ABUJA (Federal Ministry of Aviation Report)

The Minister of Aviation, Osita Chidoka has launched the Aviation Passenger Service (APS) Portal and Aviation Helpline to facilitate the transformation of the aviation sector into a customer-centric industry.

During the event, the Minister of Aviation noted that the Aviation Passenger Service and Helpline are the programmes designed by him as part of his administration's commitment to providing a one-stop platform for the airborne public to access needed information about airline operations and services in Nigerian airports. Chidoka averred that the APS Portal is a reliable source of verified information intended to empower airborne passengers within and outside Nigeria with accurate data to enable them make informed decisions and plan their journeys.

He further stated that it will serve as channel to create positive passenger experience in trip planning and thereafter. Adding, with the launch of the APS Portal, interested members of the public would be able to search for flights on any routes of their choice within the country as it would permit interested persons in the aviation business to submit complaints, suggestions and commendations to the Ministry and its agencies. He informed that the portal will enable feedback on issues pertaining to domestic airlines and other occurrences at the airports in the country for appropriate intervention by relevant officials.


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