gElite:
Before I go on, please note this is not a sponsored post or an attempt to tarnish the image of the said bank. I know they are very active on social media platforms. So I believe i can be heard via this medium. This actually happened to my mum.

Just last month she told me to help her withdraw some amount from an ATM nearby, on getting there I discovered that all the money in her account was gone. A complaint was made and we were told there was a fraudulent transaction on her card so her account was temporary blocked till all investigations are concluded. They showed us the cash that was being held pending when all investigations are completed.. In my mind, i was like.. Good job! You guys are performers.
We were advised to block the card and request a new one. At this point my mum was like, they should block it and about getting a new one, Forget it. She said she wouldn't mind queueing to get her cash. So long it is safe.

We waited for about 3 weeks then we got a credit alert of the amount that was temporarily held but we didn't get a refund for the said fraudulent transaction (Voice mail things) although we really didn't bother because it was just about 1000 naira for Web recharge.

Just two days ago, Friday the 27th of November, she went to the bank (to queue of course) and withdraw her money. She was told she didn't have any money in her account that there was a repeated N1000 pay with capture transactions on her account till all cash was gone. So I asked few questions..

1. What happened to the blocked ATM?
2. What happened to the N4 per SMS alert she gets per transaction? Or is she defaulting for any month thereby making her suspended from using this service as we didn't get any alert?

They said they would look into it and get back to us. So we asked if there was any chance of recovering this cash because we remembered what happened to the last one as this case is not of the cash being held. Then the customer representative pointing at a member of staff told us.. "see that man over there, His last month salary was wiped clean not too long after payment and up till now it hasn't been rectified so she can't really comment on that" then I smiled.

When this issue was raised in my house, my bro said up till last month when his old wema atm expired, he said he could use both the old verve and new Mastercard atms to withdraw cash on any atm.. Was like, I don't bilivit.. Sis also shared experience of her friend's husband. He said he had to let go of his cash.

We have called purple connect and we were told this is being looked into. Be sure to get an update from me when I hear from them.

Now my advise to all Nairalanders ... It is very evident that WEMA bank hasn't gotten it's e-channel thing right, so my advice,
1. Maintain a savings account with them because they have fairly reasonable interest compared to other banks I have used.
2. Steer clear of their e-channels for now at least till they get things right. I'll recommend gtb, access or diamond. But GTB most especially.

What are your experiences with Nigerian banks?

cc: lalastical

MyMentor:
That bank is in serious problem if nt facing closure.
Radio Biafra postd d news on Fb last week.

toluxa1:
This is the problem with all this new payment systems coming up. Pay with Capture! Just creating so many loop holes.

This is my advice to you. Write a detailed email like you have done here, explaining all that happened and send it to CBN. Their email for customer complaints is cpd@cbn.gov.ng
Trust me, you will get your money back.


Well I have my own share of the story. Early this month, I saw some alert on my phone of debit and credit 3times, I was debited 3times and credit 3times, but lucky for me I checked account balance a night before, so I was sure of balance. I notice my account was debited of 1000 three times. I went to a branch of wema bank to complain and we notice the transaction was done on Web capture. I was asked did I use my Master card to pay for anything online or did I use quickteller? I remember, I used quick teller to do some transfer, I was told to block the card straight away and got some explanations that quick teller was not a secure platform to transfer money. Most of the staff there just wished me congratulations that all my cash was not transferred. Thank you for providing this option of CBN. I will try to explore the option also and see the out come of the result.

gElite:
Before I go on, please note this is not a sponsored post or an attempt to tarnish the image of the said bank. I know they are very active on social media platforms. So I believe i can be heard via this medium. This actually happened to my mum.

Just last month she told me to help her withdraw some amount from an ATM nearby, on getting there I discovered that all the money in her account was gone. A complaint was made and we were told there was a fraudulent transaction on her card so her account was temporary blocked till all investigations are concluded. They showed us the cash that was being held pending when all investigations are completed.. In my mind, i was like.. Good job! You guys are performers.
We were advised to block the card and request a new one. At this point my mum was like, they should block it and about getting a new one, Forget it. She said she wouldn't mind queueing to get her cash. So long it is safe.

We waited for about 3 weeks then we got a credit alert of the amount that was temporarily held but we didn't get a refund for the said fraudulent transaction (Voice mail things) although we really didn't bother because it was just about 1000 naira for Web recharge.

Just two days ago, Friday the 27th of November, she went to the bank (to queue of course) and withdraw her money. She was told she didn't have any money in her account that there was a repeated N1000 pay with capture transactions on her account till all cash was gone. So I asked few questions..

1. What happened to the blocked ATM?
2. What happened to the N4 per SMS alert she gets per transaction? Or is she defaulting for any month thereby making her suspended from using this service as we didn't get any alert?

They said they would look into it and get back to us. So we asked if there was any chance of recovering this cash because we remembered what happened to the last one as this case is not of the cash being held. Then the customer representative pointing at a member of staff told us.. "see that man over there, His last month salary was wiped clean not too long after payment and up till now it hasn't been rectified so she can't really comment on that" then I smiled.

When this issue was raised in my house, my bro said up till last month when his old wema atm expired, he said he could use both the old verve and new Mastercard atms to withdraw cash on any atm.. Was like, I don't bilivit.. Sis also shared experience of her friend's husband. He said he had to let go of his cash.

We have called purple connect and we were told this is being looked into. Be sure to get an update from me when I hear from them.

Now my advise to all Nairalanders ... It is very evident that WEMA bank hasn't gotten it's e-channel thing right, so my advice,
1. Maintain a savings account with them because they have fairly reasonable interest compared to other banks I have used.
2. Steer clear of their e-channels for now at least till they get things right. I'll recommend gtb, access or diamond. But GTB most especially.

What are your experiences with Nigerian banks?

cc: lalastical

gElite:
Before I go on, please note this is not a sponsored post or an attempt to tarnish the image of the said bank. I know they are very active on social media platforms. So I believe i can be heard via this medium. This actually happened to my mum.

Just last month she told me to help her withdraw some amount from an ATM nearby, on getting there I discovered that all the money in her account was gone. A complaint was made and we were told there was a fraudulent transaction on her card so her account was temporary blocked till all investigations are concluded. They showed us the cash that was being held pending when all investigations are completed.. In my mind, i was like.. Good job! You guys are performers.
We were advised to block the card and request a new one. At this point my mum was like, they should block it and about getting a new one, Forget it. She said she wouldn't mind queueing to get her cash. So long it is safe.

We waited for about 3 weeks then we got a credit alert of the amount that was temporarily held but we didn't get a refund for the said fraudulent transaction (Voice mail things) although we really didn't bother because it was just about 1000 naira for Web recharge.

Just two days ago, Friday the 27th of November, she went to the bank (to queue of course) and withdraw her money. She was told she didn't have any money in her account that there was a repeated N1000 pay with capture transactions on her account till all cash was gone. So I asked few questions..

1. What happened to the blocked ATM?
2. What happened to the N4 per SMS alert she gets per transaction? Or is she defaulting for any month thereby making her suspended from using this service as we didn't get any alert?

They said they would look into it and get back to us. So we asked if there was any chance of recovering this cash because we remembered what happened to the last one as this case is not of the cash being held. Then the customer representative pointing at a member of staff told us.. "see that man over there, His last month salary was wiped clean not too long after payment and up till now it hasn't been rectified so she can't really comment on that" then I smiled.

When this issue was raised in my house, my bro said up till last month when his old wema atm expired, he said he could use both the old verve and new Mastercard atms to withdraw cash on any atm.. Was like, I don't bilivit.. Sis also shared experience of her friend's husband. He said he had to let go of his cash.

We have called purple connect and we were told this is being looked into. Be sure to get an update from me when I hear from them.

Now my advise to all Nairalanders ... It is very evident that WEMA bank hasn't gotten it's e-channel thing right, so my advice,
1. Maintain a savings account with them because they have fairly reasonable interest compared to other banks I have used.
2. Steer clear of their e-channels for now at least till they get things right. I'll recommend gtb, access or diamond. But GTB most especially.

What are your experiences with Nigerian banks?

cc: lalastical

pabjaye:


What serious problem? Please listen to news from real radio stations to get your facts right. The bank just went national last week... I wonder what serious problem means in radio biafra

MyMentor:

sentiment and bigotory as a Wema Bank staff hv blinded ur sense of perception n judgmnt in such u think dat d 2 cases mentioned in dat post was accidental.
Radio Biafra hv postd it b4 this case was postd.
May be, because Biafra was involvd...

Adesiji77:


In that case, the bank's management still has a lot to do...

Without prejudice to the advice given @gElite to mail CBN, this will definitely get to them, one way or the other.

Cc: afuye

afuye:
I have sent a letter to the head office ( now 10 months now ) and called purple connect ( 11 months plus ) no actionss e till now

Adesiji77:


@pabjaye

I guess you have to take this up as well.

pabjaye:


Even if they (radio biafra) posted the news last year, it would have still been wrong (incorrect). Its not about sentiments or bigotry but reporting facts. If news is a fact, it will remain a fact regrdless of the time.

pabjaye:


My apologies for this @Afuye. Can you please give me something I can work with and also get your case investigated with feedback. Can you please send an e-mail with your mobile number to purpleconnect@wemabank.com so I can contact you for possible resolution.

MyMentor:

U think d Bank wil let u knw if dey have prblems? Joke!
Ask ur fellow workers (if u knw any) who r victim of defunct banks and how it started.

Adesiji77:


@pabjaye

I guess you have to take this up as well.

shocker007:
If not for this topic, i won't know about this monthly access fee o.
Why is Wema charging me for Access fee? What access do they mean?

Pabjaye answer this and see attached image.

UPDATE: I've called purple connect and was told the Access fee charge is for Internet Banking.

pabjaye:




Good day and Happy New Month @shocker007 Access Fee Charge covers way more than Internet Banking service. However, could you please provide me with a contact (Mobile number or E-mail address) to enable me reach you and asisst with any issues you may have

shocker007:


I traced my statement and the Access fee started July when I activated my internet banking.
So what else are you saying it covers way more than that.?

pabjaye:


Some people have information while some others wait for it to be told to them. I know where I stand. We appreciate the concern anyways but rest assured, Wema is good and strong! It's a statement of fact you can "take to the bank".

pabjaye:


Even if they (radio biafra) posted the news last year, it would have still been wrong (incorrect). Its not about sentiments or bigotry but reporting facts. If news is a fact, it will remain a fact regrdless of the time.