See earlier thread on this https://www.nairaland.com/3144171/lady-calls-out-fidelity-bank

Isn't it sad that until you expose them to the public, some organisations do not take customer service serious? Faith Alimi, the lady who contacted us earlier about her ordeal in the hands of Fidelity bank has reached out to us again saying that the bank has called her to resolve the issue.

So what happens to those aggrieved customers who donot even have a platform to air their grievances?

According to Faith just told us, the bank told her she sent the money to the account CHIGBO AMAKA JACINTHA----200444***, instead of her Intended beneficiary: Omezie Rose- 2049434714 both in UBA.

Read Faith's submission below..[b] “When Fidelity bank initially checked my statement of account, it indicated that the money i transferred had been debited, but they could not show me the recipient after i complained to them that the person i transfered to didnot receive the money. I sent an email to trueserve on the 10th of Feb. 2016, after I have tried to rectify the transaction since December 2015 with the nearest branch to me. I received a successful transfer alert from the bank but the recipient name did not appear in the sms, the recipient claimed that she didn't receive any alert. I was asked to send the person's statement of account of which I did. I had to send them the an additional accounts as they requested; all I wanted to know is who received the money cos they both claimed that they did not receive any money.
Since February, I just received a phone call to confirm the person that received the money. I've spoken with my account officer time without number, I even sent sms to trueserve but I was ignored. One of the customer service agent's called me in March to inform me that it was the initial person I sent the money to that received the cash not the other person, today now I was told that it has been confirmed that is the other person. I have all mails with me to verify my claims. After such a along time, I had to conclude that Fidelity bank was owing me, especially after sending them those people's account statement and they still couldn't confirm to me which of them received the money. It was after your news went viral this afternoon that they just investigated to confirm who received the cash, and apologized. The alleged recipient, Chigbo Amaka Jacintha just told me this afternoon that she did not receive any alert to that effect and would have to go to UBA on Monday to find out if such money actually entered her account.”[/b]

Below is Fidelity bank's response apologising to Faith after all this months; It took them about 6 good months to resolve such a minor issue? *sigh*

http://www.splendormag.com/2016/06/6-months-after-fidelity-bank-replies.html

na wa

How did the mix up come about? Even if she supplied them with wrong particulars of the recipient they ought to have noticed it while posting the money.

Lols mumu people, after all you are still thanking her for choosing Fidelity bank abi? The thunder wey go fire una de collect training for sambisa.

hmmm..... nawa oo






gist::: Reverend Sister In Trouble For Looking Too
Sexy http://www.praizeblog.com/2016/06/reverend-sister-in-trouble-for-looking.html

One advantage of social media!

just imagine the plenty attitude they will given her if she takes this same complain to the bank branch.

Now, there is a high probability that a Fidelity bank staff will lose his/her job on Monday morning because of this issue.




I wonder sometimes, must We (customers) wield the sacred stick before these guys (employees) do their job well?

I know Gtbank will not apologize and return my #3,500. the bank is ancient in criminality of holding customers' money. nothing moves them again.

I no read am sef....
Dem don return the money?

I shake my head for all those posters in the earlier thread who kept calling the bank INFIDELITY BANK.

Nigerians sha!

Fidelity Bank again!!!!!!!smh

lol

Interesting...

The power of Nairaland! This useless Morocco don cut my ticket.

H

Hmmm. Na wa oh

maybe it's time for me to call out my bank too..



and does anybody know why GTB's *737# is not going?

Name does not matter o, they are Fidelity but they don't keep their words. Just like a girl named faithful but she cheat pass 2face and Tbillz combined.

Lalasticlala hide the account number na. Yahoo boys nd girls fit dey nairaland o

lifezone247:
Lols mumu people, after all you are still thanking her for choosing Fidelity bank abi? The thunder wey go fire una de collect training for sambisa.

Dont mind dem jare naa only money laundering dey sabi do

UBA

They are so slow in responding to customers problems

or sh.it to handle

People which bank be d best for naija

Obviously, if she had not made noise today on social media, they would have ignored her. I wish consumers protection board fines companies who respond to their clients complains ONLY when it gets to social media.

It's still Nigerians, not robots, working at Fidelity bank that refused to resolve this issue until it was escalated today; our customer care/ relationship most times is zero.
Tufiakwa

lifezone247:
Lols mumu people, after all you are still thanking her for choosing Fidelity bank abi? The thunder wey go fire una de collect training for sambisa.

ya that's called "customer romance"

lmm4real:
just imagine the plenty attitude they will given her if she takes this same complain to the bank branch.

Abeg make thunder fire wipe their face

it doesn't matter. They acknowledged they were wrong.Learnt and have become better.Wisdom.Learn from it.

Customer service of a lot of companies in Nigeria is still very poor. It can only be compared to Nigerian police handling a case

ur sh.it to handle

Thanks to Union Bank. Since after their transformation I can bank my life with them.

So she made a wrong transaction and was seeking for cheap attention and tarnishing the bank's brand? They should sue her ass for defamation.

Foolish people can't dey notify you and why does it take long to find out the problem..
Yeye people.