pls moderators..help me transfer dis to the right session...was jst wondering where to post it....i used a first bank atm 3wks ago to make a withdrawal of 20k using my zenith bank atm card...it wasnt successful as d machine told me...."unable to complete transaction"..i left,only to get an alert dat my acc.has been debited....went to my bank...(zenith) to complain...i was given a form to fill n return in 15 workng days if i dont get a reverse alert.
i went back dis morning only to be told dat first bank claims i collected d money...n der is notin dey can do bout it..my people..i cant jst forgo my 20k like dat..pls wat shd i do?






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Go to first bank fah

Hey... Ur bank(another branch with less customers) shud make another request to fbn iGuess they must have mixed iit some how.

NB: whenever banks have money hanging with them it's a very big problem which could even lead to sack iif not reconciled.

You don't have any business going to fbn.
iHope you didn't collect the money sha

intelligen:
pls moderators..help me transfer dis to the right session...was jst wondering where to post it....i used a first bank atm 3wks ago to make a withdrawal of 20k using my zenith bank atm card...it wasnt successful as d machine told me...."unable to complete transaction"..i left,only to get an alert dat my acc.has been debited....went to my bank...(zenith) to complain...i was given a form to fill n return in 15 workng days if i dont get a reverse alert.
i went back dis morning only to be told dat first bank claims i collected d money...n der is notin dey can do bout it..my people..i cant jst forgo my 20k like dat..pls wat shd i do?






.

get a lawyer and sue them for it. they will pay u immediately and also insist u must see the CCTV footage.

You are not a First Bank customer, they would not attend to you. If you are sure you did not collect the money, go back to Zenith Bank the same branch, confirm it's the correct date they logged, if yes, ask them to request the transaction journal from FBN. Also call their 247 help line and card services and complain.

Get the HOP involved and see where that takes you. Bottom line is, stress to them that FBN cannot wack your hard earned money. If you go to another branch, they would see its been logged before and not do anything unless you explain and have them follow up for you. What you need is 'aggresive' follow up. Pele. I had frustrating various experiences with dispense errors

vimi:
Hey... Ur bank(another branch with less customers) shud make another request to fbn iGuess they must have mixed iit some how.

NB: whenever banks have money hanging with them it's a very big problem which could even lead to sack iif not reconciled.

You don't have any business going to fbn.
iHope you didn't collect the money sha

You are experienced! So op, just fill another dispense error form from another Zenith bank and it will be treated.

Continue to disturb them, zenith and first bank should provide a proof that you took it, a camera proof.

thanks for ur advises...am realy pained cos d machine didnt dispense any cash..so how cld i ve taken d money n stil fill d dispense error form in d bank

Banks with all this their scams. I remember whn i also went to fidelity to make withdrawals wit my GTB card. I was debited as well whn i didn't see d money.
By d time i bombarded Gtb customer care lines with calls, d money was reversed in less than 8 working days that they initially gave me.
Try going to anoda zenith bank to fill d form.
If them no gree, make u too self no gree. Wetin!!!

Moderators pls...ve mercy on a brother...i need more inputs..pls help me do d needful...fp things biko

Praise God for me ooo...i got an alert dis morning frm zenith bank..my 20k has been refunded after sending a mail threatening to take legal actions...

intelligen:
Praise God for me ooo...i got an alert dis morning frm zenith bank..my 20k has been refunded after sending a mail threatening to take legal actions...

That's good to hear, enjoy your money.

@nouvelle...thanks so much....ur advise was realy helpful cos i had almost given up