Methylblack:
please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 08160602364

I was also in ur shoes bro....

I can help u out......

chivick258:
JideSM please i once sent "w" as a sms to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08165890803.

Have u resolved d issue??

I can help u out

obaeko:
Pls, help me unsubscribe from MTN quick facebook. 08069039254

Have u resolved d issue??

I can help out...

chivick258:
JideSM please i once sent "w" as a sms to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08165890803.

For anyone here having dis same issue... should lemme know

LOUIS6:





Have u resolved d issue??

I can help out...

The Facebook service is not active. It has since been deactivated

tuns10:
Hello JideSM

Been trying to get through to mtn customer care till i saw this thread.
I subscribed for 750 mb for android but i mistakenly sent the command twice when i did not get a reply on time.
The problem now is dt i have been credited with 1.5gb which i do not want
Please assist me by retrieving 750mb from my android and returning my 2k credit. The number is 07065020931.
thanks.

Sorry, there is no offer to retrieve plans as it has been added to your account and is not seen as different plans but one

luthorcorp:
jide sm,i hve been trying to subscribe to the jumia bundles and it keep telling me insufficient balance even when i have enough on my balance........help me do it,pls

You can try dialing *662# then select other bundles. There are packages like facebook, Twitter, Whatsapp 2GO and others.

jossy26:
can someone explain to me how MTN charges these days? am on mtn zone tarrif plan and lately do not understand the deductions, my BBMIDIM plan for BB10 that usually takes about 2weeks before I exhauust it now finishes in a day, from there they move to my call credit till that also get finished.

this is so annoying and I really wish I could catch one of you guys, mtn and dstv are big pooh, vvery big pooh shity network, bad customer service you guys are thieves

The rate is the same. You are given 500Mb for the BBMIDIM and you can use it up in a day when downloading or browsing. It all depends on how you use it.

LOUIS6:

Hello..... Tayoccu , JideSM


Please i once sent "W" as an SMS to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08062906128 .


Thank you!

The plan has been deactivated previously. You have no active plan

pillarmaria:
Good morning bro, i can't browse with my ipulse sim this morning even after using upto #200 during the day, and there is no trace of my having mb.
Name: Eweama Franklin Odinakachi

phone number: 08140066461

Sorry about this, confirm if it still happened again after you used N200 all day.

garba89:


I have the same problem of that N5 deducted from MTN as Facebook subscription pls I want deactivate it
My No is 08063181852
Thanks

It is now inactive. It has been deactivated from your line

JideSM:


You can try dialing *662# then select other bundles. There are packages like facebook, Twitter, Whatsapp 2GO and others.

if it works that way I wouldn't be making complains now would I? I have tried it and it says I don't have sufficient balance even when I have enough on my balance

Smartestelvis:
pls help me deactiveate anything dat is active
on my line b4 mtn puts my account balance
to comma, even yesterday i just recharhed a voucher and today morning its all gone...my no is 09039903202

You are being charged for a service that is active on your line. You can check your SMS box to verify the code.

Smartestelvis:
trying to subscribe to the jumia bundle buts its not going through, pls help out,my no is 09039903202

You are being charged for a service that is active on your line. You can check your SMS box to verify the code.

I have not been able to browse the internet or ping on my blackberry.My subscription is due to expire next month on august 11th.I called their customer service severally and they seem clueless.All they told me is do a hard reset and also that their engineers are working on it.I dont know if am the only one experiencing this issue or if anyone has had a similar issue before and was able to resolve it, how did she/he do it.

Thanks

stepo707:
I have not been able to browse the internet or ping on my blackberry.My subscription is due to expire next month on august 11th.I called their customer service severally and they seem clueless.All they told me is do a hard reset and also that their engineers are working on it.I dont know if am the only one experiencing this issue or if anyone has had a similar issue before and was able to resolve it, how did she/he do it.
my number is 07032028715

Thanks

What is your phone type? also send STATUS to 21600 and confirm the response you would get.

JideSM:


What is your phone type? also send STATUS to 21600 and confirm the response you would get.

bold5 please.When i sent status i get "yello, your active BBC subscription will expire on Tue 11:18am, Aug 11 2015. Your BB Data usage is within fair usage.Thank You

I have done hard reset plenty times and changed to 2g(edge) and all other procedures that customer service told me.
N.B the 3G and bold sign shows,but i know its from you guys end and nothing to be done from my end

stepo707:


bold5 please.When i sent status i get "yello, your active BBC subscription will expire on Tue 11:18am, Aug 11 2015. Your BB Data usage is within fair usage.Thank You

I have done hard reset plenty times and changed to 2g(edge) and all other procedures that customer service told me.
N.B the 3G and bold sign shows,but i know its from you guys end and nothing to be done from my end

Kindly send DATA ON to 131, wait for a response then perform a hard reset

JideSM:


Kindly send DATA ON to 131, wait for a response then perform a hard reset

i will be charged from my credit for browsing with that one now? or is it a temporary ting you wanna troubleshoot with first?

JideSM:


Kindly send DATA ON to 131, wait for a response then perform a hard reset

Done that and its still not working...still saying unable to connect to the internet,please contact your internet service provider

stepo707:


Done that and its still not working...still saying unable to connect to the internet,please contact your internet service provider

What is your phone type? also what is the error message?

JideSM:


Sorry about this, confirm if it still happened again after you used N200 all day.

don't i need to get any notification or something instead of risking my airtime and sleep?

JideSM:


What is your phone type? also what is the error message?

am using bold5 model 9800 and the error message is " unable to connect to the internet, please try again later.If the problem persists please contact your service provider

pls help me to deactivate the mtn music+……this is my number 08163061883

pls help me to deactivate the mtn music+……this is my number 08163061883

Methylblack:
please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 08160602364

Methylblack:
please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 08160602364

Methylblack:
please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 08160602364

JideSM:

The Facebook service is not active. It has since been deactivated

[quote author=Methylblack post=36014812]please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 0816060236



HELLO JIDE I HAVE THE SAME PROBLEM OO MY NUMBER IS 08163061883

JideSM:


What is your phone type? also what is the error message?

my guy its still not working oh.
just ran a diagnostics test and it says blackberry registration NO and connected to blackberry abort and blackberry PIN-PIN Abort

Whats wrong with this network of yours for the pass two days I can't browse here in makurdi.

Godfather898989:
Whats wrong with this network of yours for the pass two days I can't browse here in makurdi.

same thing with mine bro.its been 3days.can you run diagnostic to check if you are registered and connected to the network

[quote author=JideSM post=36113060]



Pls I have the same problem of that N5 deducted from MTN as Facebook subscription pls I want deactivate it My No is 08106464550 Thanks

@Jidesm
Please deactivate dis line from Facebook silly deduction 0806525087

Also try n rectify dis issh of deducting from main account even as I ve reasonable MB as well bonus air time. 0803461688