyande:


Dial *131#
Buy data
Weekly plan
1. 750(1gig for now)
Proceed
I see. Alright, let me try it out.
Re: MTN Customer Care Thread by dustmalik: 5:11pm On Nov 05, 2016
iliyande:


Dial *131#
Buy data
Weekly plan
1. 750(1gig for now)
Proceed
Just tried it now and I was only given 750mb + 750mb device bonus, making everything 1.5gb. What tariff is your Mifi sim on?
Re: MTN Customer Care Thread by iliyande(m): 5:15pm On Nov 05, 2016
dustmalik:

Just tried it now and I was only given 750mb + 750mb device bonus, making everything 1.5gb. What tariff is your Mifi sim on?

MTN pulse.

Mine @first I checked it was only 10gig and when I added the N500 the remaining 10gig appeared.

Sorry if I misleads u

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