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MTN Customer Care Thread - Phones (148) - Nairaland

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Re: MTN Customer Care Thread by nwabuwa: 9:46am On Apr 05, 2016
JideSM:


The services has been deactivated as requested.
Thanks although I was notified this morning that 50naira will b deducted tomorrow.. Let me b hopeful for the best
Re: MTN Customer Care Thread by pgo17(m): 9:56am On Apr 05, 2016
Pls why can't i sub for the daily unlimited plan? *567*58#? Been trying for a while. My number 07068762744
Re: MTN Customer Care Thread by JideSM: 12:01pm On Apr 05, 2016
pgo17:
Pls why can't i sub for the daily unlimited plan? *567*58#? Been trying for a while. My number 07068762744

Hello sorry for the inconvenience, did you receive an sms that you are eligible to use the bundle?
Re: MTN Customer Care Thread by Nobody: 4:59pm On Apr 05, 2016
Please my mtn just stopped working... No Network bar, please what do I do because this is my business line
08067873030
Re: MTN Customer Care Thread by pgo17(m): 8:27pm On Apr 05, 2016
JideSM:


Hello sorry to hear this, Kindly try again, you can send BBLITED to 21600 -
am using android how do i use d bblited?
Re: MTN Customer Care Thread by JideSM: 8:46am On Apr 06, 2016
chilet4cici:
Please my mtn just stopped working... No Network bar, please what do I do because this is my business line
08067873030

Hello sorry for the inconvenience, May i know the last time you used the sim, is it over 120days?
Re: MTN Customer Care Thread by rezzy: 9:07am On Apr 06, 2016
JideSM:


Hello sorry for the late response, yes it works prefectly on an android device. You wont be able to share the plan but you can tether it with other device,

We later realized it's day and night plan, so we didn't sub again but we sub better me. Can I share better me?
Re: MTN Customer Care Thread by JideSM: 10:03am On Apr 06, 2016
rezzy:


We later realized it's day and night plan, so we didn't sub again but we sub better me. Can I share better me?


NO please, you can share other plans apart from the night plan and Better me Bundle

1 Like

Re: MTN Customer Care Thread by abbeylli(m): 12:02pm On Apr 06, 2016
Hello please have been. trying. to connect to the internet it. is just giving me the E logo and not connecting dialed. *131*200# still the same my number
07038173268
please. since. yesterday. morning am. getting pissed. off
Re: MTN Customer Care Thread by Nobody: 1:12pm On Apr 06, 2016
Hello,

Please why am i not eligible for the MTN Unlimited Dialy Data Plan?

My number: 08145558523
Re: MTN Customer Care Thread by Toun2nl: 3:15pm On Apr 06, 2016
Hello tayo cc; are subscribers on BetaTalk eligible for bonus credit when recharging via VTU?
Re: MTN Customer Care Thread by Srallens(m): 4:05pm On Apr 06, 2016
JideSM:


Hello sorry for the inconvenience, did you receive an sms that you are eligible to use the bundle?
. Pls Jide, kindly help to deactivate the mtn daily Facebook subscription from the number: 07063814094. Thank you in advance
Re: MTN Customer Care Thread by Bunk3R: 5:22pm On Apr 06, 2016
Please i need help, my mtn modem isnt receiving sms messages anymore,
Re: MTN Customer Care Thread by Nobody: 8:03pm On Apr 06, 2016
Pls i cant browse with my line 07036363618 and i know it's not phone problem because i use another mtn in there and it works. Please help.
Re: MTN Customer Care Thread by Nobody: 6:50am On Apr 07, 2016
JideSM:


Hello sorry for the inconvenience, May i know the last time you used the sim, is it over 120days?
I used it 3 days ago
Re: MTN Customer Care Thread by anastaciam: 11:09am On Apr 07, 2016
Hello. On the 5th of this month, I subscribed for a data bundle for #500 around 11.15pm. The airtime was deducted, however I didn't received the bundle. Please kindly assist with this issue. Number: 08160288209
Re: MTN Customer Care Thread by Rajman45(m): 6:40am On Apr 08, 2016
I don't know what normally takes #40 from my account if there's money on my phone. pls help me to deactivate it...07034842213
Re: MTN Customer Care Thread by Nobody: 7:54am On Apr 08, 2016
JideSM:


Hello sorry for the inconvenience, May i know the last time you used the sim, is it over 120days?
Mr JideSM can you pls reply me on what is wrong with my line pls... It's my business line and it's been days now
Re: MTN Customer Care Thread by rotimiland(m): 10:27am On Apr 08, 2016
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Re: MTN Customer Care Thread by JideSM: 2:36pm On Apr 08, 2016
chilet4cici:

Mr JideSM can you pls reply me on what is wrong with my line pls... It's my business line and it's been days now

Please state the error message when you are using your line?

1 Like 1 Share

Re: MTN Customer Care Thread by JideSM: 2:47pm On Apr 08, 2016
Rajman45:
I don't know what normally takes #40 from my account if there's money on my phone. pls help me to deactivate it...07034842213

You are active on MTN music plus service.
Re: MTN Customer Care Thread by JideSM: 2:59pm On Apr 08, 2016
rotimiland:
Hello Mr JideSM, I have noticed a disturbing scenario in which I would top up my mobile with credit and still I will be hearing voice prompt that my account is low since yesterday and later I was hearing I cant make a call. Number - 08030622583, I checked my account balance it was in negative -199.80 I did tops up yet it still remained same figure . This morning I just tried to find out what is happening and realised though I did xtra time but of small amount. But the xtra time balance that mtn claimed I am owing is 19,000+ . Please help me correct this anomaly as I cant make any call and my tops up have been deducted since these problem started when I tried to recharge. I will appreciate quick action. God bless

I sincerely apologize for this.Checks shows that your line is active and not owing #19,000+ as claim above.
Please restart your device and provide feedback.
Re: MTN Customer Care Thread by Rajman45(m): 9:30pm On Apr 08, 2016
JideSM:

You are active on MTN music plus service.
pls deactivate me from it
Re: MTN Customer Care Thread by closearms(m): 12:13pm On Apr 09, 2016
Rajman45:
pls deactivate me from it

Afternoon Jide, pls kindly deactivate my line from MTNPlay. 08033323505
Re: MTN Customer Care Thread by Mattin(m): 12:28pm On Apr 09, 2016
JideSM:


You are active on MTN music plus service.

Pls, kindly help to deactivate the mtn daily Facebook subscription from the number: 08065901008. Thank you in advance
Re: MTN Customer Care Thread by Tee99(m): 3:49pm On Apr 09, 2016
Mtn deducted 45 naira from my airtime and the only explanation I was able to get from CC was that I sent 3 text messages to a foreign number. around the time the airtime was deducted I was on call with CC. checked my sent items just to be sure it wasnt done in error by me there was nothing like that, yet mtn was able to give me a partial of the foreign number. What's more funny is that I don't even know anyone in Cotonou. this is the number 00919873. please I need an explanation
Re: MTN Customer Care Thread by Chomsky1967(f): 4:54pm On Apr 09, 2016
JideSM:


Sincere apologies Chomsky, Please send your phone number to enable me assist.
Hello jide, so the date of my complaints made you ignore me abi? Even if it was 10 years ago I think I still deserve a resolution because I didn't steal that money. You should have gotten back to me on the issue. I've been loyal to this brand for God knows how long and this isn't fair or right for that matter. Mtn has robbed me of my hard earned #2000.
Re: MTN Customer Care Thread by Nobody: 8:37pm On Apr 09, 2016
JideSM:

Please state the error message when you are using your line?
It's showing no service it's been 6 days now
Re: MTN Customer Care Thread by Koninda(m): 1:54am On Apr 10, 2016
Hello Mr Jidesm. Pls help me unsubscribe to VINEYARD."powered by MTNN"
I tried cancelling it by sending STOP VY to 4501. But till date 100 is been deducted from my account monthly for renewal.
Am on 07030127333
Thanks sir
Re: MTN Customer Care Thread by hameeenata(f): 2:31pm On Apr 10, 2016
Hello jideSM, Pls kindly help me cancel all subscription on my phone cos my credit been deducted ... My no is 09033434323..thanks alot
Re: MTN Customer Care Thread by MsBella: 10:17pm On Apr 10, 2016
Hello JideSM,

150 naira has been deducted from my line 3 times between yesterday and today. I do not know what I have done to MTN to warrant this deliberate deduction. I have sent "NO" to 131 and I get a message that the service has been deactivated only to have it renewed again. What do I need to do?
Re: MTN Customer Care Thread by Nobody: 8:10am On Apr 11, 2016
MsBella:
Hello JideSM,

150 naira has been deducted from my line 3 times between yesterday and today. I do not know what I have done to MTN to warrant this deliberate deduction. I have sent "NO" to 131 and I get a message that the service has been deactivated only to have it renewed again. What do I need to do?

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