I am sure alot of us have experienced delays/sluggishness from ICAN's operations staff at some point and it is becoming overwhelming. This is not the first time this has happened. What makes matters worse is that they seldom respond to your queries, leaving you in dilemma on what steps to take especially if you are resident outside lagos.

Recently, I paid my dues online using the webpay platform on 25th of October, using my atm card details but my online profile was not updated to reflect the changes and sadly, deadline of 31st october is fast approaching. I have emailed, called and texted them but they are not responding. I only got an email from a representative who did not seem to understand my query properly. I mentioned that I paid online but he/she still asked me to scan evidence? All efforts to reach back has been unsuccessful as they don't pick calls, reply emails or sms. Pls what should I do? I am currently out of Lagos but will be back in 3 days time.

Modes, pls move to front page. I really need help. Deadline is tomorrow, 31st october and they are not responding to me.

Automated response to me

Feedback from representative saying I should send a scanned evidence, even after mentioning that I paid online and my respone to him/her

Reminder to the representative that my issue is still unresolved

Evidence of calls made to ICAN

Evidence of SMS sent to ICAN

Cc: Danxplore

ElasticStone:
Cc: Danxplore

They are quite very ineffectual. Just find your way to their head office when ever you return, you don't seem to have many options now, or you could visit any of their branches in your current state of residence.

The irony is that ICAN's last three or four chapters in Management Information (Foundation diet) is on ICT related topics.
Charity has not begun at home yet.

Modified#

Modes, help this dude abeg:
Lalasticlala, Mynd44, David470

plot:


They are quite very ineffectual. Just find your way to their head office when ever you return, you don't seem to have many options or you could visit any of their branches in your current state of residence

Modified#

Modes, helo this dude abeg:
Lalasticlala, Mynd44, David470

Thanks alot

otunbalamba:
CC: lalasticlala Dominique mynd44
we need people to see this

Exactly. The thing is so painful

Lol. The key is to pay like 1 month before deadline or go to their office. They still prefare the old ways

ElasticStone:


Thanks alot

You're welcome

This is Nigeria! Where a customer ain't king/queen but subject.

Because they are trained to be slow

Not just them.... It is a norm in virtually all institutions in obodo Nigeria

Everything in Nigeria is either slow or dead

Ok

The Best thing is to go to ICAN office

Rather unfortunately this is the bane of most Nigerian institutions. This is the 21st century for crying out loud. Even those that have a website hardly ever carry out maintenance or update it. You send emails and no response.

Nigerian firms and businesses should embrace technology cos it is here to change and most youths now hv embraced tech. You don't even hv to be in the office to respond to mails. You hva a mobile smartphone.

The world is now a global village and you don't need to be physically present for most stuffs- online applications, email correspondence, on line interviews, etc. That's why i love dealing with foreign coys.

Go in person to their head office. This is a classic example of poor client/customer service, caused by poor attitude to work and lack of supervision by the superior officers.

Annie001:
Because they are trained to be slow

my dad had to go head office too..for one license renewal

Guy, Just go to their office. Those people are like that when you send mails to them. Very Annoying!
Wish you the very in your exam coming up next month

Please guys! am also owing dues of #14k, will i be able to write this November diet if i don't pay my outstanding dues?

The title ican dey heavy them

[s]

helinues:
Ok

[/s]

Mr brother, ICAN haven't spent more than 5mins to respond to me before sir, stop painting our body as inefficient, ICAN is efficient and professional and that's the reason why we want to join the body, u are contacting the wrong office, send an email to profilehelpdesk@ican.org.ng

ElasticStone:
I am sure alot of us have experienced delays/sluggishness from ICAN's operations staff at some point and it is becoming overwhelming. This is not the first time this has happened. What makes matters worse is that they seldom respond to your queries, leaving you in dilemma on what steps to take especially if you are resident outside lagos.

Recently, I paid my dues online using the webpay platform on 25th of October, using my atm card details but my online profile was not updated to reflect the changes and sadly, deadline of 31st october is fast approaching. I have emailed, called and texted them but they are not responding. I only got an email from a representative who did not seem to understand my query properly. I mentioned that I paid online but he/she still asked me to scan evidence? All efforts to reach back has been unsuccessful as they don't pick calls, reply emails or sms. Pls what should I do? I am currently out of Lagos but will be back in 3 days time.

Modes, pls move to front page. I really need help. Deadline is tomorrow, 31st october and they are not responding to me.

You will need to call them or go to their office ASAP

You can put a call or send a mail to their Head of IT, Mr Henry, he'll be of help via hiheacho@ican.org.ng or ithelpdesk@ican.org.ng and 01-2912821. Truth be told, they ought to have since re-invented their ways.