Please Nairalanders,
I purchased a pair of shoes from Jumia on the 8th February but I had to cancelled the order the same day when I realized the situation of the country was getting bad. I got a message from them on the 9th confirming the money in my Jumia voucher then I emailed them to help transfer the funds to my bank account. I received an email asking for bank info which I forwarded to them. They asked me to wait for 5 working days for the money to be paid.
After the 5 working days elapsed and the money is not there I went to my bank and I was asked to contact Jumia. I contacted them immediately on livechat and lodge complaint. I was not satisfied with their response on live chat and that prompted me to send another email they acknowledged it and promised to escalated the issue to my bank and promised today being 28th March all issue would be resolved.
I also asked my bank to follow up with that and gave them transaction info Jumia provided.
I went to my bank today but no money.
I chatted with Jumia representative, they asked me to wait again.
This is frustrating... I need my money back.
Please Nairalanders how can I go about this to get my refund.
Thank you guys.
I’ll be waiting for your advices.

Yours,
Somebody