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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (572322 Views)
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Re: MTN Customer Care Thread by kkon(m): 9:50am On Oct 22, 2015 |
Please I need a very affordable tarrif plan cause im not feeling this one am. Kindly recommend the cheapest plan u have now. And pls not beta me tarrif cause it sucks.. tnx |
Re: MTN Customer Care Thread by JideSM: 12:44pm On Oct 22, 2015 |
Y'ello, so sorry about the deductions and the inconvenience caused. You will be contacted shortly. wman: |
Re: MTN Customer Care Thread by JideSM: 12:49pm On Oct 22, 2015 |
Your reported issue has been resolved. walyx: |
Re: MTN Customer Care Thread by walyx(m): 2:29pm On Oct 22, 2015 |
JideSM:tnx so much. am gr8ful |
Re: MTN Customer Care Thread by wman(m): 6:48pm On Oct 22, 2015 |
Thanks JideSM for the reply. I was contacted by a customer care agent. |
Re: MTN Customer Care Thread by Nobody: 7:18pm On Oct 22, 2015 |
Hi jideSH, pls help me reset my share and sell password. 07036361836 |
Re: MTN Customer Care Thread by bigsecsyde(m): 8:58am On Oct 23, 2015 |
I have close to 2gig on my phone and my more than 600naira was deducted from my account while browsing |
Re: MTN Customer Care Thread by kkon(m): 11:28pm On Oct 23, 2015 |
Whats the cheapest tarrif plan currently on mtn network cos the trutalk plan is now 20k while oda network still offer 11k per sec. I use mtn and I need a cheap tarrif plan cos I make calls a lot. Tnx |
Re: MTN Customer Care Thread by JideSM: 9:40am On Oct 26, 2015 |
Y'ello, checks show you have 12.61GB which is available between 9pm and 6am. Any internet activity outside this time will be charged from your account hence, the deduction experienced. bigsecsyde: |
Re: MTN Customer Care Thread by gentlegenius(m): 12:08pm On Oct 26, 2015 |
Hello JideSM, I can't send messages anymore with my MTN line. I've checked the message center number and it is still intact. What else should I do? Pls help. 08069678336. |
Re: MTN Customer Care Thread by michaelobembe(m): 12:45pm On Oct 26, 2015 |
@JideSM, please is the MTN free call bundle still on. I tried it, what I got was UNKNOWN APPLICATION" |
Re: MTN Customer Care Thread by jay0: 2:08pm On Oct 26, 2015 |
jideSM, is d 567 plan only useable once? ive been tryin to renew but its showing unknown application |
Re: MTN Customer Care Thread by dapaiks: 3:24pm On Oct 26, 2015 |
hello please i cnt connect my sim with my moderm to my PC i alwys recieve error628 wen i try connecting using me modem pls help me out tnks the sim number is 07030320807 |
Re: MTN Customer Care Thread by umar3(m): 7:58pm On Oct 26, 2015 |
Pls kindly deactivate me from all services on 08033323505 |
Re: MTN Customer Care Thread by Noiteq: 9:43pm On Oct 26, 2015 |
[font=Lucida Sans Unicode][/font] For some time now, i haven't been able to browse with my sim. Guess it started when i texted reset to 131. Worse still, the customer care NEVER connects with my line. Have used another line to report this issue but it hasn't been rectified. Please i'll be pleased if this issue is resolved. My number:08065677054. Thanks. |
Re: MTN Customer Care Thread by JideSM: 12:19pm On Oct 27, 2015 |
Y'ello, sincere apology for the inconvenience. Please note you do not have sufficient credit to send an SMS. Recharge and follow the steps below. Menu---messaging---message settings---text messages---message centres--- click on MTN---Scroll down to message centre number---delete the numbers there /leave it empty click on OK/SAVE. Switch off/on phone. go back to message centre number type in +234803000000. click on OK/SAVE. switch off/on your phone. gentlegenius: |
Re: MTN Customer Care Thread by JideSM: 12:23pm On Oct 27, 2015 |
Y'ello, your reported issue has been resolved as requested. umar3: |
Re: MTN Customer Care Thread by JideSM: 12:40pm On Oct 27, 2015 |
Y'ello, this is so sad. I will contact you shortly for prompt resolution. Noiteq: |
Re: MTN Customer Care Thread by olu4life(m): 1:20pm On Oct 27, 2015 |
JideSM:Please i need u to stop the foolish autorenewal stuff on my phone. Did one mb data plan lastweek and since then, has been sending sms that i have no sufficient balance for the autorenewal, had to stop recharhing on the line. Please help check into kit and stop it |
Re: MTN Customer Care Thread by Mykcool(m): 7:46pm On Oct 27, 2015 |
JideSM:i keep getting unknown application ...can you confirm if the 500mb for 500naira still works |
Re: MTN Customer Care Thread by gidjah(m): 9:54pm On Oct 27, 2015 |
Mykcool:uncle jide pls confirm this for your boys.does the #500 for 500mb still works ? And for how long pls |
Re: MTN Customer Care Thread by jay0: 3:43am On Oct 28, 2015 |
jay0:JideSM, pls answer this |
Re: MTN Customer Care Thread by HisVine(m): 8:02am On Oct 28, 2015 |
JideSM, Please help deact!vate VIP hot apps... I pressed *522# to subscr!be for it. I don't know it usefulness... Kindly help deact!vate it. 08102491767 Thanks |
Re: MTN Customer Care Thread by endtime1(m): 2:03pm On Oct 28, 2015 |
hi jidesm pls stop this no 08104631103 from further defrauding people he is a fraudster duped me of 400naira |
Re: MTN Customer Care Thread by lmm4real: 2:59pm On Oct 28, 2015 |
tayoccu: How do I report a fraudulent customer of yours, who have been using your network to send fraudulent sms to job seekers and unsuspecting Nigerians. He sends the sms, establishes communication with his victims and lure them to River State where they are kidnapped and their family members are made to pay several amount as ransoms for their release. |
Re: MTN Customer Care Thread by Nuruddeenmd(m): 1:00pm On Oct 31, 2015 |
HTN, I had ignorantly subscribed to a 150MB Music+ stuff. Ever since, my account gets deducted weekly for autorenewal, sadly, without notifying me, except when I didn't have enough balance. I learned that stopping the autorenewal took only sending STOP in an sms to 5900. I did that several times but received this response every time I did. Y'ello,Un-subscription failed due to the end user did not subscribe the products. Now, I pray you to UNSUBSCRIBE me or show me how to do that myself, the soonest please. My number (the affected) is 07038252152. Nuruddeen Umar |
Re: MTN Customer Care Thread by Bossman(m): 3:07pm On Oct 31, 2015 |
A BIG thank you to Jide. I hope MTN is recognizing the wonderful job you are doing. Jide came to the rescue again. Here was my situation.I received a txt from MTH that my sim has been deactivated, due to incomplete registration (I registered the thing, took picture, did finger print, etc. in 2011 when I got it), that I should go tot he nearest MTN office to re-register (Just like they asked the millions affected to do). Problem was, I am based outside Nigeria, and will not be back there till early nest year. And my that time, my sim/number would have been recycled. I did not want to lose that number. Well, I reached out to Jide. He was able to reach out to upper management, and they made it possible for me to re-register my sim form here. A little bit of paper work involved, and someone in Nigeria had to go there on my behalf. Took less than 24 hrs. after they received all the info requested. Sim is not active again. Thanks a lot Jide! God bless |
Re: MTN Customer Care Thread by knbi: 6:36pm On Oct 31, 2015 |
I have a complain of d unecessary deductions by mtn from my airtime and i decided to call mtn customer care. One girl picked and call and greeted, before i could lay my complain, she started speaking yoruba with her colleagues forgettig that she was speaking with me. I listened to their conversation as they were talking about the President Buhari. After about 3mins i spoke back saying ''madam epele o' just then she hung up. Mtn call centre agent do your work, tafia people. |
Re: MTN Customer Care Thread by finestpicks(m): 7:57am On Nov 01, 2015 |
Sorry about the deductions,simply text NO to 131 olu4life: |
Re: MTN Customer Care Thread by enochogaga(m): 8:49am On Nov 01, 2015 |
pls in my area the MTN network is really bad,imagine downloading with H+ is 18 - 25m/s. pls I live in igbogene yenegoa bayelsa state |
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