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MTN Customer Care Thread - Phones (51) - Nairaland

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Re: MTN Customer Care Thread by y2kola(m): 5:32pm On Nov 03, 2013
@JIDESM, @all. my BBM on android is not working on my MTN after downloading. The error message is No Connection Found. Your connection to the wireless network is turned off. I turned my wifi on but still not working. Kindly assist

1 Like

Re: MTN Customer Care Thread by JideSM: 8:35pm On Nov 03, 2013
Bo$$_player:
Pls,how can I opt out of BBC subscription and subscribe for Q10 package,cos my BBC subscription is still on and not working wiv my Q10....pls help[color=#006600][/color]

Kindly text EXPIRE to 21600 to deactivate the BBC plan. Please see BB10 plans below

[img]http:///a/img266/8583/ao95.png[/img]
Re: MTN Customer Care Thread by JideSM: 8:44pm On Nov 03, 2013
Gentle Naaz: mine is simple n straight problem dat demands easy n simple solution.
here it goes, hw do one migrates to difrnt mtn plans. especial d plan dat allows 10mb per week at #100 recharge

MTN SmoothTalk and TruTalk both offer 10MB weekly on N100 recharge or more. Kindly text 401 to 131 for MTN SmoothTalk or text 400 to 131
for MTN TruTalk.
Re: MTN Customer Care Thread by JideSM: 8:50pm On Nov 03, 2013
icankel: Please how can I migrate to MTN family and friends cos av been sending *407# but is not accepting even wen I have upto #100 on my phone

Sorry for the inconvenience. Migration to Family&Friends is no longer available, kindly migrate to SmoothTalk or TruTalk.
For MTN SmoothTalk, please text 401 to 131 and for MTN TruTalk, please text 400 to 131.
Re: MTN Customer Care Thread by swimcash(m): 8:58pm On Nov 03, 2013
MTN is a big fraud, they just sent a message while in church dis morning that they have deducted N50 for my account for callertune. WTF. I don't even know how to do the stupid callertune. Which grown up man uses a callertune? And this is not the 1st time its happening my brohers experienced the samething some while back. MTN IS A STUPID BIG FRAUD
Re: MTN Customer Care Thread by biomedixexcel(m): 9:05pm On Nov 03, 2013
Why are you ignoring this now?
Seems my case no get solution!

3rd time of sending this.

Well done JideSM

Pls I will like you to work on my this number that
doesn't display start of call notification on MTN zone
08061187858
Re: MTN Customer Care Thread by phiszo(m): 12:05am On Nov 04, 2013
Please whatz the data cap for mtn bbc and bis monthly plan. Why is youtube streaming not working with bbc?
Re: MTN Customer Care Thread by tanichris(m): 3:00pm On Nov 04, 2013
JideSM: @tanichris sorry for the inconvenience. CNN NEWS service has been deactivated on your line
Na one, one ona dey deactivate?
Which wun be Business News again la? Ma N60.
*sobs*
After dis one na, mtn jokes go collect ma credit.
Pls do something ASAP. Before i...

1 Like 1 Share

Re: MTN Customer Care Thread by Nobody: 3:17pm On Nov 04, 2013
Dearest Sir,

Pls kindly help me to unblock my Sibliling's MTN No. The Sim was mistakenly blocked while handling with Phones. The Number is. 0813 076 6363.

Thanks a lot.
Re: MTN Customer Care Thread by LeSaint(m): 7:24pm On Nov 04, 2013
I am having a disturbing experience with my data sub on MTN. I am a post-paid customer and I got the 3gig night sub on, with over 2gig left.

I settled my Oct bill 2 days ago, and all of a sudden, I am already over N2,700 in debit for Nov. I couldnt have made N2,700 calls in 2 days! So, I suspect I am being charged for data So how does it work when one has active night time sub, and some mobile apps on the phone activate and use data in the daytime? Or, even I forgot am on night and browse in the daytime - I think I might have done that yesterday. But N2000 plus?!!

Please answer this - it's very important for me. Why should data usage occur outide the sub (night) hour? And if it does why no warning
Re: MTN Customer Care Thread by passion007: 8:41pm On Nov 04, 2013
I recently subscribed for the 5G plan. But I've been experiencing dropped data signals, too often that it's frustrating.
Please look into the matter.
Thanks.
Re: MTN Customer Care Thread by LeSaint(m): 11:06pm On Nov 04, 2013
passion007: I recently subscribed for the 5G plan. But I've been experiencing dropped data signals, too often that it's frustrating.
Please look into the matter.
08064645204.
Thanks.

very frustrating indeed. halfway thru a download it will just disappear - HABITUALLY for about a week now. Then you'd go for a cup of coffee hoping by the time u're back the data will be up again. 3G sinal is 5 bars, 99% strength!!!
Re: MTN Customer Care Thread by OmokayZ(m): 2:32am On Nov 05, 2013
Morning my Name is Kayode Banjo, with phone number 08168054432.
Please i started using the MTN USSD FACEBOOK without internet plan which was free,but lately i stopped using it.but i still get daily deduction of 5 naira daily.
Pls how can i stop this plan permanently.
Re: MTN Customer Care Thread by JideSM: 1:27pm On Nov 06, 2013
@tanichris Kindly text NO SDM to 4900

1 Like

Re: MTN Customer Care Thread by JideSM: 1:29pm On Nov 06, 2013
LeSaint: I am having a disturbing experience with my data sub on MTN. I am a post-paid customer and I got the 3gig night sub on, with over 2gig left.

I settled my Oct bill 2 days ago, and all of a sudden, I am already over N2,700 in debit for Nov. I couldnt have made N2,700 calls in 2 days! So, I suspect I am being charged for data So how does it work when one has active night time sub, and some mobile apps on the phone activate and use data in the daytime? Or, even I forgot am on night and browse in the daytime - I think I might have done that yesterday. But N2000 plus?!!

Please answer this - it's very important for me. Why should data usage occur outide the sub (night) hour? And if it does why no warning

Kindly send me your phone number via private message
Re: MTN Customer Care Thread by Idrismusty97(m): 1:33pm On Nov 06, 2013
Jidesim.can you explained the siliverbird promo sponsor by MTN.I want to know how they will contact a winner and what are the prizes.Thanks
Re: MTN Customer Care Thread by JideSM: 2:14pm On Nov 06, 2013
@swim cash sorry for the inconvenience, kindly send me your phone number via PM
Re: MTN Customer Care Thread by xpens(m): 5:36pm On Nov 06, 2013
i don't knw if dis is a new trick from MTN,they just deducted #50 from my account for mtn magic voice which i never subscribed for and am very angry abt it....pls Help me unsubscribe it @Jideism..dis is my no 08035056609..ThANKZ in anticipation
Re: MTN Customer Care Thread by Gosj01(m): 5:55pm On Nov 06, 2013
Thanks JIDESM, i can now use my line very well now.
Re: MTN Customer Care Thread by clintonnnaeto: 8:21am On Nov 07, 2013
#50 has just been deducted for some ring back shit on my fone,hw can I opt out from it.
Re: MTN Customer Care Thread by Charles545: 8:45am On Nov 07, 2013
please whose number is my best friends, because whenever I recharge 200 mtn I received bonus 2 expire midnight. how do I go about it
Re: MTN Customer Care Thread by JideSM: 1:18pm On Nov 07, 2013
@clintonnnaeto kindly text CANCEL to 4100 to unsubscribe from callertunez
Re: MTN Customer Care Thread by JideSM: 1:30pm On Nov 07, 2013
Charles545: please whose number is my best friends, because whenever I recharge 200 mtn I received bonus 2 expire midnight. how do I go about it

BFF bonus has been stopped for now and will not be available for use. Sorry for the inconvenience
Re: MTN Customer Care Thread by morakone(m): 3:05pm On Nov 07, 2013
JideSM:

Please send me your phone number through private message

they actually came to my place Thanx for d response nd Hope it will be resolved completely

many Thanx
Re: MTN Customer Care Thread by morakone(m): 8:22pm On Nov 07, 2013
JideSM:

Please send me your phone number through private message
Re: MTN Customer Care Thread by YEBOKO(m): 8:21am On Nov 08, 2013
Please help me,am on MTN zone but for d past three to four weeks now have not been seeing any notification again both d one moving on d screen,d one dat pop up when dialing a number or any sort of notification indicating my tarrif.My number is 07035449850 note please it was working perfectly before .
Re: MTN Customer Care Thread by wheesin(m): 9:54am On Nov 08, 2013
Is mtn bis now working for android phones cos your cc rep just said it was working when i called
Re: MTN Customer Care Thread by toniotonero(m): 10:05am On Nov 08, 2013
oga JIDE is MTN BIS nw working on ANDROID ASAP plzzzzzz??
Re: MTN Customer Care Thread by Idrismusty97(m): 10:21am On Nov 08, 2013
toniotonero: oga JIDE is MTN BIS nw working on ANDROID ASAP plzzzzzz??
Hahahaha.Na mtn you dey ask that question. smiley
Re: MTN Customer Care Thread by JideSM: 3:48pm On Nov 08, 2013
@wheesin BIS is only available for BlackBerry devices and not working for android devices, however, BBM is available for android and will work on MTN data plans below

[img]http:///a/img198/2941/o0sv.png[/img]

2 Likes

Re: MTN Customer Care Thread by loosecannon: 5:56am On Nov 09, 2013
One thing we subscribers fail to understand is service providers don't activate services on peoples line for fun, services are activated as a result of direct or indirect request(s) from the customer's line.
@ times services are activated as a result of migration to tariff plans or bundle purchase. In cases like this it is clearly spelt out in the terms and conditions which most of us (yes I'm also guilty) fail to read.
And @ other times services are activated by error,false information, or due to ignorance.

1 Like

Re: MTN Customer Care Thread by Mcbussy(m): 7:26am On Nov 09, 2013
toniotonero: oga JIDE is MTN BIS nw working on ANDROID ASAP plzzzzzz??


Guy,dis is even better.....MTN now works wif droid vpn free of charge.as in,no need to subscribe for any BIS or BBC and there's nothing JideSM and his colleagues can do about it.I'm blazing it right now...hehehehe grin

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