It is countdown to the certified customer service manager training.
Less than 30days to go! Do not miss this opportunity to enhance your career.



*Enhance your Career to prepare for future opportunities.
Next batch ! Feb 24th – 27th 2015


Register now!

Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership




Duration: 4days
DatesFeb 24th – 27th 2015)
Course Fee: N125, 000

Payment Information:
Account Name: Contact Centre Support Professionals Ltd.
GT Bank A/c No: 0016222224
IBTC A/c No: 2211515891



Training Venue:
Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria.


Learning Outcomes:

1. Performance Management
• Understanding Customer Service Performance
• Setting Performance Objectives
• Monitoring, evaluation and reporting
• Reward and incentives for service professionals
• Coaching Techniques for customer service managers and supervisors
2. Human Resource management
• Motivating frontline service professionals
• Managing customer service Team
• Leadership theories
• Empowering service professionals
• Resource planning, Forecasting and hiring
3. Customer management
• Customer segmentation
• Understanding and managing key accounts Relationship management
• Customer emotional intelligence
• Customer loyalty, rewards, incentives and retentions
4. Effective communication
• Communication approaches
• Politeness theory
• Utilizing communication channels
5. Personal effectiveness
• Time management
• Meeting management
• Prioritization


For more Information:
Email: customerservice@ccsponline.net Mobile: 234-8032253999
Website:www.ccsponline.net Office: 234-8099451919

Hurry and register now!


Thank you for choosing CCSP your number 1 customer service consultants.
We Lead, Others Follow!
Have you heard about "ASQUAHBA"?

The African Customer Service Quality Heart Beat Awards 2015 (ASQUABHA) Conference is a yearly event strategically positioned to mark the customer service week celebrations, promote and encourage the spirit of service excellence. Nominate your best front line employees for the ASQUAHBA front line awards and take advantage of our exhibition platform to tell the story of your brand.

Be a part of this year's event which will hold in October 2015.
Register now to participate in this exciting event.

Contact Philip A on 234-8037073124 or e-mail info@asquahba.com or visit our website: www.asquahba.com