Nigerian Communications Commission
(NCC)
yesterday said since telecoms network
quality deteriorated in the country a
month
ago, it now receives 50,000 complaints
daily
from aggrieved subscribers.
Therehave been a lot of drop calls and
undelivered text messages due to poor
quality of services being rendered by the
operators in the last one month.
ButNCC yesterday threatened to sanction
telecommunications service providers
over
poor quality of service, drop calls and
unsolicited text messages sent to
subscribers.
Speakingat the fourth quarter meeting of
the Industry Consumer Advisory Forum
(ICAF)
in Abuja, NCC’s Executive Commissioner
in
charge of Stakeholder Management,
Okechukwu Itanyi, said operators should
eaither address the nagging issues of poor
quality of service, drop calls and
unsolicited
short message service(sms) or face
sanctions.
“We have done it before. We are going to
do
it again, if operators fail to meet our
KPIs.
Today, there is a paradigm shift from
mere
service provision to ensuring that
consumer
satisfaction ranks highest in our priorities
in
the provision of ICT goods and services,”
he
said.
Also speaking, Director, Consumer Affairs
Bureau, Maryam Bayi, said the NCC
receives
about 50,000 complaints daily from its
automated call centres from aggrieved
subscribers over poor quality of service,
drop calls and unsolicited text messages
sent by operators.
Bayisaid already, operators had been
invited for a meeting with the
commission
where they had been told to stop
dispatching unsolicited sms, warning that
operators would be sanctioned for failure
to
comply with the directive.
Aspart of pragmatic steps taken by the
commission to ensure improved quality of
service, the Director of Consumer Affairs
Bureau said NCC has set up Quality of
Service
Unit in the commission to receive
consumers’ complaints and protect their
interests.
Bayi,who just assumed office a fortnight
ago, called on subscribers to use the
medium to express their concerns and
challenges for quick and timely
responses.
Shepointed out that NCC initiated
Number
Portability for subscribers in order to
promote competition among service
operators as well as address the issue of
poor quality service in Nigeria.

MTN and AIRTEL are the two most stupid network mainly MTN,they send useless and irrelevant messages everytime. Very dubious network. As for airtel,they're the worstiest network. Very very worst.

Ken_Jak: MTN and AIRTEL are the two most stupid network mainly MTN,they send useless and irrelevant messages everytime. Very dubious network. As for airtel,they're the worstiest network. Very very worst.

among the complains

Cost of data plans review nko?

After dishing u with 1500 airtime every morning and 4gb per week as an NCC official....... Which mouth u fit run again? #oga pack well

RIP MANDELA