The Objectives of SERVICOM are: 1. Learn the principles, ideals and tenets of Service Delivery in Government Establishments 2. Develop mechanism for collating all complaints, both internal and external Institute a framework for resolving and escalating all unresolved complaints, including obtaining feedbacks from the complainants. 3. Assist the Staff to understand the need for Service Excellence Assist staff to take personal responsibility for customer satisfaction
The main functions of the SERVICOM Office are to:
1. Co-ordinate the formulation and operation of SERVICOM Charters and Service Improvement Plans in MDA’s 2. Monitor and report progress and performance of MDA’s under SERVICOM obligations through Compliance Evaluations using the SERVICOM Index 3. Carry out surveys of services and customers’ satisfaction Publicize charters and sensitize the citizenry to demand quality service as a right at all times
SERVICOM is hinged on four main principles: 1. Affirmation of commitment to the service of the Nigerian nation 2. Conviction that Nigeria can only realize her full potential if citizens receive prompt and efficient services from the state 3. Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement 4. Dedication to deliver services to which citizens are entitled, timely, fairly, honestly, effectively and transparently