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MTN Customer Care Thread - Phones (116) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 3:10pm On Oct 18, 2015
viperVIP:
JideSM :

After several attempts to unsubscribe from the MTN MUSICPLUS, I still got #300 deducted from my airtime last night. I called the customer care to lodge complain but they are just full of BS. I will appreciate if you can help me "unsubscribe" the conning product. my phone # is 07035774960. Thank you - Adeniyi
The inconvenience is regretted. The service has been deactivate as requested.
Re: MTN Customer Care Thread by macdon4all(m): 3:33pm On Oct 18, 2015
hello mr jideSM, can u help me welcome back my sim, its actually damaged,and it selectd phones
Re: MTN Customer Care Thread by JideSM: 5:22pm On Oct 18, 2015
Sprintx24:
Hi JideSm

please I subscribed for the 500mb for #500 offer on the 11/10/2015, I still had over 300mb yesterday morning, but was surprise to see 0mb later in the evening without even browsing or doing anything. please help me check my line. 08064758112.

Thanks.......

I apologize for the data issue on your line. Work is in progress to restore the data. This may take up to 24 hours. Kindly bear with me.
Re: MTN Customer Care Thread by BabaAlaji(m): 6:08pm On Oct 18, 2015
Hi jidesm, I have some problem with this line always deduct credit, pls and pls help me with whatever removing my credit pls here is the number 08038754777. Plus my wife number 08064657836.
Re: MTN Customer Care Thread by Ekeretom(m): 9:51pm On Oct 18, 2015
Please help me..!!!!!
I just mistakenly deactivated my call bundle of #250....hw can I activate it back... Almost impossible to reach mtn on 180...thanks.. Here's my number.... 08065948652
Re: MTN Customer Care Thread by Efisko1(m): 5:46am On Oct 19, 2015
pls mtn block my line frm browsing since then i can't do any tin pertaining to browsing on my sim........i hv even tried personal configuration all 2 no avail.
i hv also don welcom back on my sim....
but still no way,.....08161654627
pls help






ALL TANKS TO MTN CUSTOMER CARE.
YOU'HV DONE IT JUST AS I WNTED!!!
Re: MTN Customer Care Thread by midasbliss(f): 10:58am On Oct 20, 2015
JideSM:

Hello please Can I welcome back my line without Visit MTN office? and can You do it for me if I get a new sim... please?
Re: MTN Customer Care Thread by Sprintx24(m): 11:20am On Oct 20, 2015
JideSM:


I apologize for the data issue on your line. Work is in progress to restore the data. This may take up to 24 hours. Kindly bear with me.


Hi JideSm,
Please the data was restored yesterday evening, unfortunately, I woke up this morning, surfed a little and I just discovered its been wiped off again. Please what is the problem? Kindly look into this with a view to correcting permanently. My number again is: 08064758112. Thank you.
Re: MTN Customer Care Thread by JideSM: 11:55am On Oct 20, 2015
Y'ello, the inconvenience caused is deeply regretted. Feedback will be provided shortly.
Efisko1:
pls mtn block my line frm browsing since then i can't do any tin pertaining to browsing on my sim........i hv even tried personal configuration all 2 no avail.
i hv also don welcom back on my sim....
but still no way,.....08161654627
pls help
Re: MTN Customer Care Thread by JideSM: 12:02pm On Oct 20, 2015
Y'ello, sincere apology about your line. Kindly visit an MTN office with a valid ID card and the sim details for a sim swap as this is no longer done online. Thank you.
midasbliss:

Hello please Can I welcome back my line without Visit MTN office? and can You do it for me if I get a new sim... please?
Re: MTN Customer Care Thread by JideSM: 12:05pm On Oct 20, 2015
Y'ello, please dial *567# and follow the prompt.
Ekeretom:
Please help me..!!!!!
I just mistakenly deactivated my call bundle of #250....hw can I activate it back... Almost impossible to reach mtn on 180...thanks.. Here's my number.... 08065948652
Re: MTN Customer Care Thread by JideSM: 12:19pm On Oct 20, 2015
Y'ello, your reported issue has been resolved.
BabaAlaji:
Hi jidesm, I have some problem with this line always deduct credit, pls and pls help me with whatever removing my credit pls here is the number 08038754777. Plus my wife number 08064657836.
Re: MTN Customer Care Thread by JideSM: 12:22pm On Oct 20, 2015
Y'ello, so sorry about your damaged sim. Kindly visit an MTN office with a valid ID card and the sim details for assistance.
macdon4all:
hello mr jideSM, can u help me welcome back my sim, its actually damaged,and it selectd phones
Re: MTN Customer Care Thread by Efisko1(m): 12:32pm On Oct 20, 2015
JideSM:
Y'ello, the inconvenience caused is deeply regretted. Feedback will be provided shortly.

hmmmmmm am surprised MTN customer care gave me a call as to the complain i made here.......

orrr
nice work for once. grin
Re: MTN Customer Care Thread by Sprintx24(m): 12:36pm On Oct 20, 2015
Sprintx24:



Hi JideSm,
Please the data was restored yesterday evening, unfortunately, I woke up this morning, surfed a little and I just discovered its been wiped off again. Please what is the problem? Kindly look into this with a view to correcting permanently. My number again is: 08064758112. Thank you.


JideSm, can you please help me look into the above issue please?
Re: MTN Customer Care Thread by JideSM: 12:49pm On Oct 20, 2015
Y'ello, sincere apology. The issue is receiving attention. Please bear with us. Thank you.
Sprintx24:



JideSm, can you please help me look into the above issue please?
Re: MTN Customer Care Thread by Sprintx24(m): 12:54pm On Oct 20, 2015
JideSM:
Y'ello, sincere apology. The issue is receiving attention. Please bear with us. Thank you.

Thanks very much but please make it run smoothly and steadily as it should be. Thanks again for the speedy response and please resolve this as soon as possible.
Re: MTN Customer Care Thread by Stundey(m): 1:24pm On Oct 20, 2015
@jidesm: could you help me to deactivate my number (070) from the music+ package? I had sent STOP to 5900 but got nothing
Re: MTN Customer Care Thread by walyx(m): 7:12pm On Oct 20, 2015
Stundey:
@jidesm: could you help me to deactivate my number (07065076097) from the music+ package? I had sent STOP to 5900 but got nothing
pls i need help 2 frm deactivatin frm musicplus. tnx
Re: MTN Customer Care Thread by deeptechcool(m): 8:32pm On Oct 20, 2015
JideSM:
Y'ello, please send your phone number to enable me assist you.
. Kindly unsubscribe me from the mtn music plus. My credit is being deducted (n75) at every recharge.
Re: MTN Customer Care Thread by walyx(m): 9:45pm On Oct 20, 2015
pls hw do i unsubscribe frm mtnmusicplus. is do u code to opt out. tnx
Re: MTN Customer Care Thread by lanre211(m): 9:50pm On Oct 20, 2015
please, how do i subscribe for the 200naira per week calling plan....have tried *142#, but no luck......please respond
Re: MTN Customer Care Thread by midasbliss(f): 9:44am On Oct 21, 2015
JideSM:
Y'ello, sincere apology about your line. Kindly visit an MTN office with a valid ID card and the sim for a sim swap as this is no longer done online. Thank you.
One chance

1 Like

Re: MTN Customer Care Thread by JideSM: 9:48am On Oct 21, 2015
The service has been deactivated as requested.
Stundey:
@jidesm: could you help me to deactivate my number (07065076097) from the music+ package? I had sent STOP to 5900 but got nothing
Re: MTN Customer Care Thread by Stundey(m): 9:56am On Oct 21, 2015
JideSM:
The service has been deactivated as requested.
thanks
Re: MTN Customer Care Thread by JideSM: 9:56am On Oct 21, 2015
Y'ello, the service has been deactivated.
deeptechcool:


08133674948. Kindly unsubscribe me from the mtn music plus. My credit is being deducted (n75) at every recharge.
Re: MTN Customer Care Thread by JideSM: 10:42am On Oct 21, 2015
Y'ello, text STOP to 5900 to opt out of the service.
walyx:
pls hw do i unsubscribe frm mtnmusicplus. is do u code to opt out. tnx
Re: MTN Customer Care Thread by Isaacmacdon(m): 11:01am On Oct 21, 2015
No nid it has bn rectified..
Re: MTN Customer Care Thread by deeptechcool(m): 11:23am On Oct 21, 2015
JideSM:
Y'ello, the service has been deactivated.

Thank you. I got the message. Kindly delete my num from your quote.
Re: MTN Customer Care Thread by wman(m): 4:14pm On Oct 21, 2015
Hi JideSM, My phone number is 08069557440. I'm on MTN Betatalk. I'm on the 4.5 Gb data subscription plan(120 to 131).
If I have a bonus on my line and I'm browsing, my bonus would be deducted instead of my data.
Please help me fix this.
Re: MTN Customer Care Thread by Efisko1(m): 3:16am On Oct 22, 2015
grin mtn customer care all tanks to you for taking my issue as your concern.....

keep dey spirit on!
Re: MTN Customer Care Thread by walyx(m): 7:33am On Oct 22, 2015
JideSM:
Y'ello, text STOP to 5900 to opt out of the service.
Pls Thr Is Stil Dductn In My Balance. Dis Is My Number 08169715011. pls chck it out

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