0rex: A while ago, maybe 3 or 4 months I wanted to make a call on my line & I was told that I had insufficient balance. Knowing I had more than #400 in my account, I quickly checked my account balance only to discover than it had been wiped out. I called the MTN customer care twice or thrice but the issue was not resolved. I was told that my credit was consumed by my phone data but even though i knew it was most likely a lie because i had a valid data subscription although it that was almost exhausted, I just let it slide.
Now, this same smart theft was carried out by MTN yesterday evening, except this time around I had a about 16 MB bonus data and 3G main data not yet used so they had no excuse. After calling customer care (twice now) they told me similar lines with what I was told during the first experience and they have not returned my credit up till now after promising to forward my complaint to their technical unit blah blah blah...
Only God and MTN knows the number of Nigerians that are being duped daily like this. I am contemplating reporting to the Consumer Protection Council (CPC) if MTN fails to return my money.
The questions are: Has anyone experienced this same theft & what is the procedure for lodging a complaint with the CPC?

tolutweety:


sorry, my good friend . How much dey thief

0rex: A while ago, maybe 3 or 4 months I wanted to make a call on my line & I was told that I had insufficient balance. Knowing I had more than #400 in my account, I quickly checked my account balance only to discover than it had been wiped out. I called the MTN customer care twice or thrice but the issue was not resolved. I was told that my credit was consumed by my phone data but even though i knew it was most likely a lie because i had a valid data subscription although it that was almost exhausted, I just let it slide.
Now, this same smart theft was carried out by MTN yesterday evening, except this time around I had a about 16 MB bonus data and 3G main data not yet used so they had no excuse. After calling customer care (twice now) they told me similar lines with what I was told during the first experience and they have not returned my credit up till now after promising to forward my complaint to their technical unit blah blah blah...
Only God and MTN knows the number of Nigerians that are being duped daily like this. I am contemplating reporting to the Consumer Protection Council (CPC) if MTN fails to return my money.
The questions are: Has anyone experienced this same theft & what is the procedure for lodging a complaint with the CPC?

indigene:

Thanks you noticed, same to me, i even remove my battery not to hear this data thing, i loaded #200, upon switching up my phone in the morning next, what i saw was #9.57k.
Let they continue, when one entity worships Mormon,and you do business with him, what do you expect, etisalat same

0rex:
#600 plus. That is why i only load credit when i need to make a call but it's somehow inconvenient.

tolutweety:

You cant continue loading your phone only when you want to make a call,that's rather absurd !!

Go to the nearest MTN Office, lay your complaint and ensure it gets rectified before you leave there.

It happened to me twice; i had to start loading the other line(etisalat) for making calls and i only used the MTN line,which was my major line,for receiving calls only since i refused to load it. Everything returned to normalcy when i started loading the line after a mandatory one-month leave.

calddon: THIS NA OLD NEWS NAH. THATS ALWAYS BEEN THEIR COMPANY'S POLICITICAL HOBBY.

damola311: Dem be thief, this customer care statement dey vex me pass "sorry 4 d inconveniences"..... Dem don chop my 1000 like 3 times, i complained. They returned only once.

But i don't get angry with it, whenever their cheat comes out, na die dem always dey

0rex: A while ago, maybe 3 or 4 months I wanted to make a call on my line & I was told that I had insufficient balance. Knowing I had more than #400 in my account, I quickly checked my account balance only to discover than it had been wiped out. I called the MTN customer care twice or thrice but the issue was not resolved. I was told that my credit was consumed by my phone data but even though i knew it was most likely a lie because i had a valid data subscription although it that was almost exhausted, I just let it slide.
Now, this same smart theft was carried out by MTN yesterday evening, except this time around I had a about 16 MB bonus data and 3G main data not yet used so they had no excuse. After calling customer care (twice now) they told me similar lines with what I was told during the first experience and they have not returned my credit up till now after promising to forward my complaint to their technical unit blah blah blah...
Only God and MTN knows the number of Nigerians that are being duped daily like this. I am contemplating reporting to the Consumer Protection Council (CPC) if MTN fails to return my money.
The questions are: Has anyone experienced this same theft & what is the procedure for lodging a complaint with the CPC?

kingvicking:

MTN are so good at screwing their potential customers instead of serving, only advantage of using MTN is "they are everywhere you go"

parrotibaba: op its simple, DAT YOUR SIM IS EVIL!!!! ,D WITCHES IN YOUR VILLAGE R USING IT TO STEAL YOUR MONEY!!!!!! THROW IT INTO D RIVER ASAP!!!√

runorefe: same hapen to me

parrotibaba: op its simple, DAT YOUR SIM IS EVIL!!!! ,D WITCHES IN YOUR VILLAGE R USING IT TO STEAL YOUR MONEY!!!!!! THROW IT INTO D RIVER ASAP!!!√

parrotibaba: op its simple, DAT YOUR SIM IS EVIL!!!! ,D WITCHES IN YOUR VILLAGE R USING IT TO STEAL YOUR MONEY!!!!!! THROW IT INTO D RIVER ASAP!!!√

Rdduite:


Dummy!
peeps like you always look for an old woman in their village as an excuse for their laziness & consequencial misfortunes!

Dude learn to take blames for your mistakes & move on than looking for who to blame!

0rex:
He was joking.

parrotibaba: 4get d fool dat can't discern a joke from a real one

Rdduite:


Now see a big fool

udysweet: They did same to me last month. I had to insists on speaking to a team lead after countless calls. I had my 3gig intact with a little bonus data left. Naso dem wipe over 900naira! I no sleep o na over night I stress dem before I got 1k ...

0rex: A while ago, maybe 3 or 4 months I wanted to make a call on my line & I was told that I had insufficient balance. Knowing I had more than #400 in my account, I quickly checked my account balance only to discover than it had been wiped out. I called the MTN customer care twice or thrice but the issue was not resolved. I was told that my credit was consumed by my phone data but even though i knew it was most likely a lie because i had a valid data subscription although it that was almost exhausted, I just let it slide.
Now, this same smart theft was carried out by MTN yesterday evening, except this time around I had a about 16 MB bonus data and 3G main data not yet used so they had no excuse. After calling customer care (twice now) they told me similar lines with what I was told during the first experience and they have not returned my credit up till now after promising to forward my complaint to their technical unit blah blah blah...
Only God and MTN knows the number of Nigerians that are being duped daily like this. I am contemplating reporting to the Consumer Protection Council (CPC) if MTN fails to return my money.
The questions are: Has anyone experienced this same theft & what is the procedure for lodging a complaint with the CPC?

udysweet: They did same to me last month. I had to insists on speaking to a team lead after countless calls. I had my 3gig intact with a little bonus data left. Naso dem wipe over 900naira! I no sleep o na over night I stress dem before I got 1k back. Funny enough same thing for Airtel in May o. Yeye pple na me dem wan kill before my time. Once dis night plan extra bonus drops dwn I go turn off my Data cos I don't hav credit for dem to steal. Not like I've ever gotten to use the 3gig sef. Always wipes off. Wish one can have an affordable data plan with no hidden charges

nenergy:

www.nairaland.com/1815448/tip-gsm-users-how-prevent

parrotibaba: instead of accepting ur display of ignorance here,u decide to claim right, knock ur self out but don't expect me to swim in ur river ...shalom

nenergy:

www.nairaland.com/1815448/tip-gsm-users-how-prevent