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Nairaland Forum / Science/Technology / Phones / Please Help!!!! Poor Samsung Customer Service is Killing (1511 Views)
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Please Help!!!! Poor Samsung Customer Service is Killing by whalleh: 3:34pm On Dec 14, 2015 |
Hello All, I'm seriously frustrated by the way Samsung Nigeria customer care has dealt with the issues with my phone since the the last week in August. I bought a Samsung Galaxy S5 unit last year but nine months into the life, the phone started misbehaving. I took it to a Samsung care outlet in Ikeja and they told me they would do a software reload on the phone. When I got back there, I discovered they actually replaced the screen and reloaded the phone. But to my greatest surprise, they didn't fix the screen/software well after about 45mins, the software crashed. Since then, I've been going to their office every now and then. I can remember being in their office about eight times to either drop the phone or pick it up. There was even a day I had to go to their office twice in a day. Eventually they told me they would replace the phone and I dropped it on 09/11/2015. Since then, I have not heard anything from the guys. I've called severally but all I keep hearing is - Your Samsung unit is not ready. I'm seriously tired of all these as I can confidently say that I have not been able to use the phone for 2hours without a fault in the last three and a half months. I have dropped the phone now for over five weeks and this is getting very frustrating. I don't think I paid that much for the phone just to start getting all these issues under one year. I believe Samsung is a standard company but I'm quite disappointed with all I have seen so far. I just hope someone influential in Samsung will see this and help resolve my issue as soon as possible. |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by kolexepana: 7:12pm On Dec 14, 2015 |
Produce strong phone, samsung no gree, Help us with customer care, them nogo respond Na why i just change brand to reliable Tecno |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by whalleh: 8:31am On Dec 15, 2015 |
kolexepana: I'm so tired of the whole thing. I was very disappointed when I went to collect my phone on one occasion like that and I discovered that they removed the screen and didn't place it back properly. It was so annoying. I had to start asking myself the difference between Samsung care and Computer Village Care. Anyways, I'll just appreciate that they replace the phone and let me have my decorum back. SAMSUNG PLEASE!!!! |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by kolexepana: 3:36pm On Dec 15, 2015 |
whalleh:Thats how they do, you need to make life difficult for them before they do what you want |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by bigtt76(f): 7:38pm On Dec 15, 2015 |
Try the one in Lekki, they are good whalleh: |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by whalleh: 9:22am On Jan 05, 2016 |
bigtt76: Thanks. But the phone is already with their ikeja center since November and there's no way I can get it back. I wish I can move it elsewhere. SAMSUNG, this is a dent on your image o |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by daphid25(m): 8:22pm On Jan 05, 2016 |
kolexepana:Yeah. I think Tecno have the best Carl care |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by yoyinka: 1:42pm On Jan 08, 2016 |
Hi Whalleh, Please call their toll free line 08007267864 to escalate the issue directly to Samsung Corporate office . They will attend to you immediately. |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by safo99(m): 1:53pm On Jan 08, 2016 |
kolexepana:Av bin using my s5 for a year and 6 months nw.. No issues.. |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by kolexepana: 9:41am On Jan 11, 2016 |
safo99:6 months is small |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by safo99(m): 2:19pm On Jan 11, 2016 |
kolexepana:Bros read wetin I write well o.. A year and 6 months |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by kolexepana: 4:50pm On Jan 11, 2016 |
safo99:E even still small |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by petrus021(m): 6:00pm On Jan 11, 2016 |
Customer care in Nigeria are now well technically train to handle such phones what they would do is that they would send the phone directly to company that manufactured the phone for them to repair it,you have to wait for a month or two before you can get your phone back,but it would cost you more,and those customers Care you gave your phone to repair don't want to tell the truth. |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by yoyinka: 3:01pm On Feb 02, 2016 |
Hi Whalleh, Just checking... Has the issue been resolved now. Have you got your repaired phone back ? |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by whalleh: 10:48am On Dec 06, 2018 |
yoyinka: Sorry it took a long time to see this. They eventually changed the phone and gave me a new one. I've been using that ever since and its still serving me. Thanks |
Re: Please Help!!!! Poor Samsung Customer Service is Killing by Lexusgs430: 11:44am On Dec 06, 2018 |
Those that are refusing to buy an Umidigi device, simply because Umidigi does not have customer service centre in Nigeria....... Over to you..... |
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