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MTN Customer Care Thread - Phones (102) - Nairaland

Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (568977 Views)

MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)

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Re: MTN Customer Care Thread by edundayo(m): 6:53pm On May 20, 2015
JideSM:


Hi edundayo, so sorry about this. When did you notice the deduction? Regards.

Sometime last month cant remember precise date. Thanks for ur help!
Re: MTN Customer Care Thread by Enkaynwa(f): 7:36am On May 21, 2015
Goodmorning Jide
Pls help deactivate this number from MTN Play
08064372881. Thanks

1 Like

Re: MTN Customer Care Thread by pseudonomer: 6:06pm On May 24, 2015
1. My MTN line has not been browsing on Java phones.
2. I got a message from MTN yesterday night that I now have 200 free messages for 5days. I was able to confirm it with *559*4# but I've sent about 3 messages now, it's my credit that is being deducted.

I will send my number to JideSM
Re: MTN Customer Care Thread by Nastydroid(m): 8:27pm On May 24, 2015
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!
Hi,whenever i want to activate any data plan i do get a reply saying i must be a prepaid or postpaid user,i have called customer care but it is still the same.here is my number() pls help me resolve it sir.
Re: MTN Customer Care Thread by chiamz: 9:22pm On May 24, 2015
Hello Jide, please what is the difference between the old 4.5GB & the new smart plan? I understand both are 3GB nite & 1.5GB day
Re: MTN Customer Care Thread by youngbee1: 1:20am On May 25, 2015
Jide sm pls help me deactivate d mtn quick facebook on my phone.i have tried using *510*22# but all to no avail. Pls help me,this is my no. 08146115831
Re: MTN Customer Care Thread by markpeakson(m): 2:52am On May 25, 2015
JIDESM PLS AM HAVING DATA ON MY SIM AND MTN DEDUCTS MY AIRTIME ALONG WITH MB. KINDLY HELP ME OUT 08108677728
Re: MTN Customer Care Thread by pillarmaria(m): 1:29pm On May 25, 2015
Good afternoon, please i wish to unsubscribe from the mtn music plus program, am tired of the constant #100 monthly deduction. This is my number 08149217158
Re: MTN Customer Care Thread by jmoore(m): 6:21pm On May 25, 2015
Why did MTN stop online sim swap?
Re: MTN Customer Care Thread by VODR: 9:42am On May 26, 2015
Good day please de-activate my MTN learn english weekly subscription, mobile number 08067136046.Secondly I did a VTU from GT bank without been credited, I have been duly informed that it is not the bank's fault. Thanks in anticipation
Re: MTN Customer Care Thread by Goddys(m): 4:30pm On May 31, 2015
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Re: MTN Customer Care Thread by JideSM: 1:27pm On Jun 01, 2015
chiamz:
Hello Jide, please what is the difference between the old 4.5GB & the new smart plan? I understand both are 3GB nite & 1.5GB day
With 4.5GB Night plan (9PM-6AM) 102 to 131, the additional data of 1.5GB will be exhausted first. While 4.5GB (120 to 131) 1.5GB day will be active from 6.01am-8.59pm and 3GB night from 9pm-6am.
Re: MTN Customer Care Thread by JideSM: 1:45pm On Jun 01, 2015
youngbee1:
Jide sm pls help me deactivate d mtn quick facebook on my phone.i have tried using *510*22# but all to no avail. Pls help me,this is my no. 08146115831
The service has been deactivated. Sorry for the inconvenience.
Re: MTN Customer Care Thread by JideSM: 1:56pm On Jun 01, 2015
Enkaynwa:
Goodmorning Jide
Pls help deactivate this number from MTN Play
08064372881. Thanks
The service has been deactivated as requested by you. Sorry for the inconvenience.
Re: MTN Customer Care Thread by JideSM: 2:41pm On Jun 01, 2015
markpeakson:
JIDESM PLS AM HAVING DATA ON MY SIM AND MTN DEDUCTS MY AIRTIME ALONG WITH MB. KINDLY HELP ME OUT 08108677728
Sincere apologies. The credit is being deducted due to low data balance. If you do not have sufficient data bundle balance, the charges will be routed to your account balance to give you seamless internet access.
Re: MTN Customer Care Thread by JideSM: 2:48pm On Jun 01, 2015
pillarmaria:
Good afternoon, please i wish to unsubscribe from the mtn music plus program, am tired of the constant #100 monthly deduction. This is my number 08149217158
Sorry about that. Simply text STOP to 5900 to deactivate the service.
Re: MTN Customer Care Thread by JideSM: 3:07pm On Jun 01, 2015
VODR:
Good day please de-activate my MTN learn english weekly subscription, mobile number 08067136046.Secondly I did a VTU from GT bank without been credited, I have been duly informed that it is not the bank's fault. Thanks in anticipation
The service is no longer active on your line. Your money will be reversed after 48 hours by your bank. Sorry for the inconvenience.
Re: MTN Customer Care Thread by JideSM: 3:19pm On Jun 01, 2015
Goddys:
I got this message ''Auto-renew your BBC subscription on 2015-05-30 16:36:35.066 & enjoy up to 1 month FREE (1 week for 1st month & 3 more weeks for 2nd month). Simply load credit for renewal" yesterday. So I proceeded to recharge the sum of 1500 on my sim.I was suprise to see that my data service has been on without the subscription being renewed and my balance is now 94 naira. Even as I am typing my last month subscription which ought to have expired yesterday Is still active while I'm being charged for data service...Please I'll like a refund of my money deducted from data services caused by the negligence of MTN..My number is 08033199118. I expect this isssue to be addressed promptly.
Sorry for this inconvenience. Please state if the reported issue has been resolved.
Re: MTN Customer Care Thread by Oersted1: 10:34am On Jun 03, 2015
Please deactivate me from MTN Music plus,This my number 08148167271.Tanx
Re: MTN Customer Care Thread by habayommy: 4:05pm On Jun 03, 2015
I'm using a Q5 BlackBerry fone, pls I want know the data plans available for me. Thanks
Re: MTN Customer Care Thread by Glowstone(m): 10:53pm On Jun 03, 2015
each time I try to subscribed for either Facebook or twitter or any other thing mtn keeps telling me must be a prepaid customer before I can enjoy but am already a prepaid customer
Re: MTN Customer Care Thread by Gattusso: 7:48am On Jun 04, 2015
Pls i did a welcome back for my sim at one of their offices in sango otta, which i was prompt to insert it 30mins later for activation, but after 10hrs i insert it and its requesting for security code.... My line is 08067466867
Re: MTN Customer Care Thread by lanre316: 7:56am On Jun 04, 2015
Please, I want to know if there is a special Opera mini cheap plan on mtn. Like the monthly 250mb for N300 obtained on airtel. Please reply. Thanks.
Re: MTN Customer Care Thread by davizen: 8:10pm On Jun 04, 2015
davizen:

Is it only on nextapp store?and how can I get into the nextappstore?
JideSM I need a. reply.
Re: MTN Customer Care Thread by omoskenso(m): 7:06am On Jun 05, 2015
Soo mtn, u guys hv joined d scammers league and making tins unbearable 4 ur Nigerian customers abi... U came out wif mtn zone n we praised u guys but now its a scam. I have discovered dat 4 sumtime now d lowest call on d zone is 12k/sec as against d 0.4-4kb/sec or original 4k/sec.just like Jonathan increased fuel on d 1st day of a year, Glo Gbam increased wifout informing deir customers ova nite, so guys hv joined dem abi... D way i abandoned my Glo sim 4 8months recharging only 7 times dats wat i will do 2 mtn next n switch 2 Etisalat. U beta fix tins or lose 45% of ur customers. Thanx

1 Like

Re: MTN Customer Care Thread by garex: 11:44am On Jun 05, 2015
omoskenso:
Soo mtn, u guys hv joined d scammers league and making tins unbearable 4 ur Nigerian customers abi... U came out wif mtn zone n we praised u guys but now its a scam. I have discovered dat 4 sumtime now d lowest call on d zone is 12k/sec as against d 0.4-4kb/sec or original 4k/sec.just like Jonathan increased fuel on d 1st day of a year, Glo Gbam increased wifout informing deir customers ova nite, so guys hv joined dem abi... D way i abandoned my Glo sim 4 8months recharging only 7 times dats wat i will do 2 mtn next n switch 2 Etisalat. U beta fix tins or lose 45% of ur customers. Thanx

my brother, I think sey na only me don notice that scam of a tin fa. they stopped cheat to call oda network as same call tariff as mtn, we no talk, but dis 1 dat they now decided to fix the call tariff at 12k/s is way too far. they beta do smtin abt it or more customers will b lost
Re: MTN Customer Care Thread by olas101(m): 3:38pm On Jun 05, 2015
I submitted my phone to be repaired on Tuesday

[center]PHONE DETAILS
*WO NUMBER: LF1372916*
*WO DATE: 2-6-2015 15:05:55*
*CUST REF: SREVICE CENTER*
*TYPE : GSM HANDSET*
*BRAND: TECHNO*
*MODEL: R7*
*IMEI: 353133060674662*
*LOT: D7N3*[/center]

PLEASE UPDATE ME IF THE PHONE IS READY FOR PICK UP SO THAT I CAN COME AROUND TP PICK IT UP TODAY
Re: MTN Customer Care Thread by Mike00: 4:04pm On Jun 05, 2015
i want to recharge my mtn sim but it keeps repeating itself keeps telling me 'the operation you requested is unavailable. Please bear with us. You can recharge your phone by dialing 181 or via ATM and VTU channels' and when using the USS CODE it tells me 'sorry the prepaid operation you are trying to perform was not succesful.
Re: MTN Customer Care Thread by follugee: 7:35pm On Jun 05, 2015
pls kindly help me to cancel mtn music plus from this number... 07035336042... i tried sending stop to 5900 but the response i got was i wasnt subscribed.... meanwhile a certain amount was deducted frm my acct and a msg congratulatin me was sent to me and that has been occuring for a while
Re: MTN Customer Care Thread by JideSM: 12:25am On Jun 08, 2015
Oersted1:
Please deactivate me from MTN Music plus,This my number 08148167271.Tanx

Hello Oersted1 , please text STOP to 5900 to opt out. Regards
Re: MTN Customer Care Thread by JideSM: 12:32am On Jun 08, 2015
habayommy:
I'm using a Q5 BlackBerry fone, pls I want know the data plans available for me. Thanks

Hello habayommy, please view image for details

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