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Nairaland Forum / Science/Technology / Phones / Mtn Customers Care Dont Know The Code For Call Divert To Voice Mail. Shame! (6766 Views)
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Mtn Customers Care Dont Know The Code For Call Divert To Voice Mail. Shame! by BUCHOX: 4:11pm On Nov 15, 2011 |
Its a BIG shame that MTN cannot develop a reliable and formidable customer care services personnels or team to attend to its numerous subscribers. I cannot imagine spending 12 weeks calling and calling yet no result. I made over 40 calls to MTN customer care services personnels that kept giving me a wrong code, or suggesting solutions that are far from the issues of giving a simple tip on how to divert all calls no matter the defaults options to your voicemail. I finally got the code when I had almost lost my cool with MTN. If you are in doubt and your are an existing registered MTN subscriber you can prove me wrong by following the steps below. 1st dial 180 follow the IVR to set-up and configure your voicemail box 2nd dial **21*your MTN number# 3rd press the "SEND" key on you phone this is what MTN online websites states including its so called customer care services personnels will tell you if you are lucky to get in touch with them on phone or at their care center offices. This step is not working. To actually complete this process successfully you need to do the following 1st dial 180 follow the IVR to set-up and configure your voicemail box 2nd dial **21*your MTN number# where is a three digit prefix you add to your MTN number 3rd press the "SEND" key on you phone voila ! till date I still call MTN to ask its customer care services personnels on this process if you are lucky 1 staff out of 30 call tell u what that three digit prefix is or how u can successfully divert all calls no matter the defaults options to your voicemail. |
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