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Nairaland Forum / Science/Technology / Phones / 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions (21269 Views)
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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by insecticide: 3:48pm On May 20, 2016 |
VampireeM:Most of the customers are not aware of what CCR go through. You're talking to an irate customer, your TL will be on your neck about productivity and AHT. You've been talking like a parrot for like 7hrs, tired, angry then some customers will call asking for their Facebook password, Time, some will tell you to send airtime. Some will curse your entire family cos of what you didn't do etc. The experience is not that bad tho |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Israel5(m): 3:48pm On May 20, 2016 |
jerrydelight:it didn't work |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Israel5(m): 3:49pm On May 20, 2016 |
jerrydelight:it didn't work sir |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VampireeM(f): 3:51pm On May 20, 2016 |
wristbangle: Exactly what I told a friend of mine about CCA jobs cause she got one recently @ UBA and was so excited while I looked @ her with pity .. CCA jobs are so exhausting cause of the long hours of talking with no time for oneself and the most appalling is its a contract job with litttle pay, more like modern day slavery! Targets, Quality, Tagging, AHT, KPI must be 100%.. Visited Access bank call center @ VI recently and I was like this is the worst call center ve seen in my life.. the agents were all frowning even on calls |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VickyRotex(f): 3:52pm On May 20, 2016 |
ever811: Bwhahahahahahaha. Nairalanders no go kill person. 1 Like |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by rawtouch: 3:52pm On May 20, 2016 |
VickyRotex: For real oooo, it's been a couple of years, i was tongue tied after I heard that |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:54pm On May 20, 2016 |
most of this blames should not be put on CCA because d have targets to meet e.g a CCA is meant to attend to a customer for the period of 2min some seconds in airtel and meet other targets during this period.In fact CC job in telecom is one of the worst job in Nigeria with their useless peanut salary |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:55pm On May 20, 2016 |
Hmm, I had a terrible experience yesterday. I was supposed to make BBM chat but my subscription had expired and the data bundle on my line too was finished. Then I decided to load N1500 for BB subscription, unknown to me, GLO deducted N1000 and subscribed me for 1.5Gb data bundle. I called the customer care line to complain that I did not initiate the subscription but they said my line was in autorenew. I was just infuriated! They told me to send a mail to 3gsupport@glo.com. I told them how can I send a mail when I don't want to use the data bundle. Later they told me they've sold the data bundle and I can not get a refund. After they perceived my aggressiveness, they begged me to go and use the data bundle on any glo modem....they also told me to call 444 which redirected to call 121 which also redirected me to call 0807...., I was just pissed off. That's how they subscribed me for the data bundle I didn't request for. Plus I was also subscbried to CANCER tips. Anytime I just load, GLO just waste my money anyhow. I wish something could be done! |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VickyRotex(f): 3:57pm On May 20, 2016 |
STARSHYNE: I tell you! |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by wristbangle: 3:58pm On May 20, 2016 |
VampireeM: Hahahaha. Lol don't even talk about access bank call centre agents. Most time they looked frustrated, unkempt and worried but I don't think their predicament can be as worse as Airtel CCR. Those ones are always hungry. Imagine I bought N50 gala and went to visit a friend at one of their call centre. I forgot it on the table in their kitchenette and before I returned back, gala don disappear. Chai, my friend told me that is the situation here. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:59pm On May 20, 2016 |
most of this blames should not be put on CCA because d have targets to meet e.g a CCA is meant to attend to 150 and above customers for the period of 2min some secondsfor d period of 4,5and 8 hours in airtel and meet other targets during this period.In fact CC job in telecom is one of the worst job in Nigeria with their useless peanut salary |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by wristbangle: 4:01pm On May 20, 2016 |
enairaprof: Na so all of them be. Just send STOP to that particular Cancer tips number. Also resend a mail to 3gsupport@gloworld.com |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VampireeM(f): 4:07pm On May 20, 2016 |
tosyne2much:150calls is small.. some coys asides telecom is 200-250 calls.. insecticide:you must ve worked as one before.. lol.. the experience makes one tougher.. I love customer service but definitely not the wearing headsets type of customer service job esp here in Nigeria were CCAs are mistaken for robots |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Ahmed99: 4:09pm On May 20, 2016 |
DAT number 4 got me laffing |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VickyRotex(f): 4:14pm On May 20, 2016 |
rawtouch: lmaoooo. Wow! That's crazy! |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by ba2undey(m): 4:17pm On May 20, 2016 |
That's how I wahala Etisalat on twitter the other day dem commit my 400 naira then dash me 10mb (which is sold normally for 100naira )
|
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 4:21pm On May 20, 2016 |
wristbangle:That is d way Glo do scam me virtually every week. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 4:28pm On May 20, 2016 |
wristbangle:Even if u deactivate it, within a short period of time, another pack of such trash will be activated for you. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 4:31pm On May 20, 2016 |
sleekman:This is funny |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Exodusontop(m): 4:43pm On May 20, 2016 |
No be lie |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by vickylincon(m): 4:46pm On May 20, 2016 |
tosyne2much:but they are all true. I once worked as customer care |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 4:52pm On May 20, 2016 |
vickylincon:Bro, what's the minimum educational requirement for working as a customer care agent? Don't mind my curiosity |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by sexydainty(f): 5:09pm On May 20, 2016 |
tosyne2much: some is 27 calls per hour imagine a 9 hour shift with one hour brk. that's 8 hours multiply by 27 and that is 216 calls. just tell me how u won't give funny excuses to meet up with the target. and some customers can lie for Africa. not to forget questions or quarries like my phones screen is not working what am I to do abt that. or I Ve forgotten my fb password, I once told a guy to contact Facebook for his forgotten password and he asked for fb's no. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Kowor(f): 5:15pm On May 20, 2016 |
Strawman:Break the sim! |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by babalonshee(m): 5:32pm On May 20, 2016 |
Kowor:[quote author=Strawman post=45804325]One day sef, I carried one Etisalat sim card I hadn't used in about a week or so. I said before I recharge this sim card, lemme just call them to clarify if maybe I had borrowed in the sim card before and if I still have outstanding debt, cos I couldn't remember. Na so one wretched agent answered me, her voice was now sounding as if na fight we dey fight. I simply asked for the code that I'll dial in order to know if I have outstanding debt on my line. Na so she give me one kyn code like that. As I dial am, funny enough, I realised that the agent gave me the code to borrow N2000 I called back and they said they're sorry there's nothing they can do about it, that I must pay it to clear the debt Before I could furiously hang up, I heard the agent tell me "One more thing..." na so I listen well, thinking hope still dey to solve the problem. Next thing I heard was "Please tell me the state and local government that you are calling from" >: I laff in greek |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 5:48pm On May 20, 2016 |
sexydainty:This is very serious Permit me to ask, what if one is unable to meet up with the call targets, will his or her salary be slashed? |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 6:02pm On May 20, 2016 |
Mtn CCA:- good evening Me:- gud evening Mtn CCA:- hw may I help u? Me:- no edge network in my area for the past 2 weeks...what's d issue? Mtn CCA:- do you have 3g network there? Me:- yes I do Mtn CCA:- continue using 3g ..#whodemepp? |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by insecticide: 6:09pm On May 20, 2016 |
VampireeM:Yh... I did. That's why I don't go harsh on those guys whenever I call the customer care, cos I know how it feel. What about you? |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by YINKS89(m): 6:30pm On May 20, 2016 |
Ull neva see a platinum customer complaining like dis it wld always b d 100naira customers....... Mtchew #broke customers. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by vickylincon(m): 6:47pm On May 20, 2016 |
tosyne2much:B. Sc. Like graduate degree but they are not really particular about the grade. I had 2.1 though |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 6:48pm On May 20, 2016 |
okuneddie:I just say make I blow dia yansh today 1 Like |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 6:50pm On May 20, 2016 |
vickylincon:I thought maybe ND or NCE is the minimum requirement 1 Like |
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