I have called their customer care representative twice today to report but they keep terminating my calls (i wonder where they get those annoying people).

I have been so broke for the past few days n this has led me to MTN borrow Xtratime/Xtrabyte for data to keep working (I am a blogger). Well on the 16th of this month, I borrowed 500mb which was suppose to last for 1 week and everything seems fine until this morning when I tried to browse and I couldn't. I never expected that it was the data because I checked it before switching off my phone last night and I still had 312mb but this morning, it was nowhere to be found. I checked my data usage between 16th and 18th, it was not even up to 200mb and It should be a week next week Thursday so MTN, where is my data (0703797551*)

One of the Customer Care rep I called was telling me that I may have been careless (Egbami), I was like ' Sorry O, if switching off my data and phone is carelessness, abeg what is now being careful o'

I know I am not the first person this is happening to but one of the customer care rep doubted me when I said I may attack MTN.... Why will you scam someone who borrowed to make ends meet

Since Customer Care has failed me, I know nairaland won't
MTN, abeg where is my data?

To MTN

Empty hen..

justFEARLESS:
I have called their customer care representative twice today to report but they keep terminating my calls (i wonder where they get those annoying people).

I have been so broke for the past few days n this has led me to MTN borrow Xtratime/Xtrabyte for data to keep working (I am a blogger). Well on the 16th of this month, I borrowed 500mb which was suppose to last for 1 week and everything seems fine until this morning when I tried to browse and I couldn't. I never expected that it was the data because I checked it before switching off my phone last night and I still had 312mb but this morning, it was nowhere to be found. I checked my data usage between 16th and 18th, it was not even up to 200mb and It should be a week next week Thursday so MTN, where is my data (0703797551*)

One of the Customer Care rep I called was telling me that I may have been careless (Egbami), I was like ' Sorry O, if switching off my data and phone is carelessness, abeg what is now being careful o'

I know I am not the first person this is happening to but one of the customer care rep doubted me when I said I may attack MTN.... Why will you scam someone who borrowed to make ends meet

Since Customer Care has failed me, I know nairaland won't
MTN, abeg where is my data?

To MTN

Hi justFEARLESS, i'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me your complete mobile number via Email- message to enable me run a check. Regards