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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (569567 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by keandre: 10:41pm On Jul 18, 2015 |
JideSM... mtn network service here in ph has been badly rendered lately,sometimes no network signal ,when it comes, to browse with it becomes a tug of war, a page that normally takes seconds to load now takes minutes worst it gets stuck,do something about this please |
Re: MTN Customer Care Thread by LOUIS6(m): 12:15pm On Jul 20, 2015 |
Methylblack: I was also in ur shoes bro.... I can help u out...... |
Re: MTN Customer Care Thread by LOUIS6(m): 12:19pm On Jul 20, 2015 |
chivick258: Have u resolved d issue?? I can help u out |
Re: MTN Customer Care Thread by LOUIS6(m): 12:20pm On Jul 20, 2015 |
obaeko: Have u resolved d issue?? I can help out... |
Re: MTN Customer Care Thread by LOUIS6(m): 12:23pm On Jul 20, 2015 |
chivick258: For anyone here having dis same issue... should lemme know |
Re: MTN Customer Care Thread by JideSM: 8:54am On Jul 21, 2015 |
LOUIS6: The Facebook service is not active. It has since been deactivated |
Re: MTN Customer Care Thread by JideSM: 8:58am On Jul 21, 2015 |
tuns10: Sorry, there is no offer to retrieve plans as it has been added to your account and is not seen as different plans but one |
Re: MTN Customer Care Thread by JideSM: 9:07am On Jul 21, 2015 |
luthorcorp: You can try dialing *662# then select other bundles. There are packages like facebook, Twitter, Whatsapp 2GO and others. |
Re: MTN Customer Care Thread by JideSM: 9:08am On Jul 21, 2015 |
jossy26: The rate is the same. You are given 500Mb for the BBMIDIM and you can use it up in a day when downloading or browsing. It all depends on how you use it. |
Re: MTN Customer Care Thread by JideSM: 9:10am On Jul 21, 2015 |
LOUIS6: The plan has been deactivated previously. You have no active plan |
Re: MTN Customer Care Thread by JideSM: 9:18am On Jul 21, 2015 |
pillarmaria: Sorry about this, confirm if it still happened again after you used N200 all day. |
Re: MTN Customer Care Thread by JideSM: 9:23am On Jul 21, 2015 |
garba89: It is now inactive. It has been deactivated from your line 1 Like |
Re: MTN Customer Care Thread by luthorcorp: 9:26am On Jul 21, 2015 |
JideSM:if it works that way I wouldn't be making complains now would I? I have tried it and it says I don't have sufficient balance even when I have enough on my balance |
Re: MTN Customer Care Thread by JideSM: 9:29am On Jul 21, 2015 |
Smartestelvis: You are being charged for a service that is active on your line. You can check your SMS box to verify the code. |
Re: MTN Customer Care Thread by JideSM: 9:29am On Jul 21, 2015 |
Smartestelvis: You are being charged for a service that is active on your line. You can check your SMS box to verify the code. |
Re: MTN Customer Care Thread by stepo707: 10:38am On Jul 21, 2015 |
I have not been able to browse the internet or ping on my blackberry.My subscription is due to expire next month on august 11th.I called their customer service severally and they seem clueless.All they told me is do a hard reset and also that their engineers are working on it.I dont know if am the only one experiencing this issue or if anyone has had a similar issue before and was able to resolve it, how did she/he do it. Thanks |
Re: MTN Customer Care Thread by JideSM: 10:52am On Jul 21, 2015 |
stepo707: What is your phone type? also send STATUS to 21600 and confirm the response you would get. |
Re: MTN Customer Care Thread by stepo707: 11:03am On Jul 21, 2015 |
JideSM: bold5 please.When i sent status i get "yello, your active BBC subscription will expire on Tue 11:18am, Aug 11 2015. Your BB Data usage is within fair usage.Thank You I have done hard reset plenty times and changed to 2g(edge) and all other procedures that customer service told me. N.B the 3G and bold sign shows,but i know its from you guys end and nothing to be done from my end |
Re: MTN Customer Care Thread by JideSM: 11:15am On Jul 21, 2015 |
stepo707: Kindly send DATA ON to 131, wait for a response then perform a hard reset |
Re: MTN Customer Care Thread by stepo707: 11:35am On Jul 21, 2015 |
JideSM: i will be charged from my credit for browsing with that one now? or is it a temporary ting you wanna troubleshoot with first? |
Re: MTN Customer Care Thread by stepo707: 12:07pm On Jul 21, 2015 |
JideSM: Done that and its still not working...still saying unable to connect to the internet,please contact your internet service provider |
Re: MTN Customer Care Thread by JideSM: 2:41pm On Jul 21, 2015 |
stepo707: What is your phone type? also what is the error message? |
Re: MTN Customer Care Thread by pillarmaria(m): 2:42pm On Jul 21, 2015 |
JideSM:don't i need to get any notification or something instead of risking my airtime and sleep? |
Re: MTN Customer Care Thread by stepo707: 2:47pm On Jul 21, 2015 |
JideSM: am using bold5 model 9800 and the error message is " unable to connect to the internet, please try again later.If the problem persists please contact your service provider |
Re: MTN Customer Care Thread by Oselumhe: 4:12pm On Jul 21, 2015 |
pls help me to deactivate the mtn music+……this is my number 08163061883 |
Re: MTN Customer Care Thread by Oselumhe: 4:15pm On Jul 21, 2015 |
pls help me to deactivate the mtn music+……this is my number 08163061883 Methylblack: Methylblack: Methylblack: JideSM:[quote author=Methylblack post=36014812]please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 0816060236 HELLO JIDE I HAVE THE SAME PROBLEM OO MY NUMBER IS 08163061883 |
Re: MTN Customer Care Thread by stepo707: 11:15am On Jul 22, 2015 |
JideSM:my guy its still not working oh. just ran a diagnostics test and it says blackberry registration NO and connected to blackberry abort and blackberry PIN-PIN Abort |
Re: MTN Customer Care Thread by Godfather898989: 11:24am On Jul 22, 2015 |
Whats wrong with this network of yours for the pass two days I can't browse here in makurdi. |
Re: MTN Customer Care Thread by stepo707: 12:53pm On Jul 22, 2015 |
Godfather898989:same thing with mine bro.its been 3days.can you run diagnostic to check if you are registered and connected to the network |
Re: MTN Customer Care Thread by Abdullateef77(m): 10:37pm On Jul 22, 2015 |
[quote author=JideSM post=36113060] Pls I have the same problem of that N5 deducted from MTN as Facebook subscription pls I want deactivate it My No is 08106464550 Thanks |
Re: MTN Customer Care Thread by Mucokey(m): 7:27am On Jul 23, 2015 |
@Jidesm Please deactivate dis line from Facebook silly deduction 0806525087 Also try n rectify dis issh of deducting from main account even as I ve reasonable MB as well bonus air time. 0803461688 |
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