Adeyemi0:

Hello! Please how do i wipe away VTU call bonus? It is disrupting my XtraValue subscription...

Hello Adeyemi0, I advice you exhaust your VTU call bonus first as every bonus received takes priority over your main subscription. Thank you.

Swazzkid:
why can't I transfer data on mtn?

Y'ello, please be informed that the Data share service is no longer available. Thank you.

JideSM:

Hello Adeyemi0, I advice you exhaust your VTU call bonus first as every bonus received takes priority over your main subscription. Thank you.

That is what i want but whenever i make call my XtraValue subscription was been deducted while the VTU bonus is there.. Please what is the validity period or duration for the VTU bonus to expire? I really want it away..

Godwin978:
what is mtn upto? i transferred 100naira to this line 08104631102 this morning when i Wanted to call i noticed that that the money has been taken nothing left? why is this so? i didnt subscribed to any service. i will be happy if the noney can be refund THANKS

Y'ello Godwin978, sorry for the inconvenience. Checks show that you were charged for activating the Music plus service hence the deduction.

JideSM:
Y'ello Godwin978, sorry for the inconvenience. Checks show that you were charged for activating the Music plus service hence the deduction.

deactivate it i never subscribed to such servive. please help and deactivat

JideSM:
Y'ello Godwin978, sorry for the inconvenience. Checks show that you were charged for activating the Music plus service hence the deduction.

deactivate it i never subscribed to such service. please help and deactivate any services that might lead to such seduction

Good morning jide, please check this two numbers and tell me the reason why mtn always deduct money from the two sim. 08068779681 and 07066381699, i have up to N127 for it to be left at N5, and right now i transferred N50 for it to be wiped out immediately. Seriously this is Freaking me out as i don't understand this kind thieving mtn are doing.

Y'ello, your subscription to product Billionaires Club has been renewed successfully and naira50.00 is deducted from your account. The next rental collection time is 2016-08-17.

I have been receiving the message above for months now, what is the meaning of these deductions, this is pure extortion. Please remove my line 07037064891 from this useless and frustrating service

Godwin978:
deactivate it i never subscribed to such servive. please help and deactivat

Hello Godwin978, the service has been deactivated as requested. Sorry for the inconvenience.

Amaechi5:
Good morning jide, please check this two numbers and tell me the reason why mtn always deduct money from the two sim. 08068779681 and 07066381699, i have up to N127 for it to be left at N5, and right now i transferred N50 for it to be wiped out immediately. Seriously this is Freaking me out as i don't understand this kind thieving mtn are doing.

Y'ello Amaechi5, so sorry about the deduction. Checks show you have the Music Plus service active on both lines and thus the charges.

JideSM:

Y'ello Amaechi5, so sorry about the deduction. Checks show you have the Music Plus service active on both lines and thus the charges.

Please help and deactivate it for me thanks.

JideSM:

Hello Godwin978, the service has been deactivated as requested. Sorry for the inconvenience.

good morning. kindly check the reason for airtime deductions from 08036636201 as I left over 200 on the sim last nyt only for me to see 14 this morning. its always like that

good morning pls help me out i mistakenly dial *131*200# on my line that i just subscribe #500 weely, now i cant browse again. i keep getting a text message that my data has finished.

@JideSM, I was having N115 last night, checked my balance this morning to see N40 when I'm sure I did nothing that should use my airtime. 08064747159. Pls reply asap!

Goodmorning jide, am on mtn betatalk
And this morning i noticed that i can longer use my airtime bonus which i ave been using 4 d past 2 days while the bonus is still there.
And later this morning i subscribed 4 mtn just4u plan(100naira for 100mb and 12min) but i still cant use it.
My number is
0 8 1 6 6 9 9 4 8 6 4

Pls when do wowweekend promo starts. Is it on friday ?

brainiacadeboi:
Goodmorning jide, am on mtn betatalk
And this morning i noticed that i can longer use my airtime bonus which i ave been using 4 d past 2 days while the bonus is still there.
And later this morning i subscribed 4 mtn just4u plan(100naira for 100mb and 12min) but i still cant use it.
My number is
0 8 1 6 6 9 9 4 8 6 4

i can now use my airtime bonus

Hi, JideSM;

I just (11:35 pm) wised up to post this on your thread, LOL, but there's no harm trying...

I got a notice on 2348107151843 @ 10:17am on 8/12/2016 (Friday, two days ago) to subscribe for the WowWeekend @ N2000 for 3.5 GB AND a 17.5 GB Bonus. I so subscribed about 30 mins later, but never received the bonus, even as I write this.

I complained to CC a couple hours later, and further about 24 hours after that. The complaints were logged with the following reference numbers MTN1-24163386 and MTN1-24368730 respectively, with the phrase that the issue would be resolved. Up till now, the Bonus data has never appeared on my line.

In the meantime, I never accessed even the core 3.5 GB of data, hoping that I could claim a refund, because I wouldn't have subscribed were it not for the promise of the Bonus.

Can you please resolve this issue for me one way or the other?

Thanks!

P34c3
.....
...

JideSM:

Y'ello Amaechi5, so sorry about the deduction. Checks show you have the Music Plus service active on both lines and thus the charges.

hi jide, since one can now borrow data on mtn how long will the data last. does it have expiry date or anytime i finished it

I need urgent explanations on what deducted #300 from my line. . 08064203040.



Infact, maybe na Efcc go settle this matter .

JideSM:
Y'ello, MTN SmoothTalk Plus has been replaced by MTN XtraSpecial. Dial *408# or text 408 to 131 to migrate.

please, i'm on mtn zone everytime i'm on call i receive a message that i've qualify for 11(something) promo and i should use more to increase my chances. what does it mean please

Hello chrisley024, apologies about the deductions experienced. Checks show you have active Music+ service on your line, hence the deduction.

chrisley024:
@JideSM, I was having N115 last night, checked my balance this morning to see N40 when I'm sure I did nothing that should use my airtime. 08064747159. Pls reply asap!

JideSM:
Hello chrisley024, apologies about the deductions experienced. Checks show you have active Music+ service on your line, hence the deduction.

Haha! Everyone is now on Music+.

Pls help deactivate it and other subscriptions. Thanks

chrisley024:
Haha! Everyone is now on Music+.

Pls help deactivate it and other subscriptions. Thanks

Hello, your request to deactivate the Music+ service has been processed. Also note that you have Project Fame weekly bundle on your line.

Herkanlayjoseph:

please, i'm on mtn zone everytime i'm on call i receive a message that i've qualify for 11(something) promo and i should use more to increase my chances. what does it mean please

Hello Herkanlayjoseph, kindly provide your phone number via PM to enable me check on your line.

Ojestas:
I need urgent explanations on what deducted #300 from my line. . 08064203040.



Infact, maybe na Efcc go settle this matter .

Hello Ojestas, apologies about your deducted airtime. Checks show you were billed for MTN Music+ service. However, the service has been verified deactivated from your line. All inconvenience regretted.

gabazin080:

hi jide, since one can now borrow data on mtn how long will the data last. does it have expiry date or anytime i finished it

Hello gabazin080, I wish to inform you that MTN XtraByte has validity which varies from bands activated.

brainiacadeboi:
i can now use my airtime bonus

Hello brainiacadeboi, I am pleased to read about the resolution of your complaint.

chumakk:
Pls when do wowweekend promo starts. Is it on friday ?

Hello chumakk, I wish to inform you that the WOW Weekend offer is valid from Friday 00.01am - Sunday 11.59pm. You can only enjoy the offer if you received SMS on it.

duwdu:
Hi, JideSM;

I just (11:35 pm) wised up to post this on your thread, LOL, but there's no harm trying...

I got a notice on 2348107151843 @ 10:17am on 8/12/2016 (Friday, two days ago) to subscribe for the WowWeekend @ N2000 for 3.5 GB AND a 17.5 GB Bonus. I so subscribed about 30 mins later, but never received the bonus, even as I write this.

I complained to CC a couple hours later, and further about 24 hours after that. The complaints were logged with the following reference numbers MTN1-24163386 and MTN1-24368730 respectively, with the phrase that the issue would be resolved. Up till now, the Bonus data has never appeared on my line.

In the meantime, I never accessed even the core 3.5 GB of data, hoping that I could claim a refund, because I wouldn't have subscribed were it not for the promise of the Bonus.

Can you please resolve this issue for me one way or the other?

Thanks!

P34c3
.....
...

Hello duwdu, quite sad to read about the WOW Weekend bonus not received. Kindly provide a screen shot(s) of the SMS received on the WOW Weekend bonus to aid checks. I hope to read from you soon and regret the inconvenience.

abu99err:
good morning pls help me out i mistakenly dial *131*200# on my line that i just subscribe #500 weely, now i cant browse again. i keep getting a text message that my data has finished.

Hello abu99err, kindly dial *131*201# to browse with your data bundle.

speak2femz:

good morning. kindly check the reason for airtime deductions from 08036636201 as I left over 200 on the sim last nyt only for me to see 14 this morning. its always like that

Hello speak2femz, apologies on the deduction experienced. Please state the date of deduction to aid checks.