PLEASE SOME FACTS ABOUT YOUR RIGHT AS A POWER CONSUMER

With the recent mandate by NERC to Disco to provide prepaid meter under the CAPMI scheme, we consumers need to know our rights,

1. You are not supposed to pay for a meter. But if you must pay for the meter (under the CAPMI agreement), 65 days after the payment has been made, the DISCO (Distribution company) has no right whatsoever to send you any more bills or disconnect your light.

CAPMI- Credit Advanced Payment For Metering Implementation.

2. THE CAPMI scheme is an arrangement whereby you pay for a meter and then your DISCO credits your account (NOT YOUR BANK ACCOUNT) installmentally till the cost of the meter you paid for is totally refunded.

3. Estimated billing methodology act of 2012. An R2 (residential customer) should not be billed more than 200kw/h for the month. If the DISCO feels you use more than that, they should provide you with a meter.

4. The current tariff rate for a residential area is N24.91/kwh. That means that the average household should pay nothing less than N5000 for the month.

5. If you have a dispute about your bills after they are brought to you, during the course of the dispute resolution, they do not have the right to disconnect your line till the dispute has been sorted out.

6. Any breach by the DISCO to some of these rules attracts a fine of N10000 per breach.

7. If after all of this, you have not been satisfied by the DISCO, you have the right to escalate your complaints to NERC (National Electricity Regulatory Commission). Check your area for the NERC office nearest to you.

You can go the NERC website to find out more regarding your rights as a power consumer.
PLAY YOUR OWN PART AND SHARE SO THAT OTHERS CAN BE ENLIGHTENED.
NB: This is just for residential consumers only