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MTN Customer Care Thread - Phones (255) - Nairaland

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Re: MTN Customer Care Thread by Jonny2wealth: 9:22am On Nov 11, 2020
I applied for jobs which I have missed several appointments after passing interviews. I just discovered that my mtn number is on DND which made me not to received their messages. Please how do I deactivate my line from DND?
Re: MTN Customer Care Thread by JikanBaura(m): 11:31am On Nov 14, 2020
JideSM:


Hi JikanBaura, please accept my apologies on the delayed response. The error message means that you have call divert on your line or could be a little network glitch. You can dial ##002#. Thank you.

Thanks this was very helpful.
Re: MTN Customer Care Thread by JideSM: 2:39am On Nov 15, 2020
JikanBaura:


Thanks this was very helpful.

You are welcome.
Re: MTN Customer Care Thread by JideSM: 2:42am On Nov 15, 2020
Jonny2wealth:
I applied for jobs which I have missed several appointments after passing interviews. I just discovered that my mtn number is on DND which made me not to received their messages. Please how do I deactivate my line from DND?

Hi Jonny2wealth, text ALLOW to 2442 to deactivate the DND on your line.
Re: MTN Customer Care Thread by Donazums: 5:54pm On Nov 18, 2020
Please does MTN have cug Sims for two person slike spouse and wife
Re: MTN Customer Care Thread by JideSM: 8:53am On Nov 20, 2020
Donazums:
Please does MTN have cug Sims for two person slike spouse and wife

Hi Donazums, thank you for reaching out. See details required to procure CUG lines below:
You must have a registered company name under CAC
Have staffs from 10 and above,
Validate the number of airtime limit to be sent on each of the lines.
Visit the MTN store to make a request.
Thank you.
Re: MTN Customer Care Thread by ELDINO: 3:51pm On Nov 20, 2020
Hello,
I notice that for some time now, each time am about exhausting my MTN data, let's say I have about 19 or 20 MB left, it stops broadcasting.
And to keep browsing I have to subscribe again,when I still have some little data left. Please how do I go about this, cos I want to exhaust everything first before making new sub.
Thank you.

2 Likes

Re: MTN Customer Care Thread by bragamycin: 8:19pm On Nov 27, 2020
JideSM:


Hi Donazums, thank you for reaching out. See details required to procure CUG lines below:
You must have a registered company name under CAC
Have staffs from 10 and above,
Validate the number of airtime limit to be sent on each of the lines.
Visit the MTN store to make a request.
Thank you.

I have company of just 4 staffs, am I qualify to get a CUG? And what is the monthly cost
Re: MTN Customer Care Thread by EASYLIFE4US: 3:05pm On Nov 30, 2020
Recharging through GTB *737# is not working...Recharging through the gtb app is not working too...
Re: MTN Customer Care Thread by edoairways: 10:04pm On Nov 30, 2020
JideSM I learnt MTN have different bands for different cities and towns,is this true?
Re: MTN Customer Care Thread by JideSM: 11:00am On Dec 04, 2020
edoairways:
JideSM I learnt MTN have different bands for different cities and towns,is this true?

Hi edoairways, there is 4G network band 7 and 20 available on MTN. Your device should have either of it and you will be able to enjoy 4G network any where in Nigeria.
Re: MTN Customer Care Thread by JideSM: 11:03am On Dec 04, 2020
EASYLIFE4US:
Recharging through GTB *737# is not working...Recharging through the gtb app is not working too...

Hi EASYLIFE4US, my apologies on the delayed response. Kindly confirm if issue persist with recharging through *737# or from the GT mobile app for further assistance.
Re: MTN Customer Care Thread by JideSM: 11:06am On Dec 04, 2020
bragamycin:


I have company of just 4 staffs, am I qualify to get a CUG? And what is the monthly cost

Hello bragamycin, thank you for reaching out and apologies for the delayed response. The minimum requirement is 10 staffs and the cost is dependent on the amount you can place on each line as credit limit.
Re: MTN Customer Care Thread by JideSM: 11:07am On Dec 04, 2020
ELDINO:
Hello,
I notice that for some time now, each time am about exhausting my MTN data, let's say I have about 19 or 20 MB left, it stops broadcasting.
And to keep browsing I have to subscribe again,when I still have some little data left. Please how do I go about this, cos I want to exhaust everything first before making new sub.
Thank you.

Hi ELDINO, I apologize for the inconvenience. Kindly forward the affected phone number through email message for checks. Also state the last time this happened.
Re: MTN Customer Care Thread by edoairways: 12:09pm On Dec 04, 2020
JideSM:


Hi edoairways, there is 4G network band 7 and 20 available on MTN. Your device should have either of it and you will be able to enjoy 4G network any where in Nigeria.
My device has both, would the browsing speed be faster in locations with both bands?
Re: MTN Customer Care Thread by Buchika: 7:36am On Dec 12, 2020
JideSM:


Hi ELDINO, I apologize for the inconvenience. Kindly forward the affected phone number through email message for checks. Also state the last time this happened.
Hello Jide, my number 08033535157 which was on roaming and working good recently lost network. Please can you check to know what went wrong.
Re: MTN Customer Care Thread by Nobody: 1:47pm On Dec 21, 2020
JideSM whenever I sub for WhatsApp bundle, when it's 12 am it stops loading WhatsApp chats, till morning. What can be the problem?
Re: MTN Customer Care Thread by bcube1010: 8:17pm On Dec 25, 2020
Hi.

Compliment of the season.

My phone was stolen yesterday.

Could you kindly block my mtn sim, "08065271592" for me.

Thank you
Re: MTN Customer Care Thread by Diseye29(m): 6:26am On Dec 27, 2020
My galaxy tab 3 has network problem = when am using it to browse say 20m time ,the network will just Go , I will have to reset the phone again for the network to come back. I don't know weather is from the network provider or the phone itself . Please help! !!!!!!!!!
Re: MTN Customer Care Thread by olusamuel01: 12:06am On Jan 15, 2021
Hello, please the data on my mifi drains so fast, could you please help?
Re: MTN Customer Care Thread by coatofwealth(m): 9:49pm On Jan 15, 2021
Good evening,
Please, can someone help me with MTN welcome back sim affidavit form.
I'm urgently in need of it for sim registration
Thanks
Re: MTN Customer Care Thread by Earlystar698(m): 3:38pm On Jan 16, 2021
please,how do I retrieve my sim card
Re: MTN Customer Care Thread by shedy03(m): 4:43pm On Jan 16, 2021
The attachment shows 1G extrabyte received on my line, and attempt to subscribe for Facebook daily data. This thing keeps reccuring, and I don't subscribe for the Facebook daily.
Kindly cancel all kinds of borrowings on my line 08032644264, and I will offset this last debt.
My number is 08032644264.
Thank you.
Re: MTN Customer Care Thread by coatofwealth(m): 5:09pm On Jan 16, 2021
coatofwealth:
Good evening,
Please, can someone help me with MTN welcome back sim affidavit form.
I'm urgently in need of it for sim registration
Thanks
Someone should please give response to my inquiry. THANKS
Re: MTN Customer Care Thread by damilonya(m): 9:39pm On Jan 19, 2021
Good evening everyone! Please, is it possible to link a sim that was registered in the owner's data to my NIN? Thanks!
Re: MTN Customer Care Thread by edoairways: 9:44pm On Jan 19, 2021
damilonya:
Good evening everyone! Please, is it possible to link a sim that was registered in the owner's data to my NIN? Thanks!
No. Should a crime be linked to that SIM, you will be arrested
Re: MTN Customer Care Thread by damilonya(m): 8:53pm On Jan 23, 2021
edoairways:

No. Should a crime be linked to that SIM, you will be arrested

The owner of the sim is spouse. Just want to know if it can be linked successfully.
Re: MTN Customer Care Thread by edoairways: 9:37pm On Jan 23, 2021
damilonya:


The owner of the sim is spouse. Just want to know if it can be linked successfully.
No it can't
Re: MTN Customer Care Thread by manufos(m): 3:15am On Feb 09, 2021
Which MTN shop is registering NIN in Lagos?
Re: MTN Customer Care Thread by Achor1111(m): 9:18pm On Feb 09, 2021
Has mtn started nationwide NIN enrollment?
Re: MTN Customer Care Thread by patriks005(m): 7:59pm On Mar 21, 2021
dammy238:
pls help i cannot browse with my airtime

I recieved a notification that you sent me an email. I am on freebasics right now, my data has expired! What's the email about?
Re: MTN Customer Care Thread by peteregwu(m): 7:45am On Mar 27, 2021
JideSm!

I have an issue with a glo line that I ported to airtel because of slow Internet problem and now the same airtel is messing around. I realise thag mtn I realise that mtn in my area is faster than all the networks. Pls is there any way I can port the same line to mtn? If it is possible, direct me on what to do. I need to port to mtn. Thanks!

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