Last week I create a thread complaining bitterly of a not too pleasant treatment I got from one of the Telecoms Provider and how a wrote an official letter stating my displeasure to the company by sending an official email.
Update: I received several emails and phone call from the company and top management staff apologizing for the behavior of their employees. This is to say to professional manner in which this issue was handled only proved that these companies invest heavily in training and retraining of their staff on how to serve customers better but unfortunately some employees are just bent on allowing their personal problems, pride, impatience and arrogance rob off on the job thereby painting the customer relations of the company in a bad light.

BELOW ARE 5 STEPS TO ENSURE YOU GET A GOOD SERVICE FROM YOUR PROVIDER:

Be it Bank, Filling Station, Telecommunication, Eatery, Hotel, Airline and every other business you patronize on a regular basis, below are the ways to ensure you avoid feeling cheated by your provider even while being loyal customer

• Customer is King but you are not always right:
In as much as we all use and believe this phrase, is a very important to note that you as a customer is not always right so more often than not, always be patient to hear the explanation or feedback you are being given to you enquiries and request. Don’t always believe or assume that employees of such company should do your bidding because you are a customer. Most times if you force them to obey you because you are a customer, such an employee might be on the verge of losing his/her job for going against company rules.

• Raising your voice only makes you lose your case:
Most times customers believe in order to get their way then need to raise their voice on the employees of such companies. This is a very bad and misleading way of expressing your displeasure. In a scenario were video or audio evidences are extracted to summon such an employee once it is observed that you the customer went on the shouting and screaming session and even threatening to go physical on the employee, you automatically lose out as you will be assumed to be the trouble shooter who is only out to provoke the employee of that company.
Over the time, keeping quiet and sometimes pretending not to hear or notice the bad behavior of such employee while channeling my complaint to the higher authority has worked more magic than going confrontational.

• There’s always a channel to present your complain
Every corporate organization be it Bank, Hospitality, Airline, Hotel, Telecoms, Courier Services and others all have “Official Emails” which customers can use to lay their complain or rude staff, bad product, wrong credit/debit transactions, delayed flight, bad reception and every other dissatisfaction you possibly can have. Unfortunately, most customers do not realize this and only believe to get things sorted out they need to go on a shouting match with the employees of such company or at the most report to the branch manager who in most cases will only apologize to you while you are there but mock you alongside the said ‘rude staff” as you walk away. Always lay an official complaint by sending an official mail (Electronic or print) to the official email on the website and office address.

• Work on yourself:
Most customers never read company rules and regulations, obey queues, avoid use of phones, carefully fill out forms or seek for advice from company staff. But the very moment things do not go their way, They begin to scream and curse all over the place and when the customer eventually realizes he / she has been wrong all along, they feel too ashamed and proud to accept their fault.

• Employees do not always understand their job duties:
This is a very important thing to note that seeing someone working in a place doesn’t always guarantee that they know exactly what they are being paid to do. Most employees apart from carrying out their duties with the ‘trier and error” format usually tend to try to make the customer look ignorant while trying to hide their own incompetence.






CC: Lalasticlala , Seun , OAM4J

Every customer deserves the best treatment they can get.

Ask4Info:

Update: I received several emails and phone call from the company and top management staff apologizing for the behavior of their employees. This is to say to professional manner in which this issue was handled only proved that these companies invest heavily in training and retraining of their staff on how to serve customers better but unfortunately some employees are just bent on allowing their personal problems, pride, impatience and arrogance rob off on the job thereby painting the customer relations of the company in a bad light.

This is obviously a major problem since it casts a negative light on the business. If employees are rude to customers, even after all the training, how do you think the business can remedy/prevent this?