Organs:




You say customer care are treated like this in advanced countries and even worse. Not true very wrong, you cannot treat customer care like this in any advanced country. They are trained NEVER EVER to accept insult or any form of verbal abuse from any customer (even if na Dangote or Trump) If you curse a customer care representative, you will be warned that that language will not be tolerated. If you repeat it, you will be warned again that the call will be dropped if you don't mind your language and if you do a third time, the call will be dropped on your cursing ass. I know because my girlfriend then was Manager of customer care and she trains people on customer care and that is part of the training. Workers are valued and needs to be treated with respect and dignity.

daretodiffer:
Basically what I am trying to say is that there are angry callers out there.

If customer call agents can dropped calls but how often do they do that? I don't know but I would wager that they let a customer talk it out. You have a gf who is a manager (maybe it is her company's policy) but I have friends who are always complaining of receiving angry calls every working second and I have never heard them talking about a call they dropped.

timidapsin:
I couldn't hold my laughter when watched this video
Watch below


https://www.youtube.com/watch?v=ReDtX9wvOoM

Watch directly from Youtube:
https://www.youtube.com/watch?v=ReDtX9wvOoM

source: http://afriwap.com/news-livestyle-gist/hilarious-conversation-between-mtn-care-and-a-customer/

Jacko1:
Makes no sense
He is just a pawn in mtn
Why are ppl so vocal against the little guys
If he meet mtn managers will he have mouth to talk

Lets be reasonable
Advanced countries.... This phone recording is a meal ticket for that mtn operator and he will still be anonymous

Passing frustration on th wrong ppl
The guy sef wanted to chop insult
At the very first insult i for disconnect the call

CindyeMerAld:
very rude customer...this is what happens when u dnt knw how to operate ur fone..

timidapsin:
I couldn't hold my laughter when watched this video
Watch below


https://www.youtube.com/watch?v=ReDtX9wvOoM

Watch directly from Youtube:
https://www.youtube.com/watch?v=ReDtX9wvOoM
The guy is too mean,laugh wan kill me ooo
source: http://afriwap.com/news-livestyle-gist/hilarious-conversation-between-mtn-care-and-a-customer/

tchidi:
My language is non refundable!

Thank God my call centre days are over!

DrayZee:

You never test mtn nah... That's why you're talking like this...

misscabby:
lwkmd they did the same thing to me yesterday and when i called that was the same thing they said to me its non refundable. thanks to this man for giving them a good piece

ayrulez:
I understand the guy's plight o! These telecommunication people can legally extort common Nigerians... I worked wif tele company before and majority of the complaint we get is that money is bin deducted without sending any command...there should be an avenue whereby when such money is bin deducted and in some hours after it has bin deducted, u can lay a complain and ur money can be returned, if not, they will keep getting loads of irate customers like that thereby people getting frustrated and leaving their network...am sure that's not etisalat cus etisalat will still compensate wif some seconds...its def gonna be emptyhen....

DesChyko:


E be like say MTN never comot the last card airtime wey you just load for your phone, that's why you dey speak all these grammar.
The wahala be say na MTN the customer care rep dey work for. Na MTN the beef dey directed to. If MTN no solve the issue, 622 go resolve am.

Livefreeordieha:
anty u don bleep up...that guy is very much aware than the operator..the operator in normal clime would even be reprimanded or fired he messed up in cautioning the customer..ignorance dey smell..read about call center jobs and get back to me..there is a reason why the calls are monitored..anyways i will not judge u u probably av never worked in that field.

adekoonlay:

U re so wrong, if d customer is becoming abusive you have d right ti caution him. If I was handling that call d customer would be long gone cos of his level of aggression. He simply doesn't know how to operate his phone or probably failed to take note of some activities on his line. One thing is certain no subscription can get into ur line unless u accept it.

daretodiffer:
Basically what I am trying to say is that there are angry callers out there.

If customer call agents can dropped calls but how often do they do that? I don't know but I would wager that they let a customer talk it out. You have a gf who is a manager (maybe it is her company's policy) but I have friends who are always complaining of receiving angry calls every working second and I have never heard them talking about a call they dropped.

progress69:


Just sharap. U don't know anything. U think this is an insult? Let those advanced countries u mentioned start with u. U said u will cut the call? That shows how ignorant u her. Let their be evidence u hanged up on the customer, abd be out there looking for another Job. Some Call centres even dont have the ability to hang up calls, they plead with u to hang up....in a case where thr customer deliberately refused the hangout, superiors are informed b4 that call is cut off.

Organs:
Nigerian businesses allow their staffs to be abused. Passengers slap airport and ticketing agents, bank tellers are insulted and their bosses say nothing most especially if the customer is a high profile VIP. The customer service wqs supposed to hang up on his ass or curse out his ass. Respect is reciprocal.

Dahveydson:



That was quite short...