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MTN Customer Care Thread - Phones (105) - Nairaland

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Re: MTN Customer Care Thread by Supermajor(m): 1:37pm On Jun 21, 2015
pls how do I check my mtn yello cover insurance balance pls reply asap tnks
Re: MTN Customer Care Thread by ChriisDiamond(m): 10:00pm On Jun 21, 2015
Please Mr JideSM,i recharged 2day,bt after smetym i chkd my balance nd it showd me 0.03,dis has hapnd 2ice already nd it is rily frustrating,pls chk my acc. 2 knw if dere ar any subscriptions dat is deductn credit witout my knowledge,my no is 07061556965,pls note i texted w to 5900 smetym last wik,bt d fee is N5 nd not N100 wich has bin deducted frm my acc. 2ice,bt if this is d prob,unsuscribe me nd pls MTN shud refund me my credit.TNKS
Re: MTN Customer Care Thread by emoo4: 10:23pm On Jun 23, 2015
Pls. mtn rep help to rectify my line. deductions of N100 and N25 at intervals. pls deactivate any promo as I have not subscribe to any.... its really frustrating! !!!! pls help. the # is 08033781319. nokia 205.
Re: MTN Customer Care Thread by earnest858: 6:53pm On Jun 24, 2015
please deactivate me from mtn music plus (09036537539) in the name of God, please do so.
Re: MTN Customer Care Thread by earnest858: 7:18pm On Jun 24, 2015
Please deactivate me from mtn music plus (09036537539). In the name of God please do so.
Re: MTN Customer Care Thread by youngchopper(m): 7:08am On Jun 25, 2015
Good morning mr jide this is urgent i have 1gig of data i normally buy from data sellers i cant browse with my sim on my iphone 4 but if i remove the sim to other phones it will browse same when i put other sim on my iphone sir here is my said number 08101196354 thanks
Re: MTN Customer Care Thread by Nobody: 9:47pm On Jun 25, 2015
pls i'm trying to subscribe to the jumia plans and its not going through, worst of call my sim can't even call customer care....help pls
Re: MTN Customer Care Thread by Nobody: 9:50pm On Jun 25, 2015
ChriisDiamond:
Please Mr JideSM,i recharged 2day,bt after smetym i chkd my balance nd it showd me 0.03,dis has hapnd 2ice already nd it is rily frustrating,pls chk my acc. 2 knw if dere ar any subscriptions dat is deductn credit witout my knowledge,my no is 07061556965,pls note i texted w to 5900 smetym last wik,bt d fee is N5 nd not N100 wich has bin deducted frm my acc. 2ice,bt if this is d prob,unsuscribe me nd pls MTN shud refund me my credit.TNKS
seconded also this has happened to me countless no of time,immediate deduction from my acc bal,ds is my no: 09039903202
Re: MTN Customer Care Thread by Nobody: 9:52pm On Jun 25, 2015
pls help me deactiveate anything dat is active on my line b4 mtn puts my account balance to comma, my no is 09039903202
Re: MTN Customer Care Thread by Nobody: 9:58pm On Jun 25, 2015
trying to subscribe to the jumia bundle buts its not going through, pls help out,my no is 09039903202
Re: MTN Customer Care Thread by Nobody: 6:55am On Jun 26, 2015
pls help me deactiveate anything dat is active
on my line b4 mtn puts my account balance
to comma, even yesterday i just recharhed a voucher and today morning its all gone...my no is 09039903202
Re: MTN Customer Care Thread by dungas30(m): 11:52am On Jun 26, 2015
today i load 200 an dial *123-20# to migrate to try talk plus an 100 was deducted an it sayz subscription nt succesfull letter it says insuficient balance i still load another 100 still dial *123*20# an 100 was deducted again an says sunscription nt succesfull. pls cam u check your error an refund my money? 07031251253
Re: MTN Customer Care Thread by Dovie1240(m): 7:12pm On Jun 26, 2015
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Re: MTN Customer Care Thread by garba89(m): 8:58am On Jun 27, 2015
JideSM:


Sorry pimp4bitches. The service has been deactivated on your line.

I have the same problem of that N5 deducted from MTN as Facebook subscription pls I want deactivate it
My No is 08063181852
Thanks
Re: MTN Customer Care Thread by Dykecosby: 12:25pm On Jun 28, 2015
Am having this unsolicited deduction in my account, I can't remember subscribing to any charged offer, please help me resolve. 08065249426
Re: MTN Customer Care Thread by bmasz(m): 2:17pm On Jun 28, 2015
please; how can i opt out of mtn's Facebook weekly subscription by SMS. I don't know how it happened, but on a weekly basis N25 is being deducted from my account for the aforementioned service. I enjoy using my MTN line. This abnormal deduction has tinted my joy. please sir, make a customer enjoy your services once again.

my number is 0706282795
Re: MTN Customer Care Thread by vengedre(m): 8:20pm On Jun 29, 2015
Please in the name of God, help me deactivate the facebook daily subscription, they keep on deducting 5naira daily from my account

My number is 08061620504, thank u
Re: MTN Customer Care Thread by Praise5: 1:51pm On Jun 30, 2015
PLs help me now. I recharged 1500 airtime this morning just to share and sell for 1gb data. The reply i got is that my tariff plan does not allow share and sell. I have used this same number to share and sell previously without any problem. My number is 080
Re: MTN Customer Care Thread by JideSM: 1:59pm On Jun 30, 2015
Praise5:
PLs help me now. I recharged 1500 airtime this morning just to share and sell for 1gb data. The reply i got is that my tariff plan does not allow share and sell. I have used this same number to share and sell previously without any problem. My number is 08033649177
Our sincere apologies. Please note that Share and Sell Service has been disabled on MTN BetaTalk plan.
Re: MTN Customer Care Thread by JideSM: 2:08pm On Jun 30, 2015
Supermajor:
pls how do I check my mtn yello cover insurance balance pls reply asap tnks

Y'ello, our Y'ello Life costs N15/day or N100/week, you can enjoy a N350,000 life insurance cover. This cover is applicable in the case of accidents resulting in permanent disability or demise. MTN Y’ello Life is offered in collaboration with Mansard Insurance plc. Which balance are you refering to?
Re: MTN Customer Care Thread by Praise5: 3:26pm On Jun 30, 2015
JideSM:

Our sincere apologies. Please note that Share and Sell Service has been disabled on MTN BetaTalk plan.
Oh thanks for that information. So how do I deactivate the plan so that I can share my airtime. I need to use and buy data plan. Thanks
Re: MTN Customer Care Thread by mop4: 3:40pm On Jun 30, 2015
pls how do i stop unwanted sms to my phone. They r annoying
Re: MTN Customer Care Thread by clintonell001(m): 12:24pm On Jul 01, 2015
PLEASE, HELP ME TO UNSUBSCRIBE FROM MTN FACEBOOK DAILY.

MY PHONE NO IS; 08068902331

PLEASE, REMOVE MY LINE FROM THIS SUBSCRIPTION.

THANKS FOR YOUR HELP.
Re: MTN Customer Care Thread by Moustache: 8:46am On Jul 02, 2015
clintonell001:
PLEASE, HELP ME TO UNSUBSCRIBE FROM MTN FACEBOOK DAILY.

MY PHONE NO IS; 08068902331

PLEASE, REMOVE MY LINE FROM THIS SUBSCRIPTION.

THANKS FOR YOUR HELP.
hello pls i am having same problem..my num is ....08136374452
Re: MTN Customer Care Thread by Bootybuttchic(f): 5:11am On Jul 04, 2015
JideSM:

Y'ello, our Y'ello Life costs N15/day or N100/week, you can enjoy a N350,000 life insurance cover. This cover is applicable in the case of accidents resulting in permanent disability or demise. MTN Y’ello Life is offered in collaboration with Mansard Insurance plc. Which balance are you refering to?
hello mr jide....please i transferred 1300 airtine to someone yesterday,it delieverd on my side,and i got an alert that it had been dellivered......but the person i transfered it to said he hadnt gotten the airtime.....that his balance has been topped up.....meanwhile my account has been debited
Re: MTN Customer Care Thread by HooxJnr(m): 8:04pm On Jul 05, 2015
I beg you with the name of Sango and all other yoruba deities. How do I deactivate mtn Facebook without Internet for #5. I dialled *510*22# to deactivate it but mtn still keeps deducting my #5 daily. Kindly unsubscribe me 08033154596. If the problem persists, I will have no option than to stop recharging my mtn line.
Re: MTN Customer Care Thread by ayoola2002(m): 10:12pm On Jul 05, 2015
Hi, Mr Jide, Tks for d Gud work u r doing, pls kindly help me with puk no of dis line, 07068154851. My kid mistakenly input wrong pin and am not with d sim pack now. Tks in advance.
Re: MTN Customer Care Thread by holtby09(m): 6:07am On Jul 06, 2015
Got this msg frm MTN

Welcome to MTN Music+. You have been charged N25.00. Your subscription expires on 2015-06-30. Click http://mtnmp.com/?c=5 to login & enjoy the music
PLS I WANT TO OPT OUT OR DEACTIVATE..
Also from the callertunes given to my line. thanks
08134782897
Re: MTN Customer Care Thread by JUSTCHEAPDATA: 8:12am On Jul 06, 2015
Bootybuttchic:
hello mr jide....please i transferred 1300 airtine to someone yesterday,it delieverd on my side,and i got an alert that it had been dellivered......but the person i transfered it to said he hadnt gotten the airtime.....that his balance has been topped up.....meanwhile my account has been debited
Good morning, just tell the person to dial *606# and press 3. The airtime you sent to the person is trapped in xtra time balance. Cheers.
Re: MTN Customer Care Thread by Bootybuttchic(f): 9:33am On Jul 06, 2015
JUSTCHEAPDATA:
Good morning, just tell the person to dial *606# and press 3. The airtime you sent to the person is trapped in xtra time balance. Cheers.
thank u
Re: MTN Customer Care Thread by israelbenzion: 4:16pm On Jul 07, 2015
Dear JideSM,
Cc: tayoccu

I noticed that my data bundle runs out quite faster than normal. I noticed this since May. I switched for on subscribing using 102 to 120 yet the problem persists. Data that used to last a month now lasts for only 10 days or thereabouts.
I believe there is something wrong with the billing now. Pls help me reset it so that data doesn't not drain as it does now. Note that my usage pattern has not changed at all. The number is 08135957541. Thanks.

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