Human Capital Partners (HCP) – Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

Job Title: Relationship Manager

Location: Lagos

Responsibilities

Understand customers’ needs and develop plans to address them
Resolve customers’ complaints quickly and effectively
Identify key staff in client companies to cultivate profitable relationships
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, delivery, payment and customer service processes
Manage customer business communication and collaborate to ensure customer satisfaction
Handle and follow-up with customers’ invoice and payment
Handle daily, weekly and monthly reconciliation issues with customers
Requirements

A first degree in any discipline from a reputable institution
Minimum of 5 years Sales/ Marketing experience
Excellent use of Microsoft Office applications
Excellent written and oral communication skills
Strategic thinker with good analytical and problem solving and skills
High self-organisation and self-motivation
Process driven and goal oriented with ability to work under little or no supervision
A change agent and influencer with strong research orientation.
Job Title: Process and Training Development Specialist

Location: Lagos

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