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Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) / Join The Next Batch Of Certified Customer Service Delivery Professionals / Certified Customer Service Manager Training (2) (3) (4)
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Certified Customer Service Manager by jimbukola(f): 10:58am On Feb 19, 2015 |
Learning Outcomes[/b][i][/i]: 1. Performance Management i) Understanding customer service performance ii) Setting performance objectives iii) Monitoring, Evaluation and Reporting iv) Reward and incentives for service professionals v) Coaching Techniques for customer service managers and supervisors 2. Human Resource management i) Motivating frontline service professionals ii) Managing customer service Team iii) Leadership theories iv) Empowering service professionals v) Resource planning, Forecasting and hiring 3. Customer management i) Customer segmentation ii) Understanding and managing key accounts Relationship management iii) Customer emotional intelligence iv) Customer loyalty, rewards, incentives and retentions 4. Effective communication i) Communication approaches ii) Politeness theory iii) Utilizing communication channels 5. Personal effectiveness i) Time management ii) Meeting management iii) Prioritization CCSP your number 1 customer service consultants. for more info call 08099451919 Have you heard about ASQUAHBA? The African Customer Service Quality Heart Beat Awards 2015 (ASQUABHA) Conference is a yearly event strategically positioned to mark the customer service week celebrations, promote and encourage the spirit of service excellence. Nominate your best front line employees for the ASQUAHBA front line awards and take advantage of our exhibition platform to tell the story of your brand. Be a part of this year's event which will hold in October 2015. Register now to participate in this exciting event. Visit: www.asquahba.com
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