Lisaint:
Attach a photo of the bill

Beremx:
IKEDC is better in terms of estimated billing. Their bills are cheaper. Pre-paid meter is still the best option

hairyman:
Write them a letter of complaint against excessive billing and request for reassessment and refund of excess.

State clearly the month from which you want the reassessment done. Photocopy and attach the relevant bills.
Submit at your the Head office of your business unit. Make sure that you make a photocopy of the letter. The recipient at EKEDC will sign that photocopy (it must be signed and stamped)

This is for the sake of fulfilling the NERC requirement. EKEDC will never respond.
Give them the required 15 working days then write to NERC demanding the same thing (with your letter to EKEDC attached and the bills in question. Attach also a calculation of your energy consumption according to the items in your apartment) Submit at NERC Marina.

Note that there is no limit to the timeline of bill review. I have applied for a review of up to a year of bills and got 250k refund as ordered by NERC.

Note also that NERC may take time. Do not be dismayed at all. If push comes to shove, revisit their office and ask about the progress of your petition.
You will definitely get a review and refund.

P.S EKEDC usually have agents on nairaland. They usually attack this sort of response I provided by telling you that NERC does not function.
Please disregard them. Follow the due process and I assure you that you will get a review and refund.
I have petitioned NERC against both EKEDC and IBEDC and got a refund both times. 250k in Lagos and 48k or thereabout in Abeokuta

ecolime:
Hey guys! We have complained all to no avail.

From an estimated bill of N2,500 last year to N11,000/N13,000 in February/March. Now, they just brought N43,000 for the month of April.

This crazy bill is for a 2BD residential apartment in Surulere. They've refused to give us the prepaid meter that we applied for a year ago.

With this upward thrend, It means we should be expecting a monthly bill of N100,000 to N500,000 very soon.

Both market rep and company don't pick up the phone and we are still waiting for them to reply their mails.

Do we have to complain in person first before involving NERC?

hairyman:


PPS: I noted your submission that they have acknowledged your complaint. By this I think you mean the SMS one receives after submitting a complaint. Do not be deceived by that. GO TO NERC!