Call Centre Staff

12 Baskets Foods Ltd |  Lagos

Specialization

Administration & Office Support and Customer Service

Preferred Years of Experience

1 - 3 years

Available Slots

2
Application Deadline

Jul 14, 2014


Job Description

12 Baskets Foods Ltd requires the services of a qualified and experienced candidate for this positions.


Job Summary

Deals with clients from multimedia contact centres handling a variety of functions including but not restricted to client service, technical support, via telephone, Internet, e-mail and instant messaging.


Responsibilities:

Act as customer care officers 
Interact with clients to collect orders
Process orders in response to clients calls and requests about products and services;
Gather client’s information
Identify and escalate priority issues per Client specifications;
Offer alternative solutions where appropriate 
Follow up and make scheduled call backs to clients where necessary;
Stay current with system information, changes and updates




Key Performance Indicators

Prompt response to client issues 
Clean and tidy office and its environ 
Punctual work attendance 



Qualifications and Requirements:

A minimum of a degree in a relevant field
1-3 years experience 
Excellent communication and interpersonal skills
Computer literacy


INTERESTED CANDIDATES SHOULD SEND THEIR CVS TO: dennislila@yahoo.co.uk