diamondheart138:
Good goodday everyone, I am so happy to reply to this post because the person who posted dis story who goes by the name Esther Akpan kowema who is a DSA of access bank has just cooked up a fictitious story just to backup her mischievous acts. I will start by highlighting all d mischievous acts she did before she was sanctioned and dismissed. Esther who calls herself national best opens account for fictitious customers. I remember a time wen we were given targets to open a particular sum of account (100 to be precise) wen esther broght her account and dey were opened. Few weeks later our supervisor Mr wale asked us to call our various customer to fund dere account cos d bank was complaining of too many zero balance account opened by people like Esther, so Mr wale took upon himself to assist call does customer while we do oda tinz. Only for him to dail d first 3 number and as he dailled d 4th person Esther who calls herself national best number popped up To our greatest suprise...Esther was given d privilege to workout from wherev eva suits her and she comes to work only2 times a week. Dat was still not enof for her. Wen d project ended indecember. We were deployed in januaryto assist a new team for the main time dat ourappraisal

rightthing276:
First of all, I want to start by saying I created this Account, just to remain annonymous for now.

My story

In May 2014, Access Bank started A Project called Project ART. The ART means Account Reactivation Team.

Access Bank recruited DSAs (Via various Out sourcing firms)from All over Nigeria with the job function of Reactivating and opening New Accounts. They made all sorts of promises to us which I would highlight below

The Bank said, We would be paid a basic salary of 40,000Naira. Every other extra earnings would come from incentives. The incentive structure was thus, if you open or reactivate an account and the customer takes an ATM card, you get 100 naira, if a customer subscribes for Mobile Banking, another 100 naira, if they subscribe for internet banking, Another 100 naira. Meaning, a DSA can make as much as 300 naira per account. So if I'm able to sign on like 1000 accounts in a month, I can make as much as 200,000 after gathering and counting my 100 Naira. This was really a good deal

The bank set the monthly target at 200 accounts and said, if you can achieve above 200 accounts, that's an A* (A star) grade for the month, if by 6 months, you get an A* in your appraisal, you will get an ipad and a recommendation letter for being outstanding and if by the end of one year, you get an A*

In your annual appraisal, you will be sent to Access bank training school and converted to a full staff of Access bank.
The MD of Access Bank himself, Herbert Wigwe, came out himself and addressed DSAs, highlighting and affirming all these promises, So we were to be sure that it wasn't another recruitment scam.

Hearing all these good news from the horse's mouth was really a spur and so there and then, a lot of us made up our minds to succeed.

So we started work and a lot of people hit and surpassed the targets, you should have seen the way my colleagues worked hard, opening accounts; I mean ALL kinds: Salary , students, regulars, co-operates etc. Some people even travelled outside Lagos to open accounts and get deals. It was that serious.

NB: The DSAs where placed under the supervision of full staff, each team had 10 DSAs and 3 proffessional staff. The structure was, The DSAs would source for the accounts and tag it to the MIS codes of the full staff, meaning, if I work, it would count for some one else in the bank, so basicaly, the full staff would just sit down and be pressing computer, inside AC,while the DSAs would do the Hustling.

Two months into the job, Access bank reduced the basic salary from 40 to 35,000 naira, giving reasons that it was a deduction for health insurance and till today, we did not sign any papers to that effect. Lots of people couldn't take it and so they resigned, infact, that was when the project started loosing core materials(human Assets).

Some people held on, for the hope ahead. By the 3rd month, lots of people were on A*, they met and surpassed the Target. So Access bank maybe did profit and loss and increased the target to 400 accounts a month.

This was the point where I feared my colleagues. There was this girl, Goodness from VI team, that girl is good! There were others like Otaigbe same VI team, there was Lara, Ikeja team, Mayowa too and there was this other born-again girl like that. I call this one Principality mehn! Her name Esther from Apapa team. I think by the end of the project, she was the over all best, I mean National best. I heard her grade was around 150%. That's like an A superstar. She was a game changer and I admired her secretly.

Meanwhile, the first set of incentives came in the 3rd month which was july, the second set came in September so you can imagine people feeding off on 35k for like two months. By the time the incentive started coming in, it was nothing to write home about: people were getting as low as 3000, 6000, 1500. Someone even got 100 naira as I heard. Customers where not funding the accounts immediately, others didn't want ATM cards.

By October, the 3rd set of incentive was suppose to be out and paid, that was were we got the bulkest of incentives since the beginning of the Project. At least, I saw mine was arround 31k but guess what? It has not been paid even as we speak! Since October 2014.

To cut a long story short, by December, Access bank called off the project. I guess the DSAs had fufilled the mission before the set time. So DSAs were put on hold till the verdict was announced on who and who would go to training school. By this time, a lot of people had left, some other waited but the bank wasn't communicating anything to the DSA and so others left too as they lost hope.

Most of these people who left were the real materials while most of those who remained were junks. When a DSA leaves, his work is divided amongst his other colleagues, meaning, if we are 10 and 5 leave, all there accounts would be shared to the thus boosting the grades of some of those junk heads who remained. So most of those left overs would then be having grades like D to C and before you know it A, even when they didn't really work for it. Just a few did work for it Like Principality, Goodness, Otaigbe, Kunle, Lara, Rotibi as I can remeber.

By March this year, the verdict was taken. The full staff had been graded and paid bonuses based on the works of the DSAs, and so the DSAs were expectant. Training school was sure for some even though the Ipad had not yet come and it was past six months.

Guess what the bank did, they reposted the DSAs left to a new team to continue as DSAs- no promotion, no training school, just imagine! No salary upgrade, same 35,000 niara, infact no communication on incentives too.

This is very painful and I'm using this medium to say "Dear Herbert Wigwe, dear Toba Olusola, dear Victor Otuokwu, this is not what you promised us". We feel used and dumped, you told us yourselves that we would be staffed and if you cannot fuffil your obligation to your first customer(your Staff), then I doubt if your second customers should take you seriously. This is an intergrity issue as well.

Some of my colleagues were sacked for stealing and suppressing cash, Access bank has stolen and suppressed over 8 months of our lives and I tag it an intergrity issue as well.

Yesterday, we heard that finally, the Ipad for the exceptional DSAs was ready and guess what, The bank has been disbursing them to those junk heads and has refused to give to those who stayed till the end of the project and also qualified for the Ipads before leaving, saying that provision was not made for those who left. This is so wrong, it is their hard work, Access bank was suppose to give them in October but didn't, why won't you give them the reward of their labour now? Its just like saying you won't pay someone who left your job an outstanding 3 months salary because they left

Dear Herbert, Dear Bolaji, this is another intergrity issue.

Please MODS, move this to the right Spot until appropraite decisions are taken.

Disclaimer: to all those whose names were mentioned, you never can tell, I may have just helped you communicate all you have been unable to say, I may have just helped you get your due reward so don't get angry but be hopeful for a blessing.

Pavore9:


The DSA seen as liability are the foot soldiers bringing in the accounts!

diamondheart138:
Good goodday everyone, I am so happy to reply to this post because the person who posted dis story who goes by the name Esther Akpan kowema who is a DSA of access bank has just cooked up a fictitious story just to backup her mischievous acts. I will start by highlighting all d mischievous acts she did before she was sanctioned and dismissed. Esther who calls herself national best opens account for fictitious customers. I remember a time wen we were given targets to open a particular sum of account (100 to be precise) wen esther broght her account and dey were opened. Few weeks later our supervisor Mr wale asked us to call our various customer to fund dere account cos d bank was complaining of too many zero balance account opened by people like Esther, so Mr wale took upon himself to assist call does customer while we do oda tinz. Only for him to dail d first 3 number and as he dailled d 4th person Esther who calls herself national best number popped up To our greatest suprise...Esther was given d privilege to workout from whereva suits her and she comes to work only2 times a week. Dat was still not enof for her. Wen d project ended indecember. We were deployed in january to assist a new team for the main time dat our appraisal Wud be done. Dis faithful week Esther refused to come to work for a whole complete week which got d new supervisor pissed who den sent a mail dat he cud nt work with her after several warnings which sha promised Wud neva happen again. She kept on with d truancy which den warranted d new supervisor send a mail dat he cud not work with her. Days later management replied and ordered she was deleted and withdrawn from all application and phones. Which automatically meant she has been bounced from the organisation. We were all aware dat d bank was yet to conclude appraisal for the proffessional staffs which was why dere was delay in our appraisal. But to our greatest suprise we dat Esther called junk in her previous post who were patient enof got our ipads worth 130k 2day..I know u Wud be regretting u posted it cos I know u Wud be aving d had I known tot in ur head...Patience is really a virtue... i will keep d rest of ur mischieves till wen u reply dis post. But I will keep it at dis till i hear from you again... I will let u know wen we r finally sent to training school...

mikolo80:
Ignorance is bliss
look for first bank(shareholders prospectus) especially but any publically quoted company's will do
study shareholder structure

if you don't realise how insignificant the dsa contribution is snap the page and post it here let me explain.it shouldn't be like that but that's the way it is.I have Hawked insurance so I get idea as e de go trust me they don't count much

Boss13:
I do not believe this story. I know Access Bank, the Bank can give you outrageous targets, but they keep their promises if you meet the target. I just think this is a spill off from the UBA anonymous disgruntled staff and I expect to read more.

I will also like to know the educational qualification of these DSAs, because Access Bank will not employ University Graduates (2:1) under 24 years as DSAs and I guess the reason why the conversion is yet to take place is because these graduates do not fall within the recruitment policy.

simplynola:
Why did you mention the names of others while you chose to remain anonymous? Your report is bias and unfair. In as much as you want to pass across your grievance, you should learn to protect and respect the privacy of others.

freshvine:


I guess you are this Esther Akpan. God will hear your cry

diamondheart138:
Good goodday everyone, I am so happy to reply to this post because the person who posted dis story who goes by the name Esther Akpan kowema who is a DSA of access bank has just cooked up a fictitious story just to backup her mischievous acts. I will start by highlighting all d mischievous acts she did before she was sanctioned and dismissed. Esther who calls herself national best opens account for fictitious customers. I remember a time wen we were given targets to open a particular sum of account (100 to be precise) wen esther broght her account and dey were opened. Few weeks later our supervisor Mr wale asked us to call our various customer to fund dere account cos d bank was complaining of too many zero balance account opened by people like Esther, so Mr wale took upon himself to assist call does customer while we do oda tinz. Only for him to dail d first 3 number and as he dailled d 4th person Esther who calls herself national best number popped up To our greatest suprise...Esther was given d privilege to workout from wherev eva suits her and she comes to work only2 times a week. Dat was still not enof for her. Wen d project ended indecember. We were deployed in januaryto assist a new team for the main time dat ourappraisal

DESAN:
The patience dog eats the fatest bone.Esther its pity u had to loose everything cos of pride and disrespect to ur superior. Y r u now looking for who to blame.The Bank has began to fulfill its promises,ipads and phones have been given to some DSAs while some are yet to collect their's and i know that all promises made to us by HERBERT WIGWE will be fulfill. i am also DSA and i no very soon we will be asked to go to training school.

rigarmortis:



exportation of raw materials, kolanuts, charcoal, gall bladder, etc, any one of them in season.

I have a regular 8 to 4 job, that's my side job but sometimes you can make 3 times your salary from a single deal.

the thing is that I am in Abuja now, and have to transport these things to laahos with virtually no free time, too many middlemen who will like to be paid handsomely just to transport or do little things I would have done myself if I was in lasgidi.

look iinto the biz, its quite good, if you can get ready buyers, anyways that's my major side biz, I am looking to branch out to more to other kinds, multiply your sources of income, you know, but your I idea is not my kinda line, even when I was in school.

diamondheart138:
Esther Akpan you core job description was to reactivate account.... How many reactivation dis u do excluding the ones u went to PACK at d branch?
You said u surpass ur target? Is dat true? U opened accounts dat had addresses lik No. 10 ant slap lion street amukoko oshodi lagos...Is dat true or not? Even d few u manage to to open were neva funded and was of no use to the bank...still yet uwere paid incentives from oda people's account dat were funded. Or can utell me one customers dau opened acct for dat was funded still yet uwere paid salary...And u still can come out and yarn trash abi? Dats d face of d ungrateful Esther Akpan

Pavore9:


Ok, Let us focus on the fact, basing on OP's text, they were promised incentives which the bank has not redeemed.

bankyblue:
@rightthing276

I feel ur pain,, why? because I ve been there too.
Thank God some of u left on ur own accord and not been sacked over the phone. 2nd Jan 2013 they just called from lagos that we should hand over our ID card to the branch manager.....and that was all. After putting all our effort in it. I can remember that guy Toba olusole with one igbo boy who was heading the southeast zone very unreliable set of people.

at this stage I just ve to say a big thank u to my boss then who felt our pain and went out of his way to help us one way or the other. Mr Muyiwa Agbalaja. May u continue to meet favour. Amen.

After leaving access bank, I entered into the worse bank ever in this world. Stanbic ibtc which is a story for another day.

bablononi:
Banks banks banks.i rada start doing ajo self.atleast u will see the woman passing everyday,TRANSPARENCY

rightthing276:

SMH, I keep quoting all of you one by one just so you cannot modify ur posts again, I'm equally taking screen grabs for evidence just incase google looses their records. Keep prooving me right, I'm just so sorry for all of you who claim to be patient DSAs that waited. For ur records, I'm not missing A thing, My business is yeilding good returns, thanks to the contacts I made..

If this post can induce A letter from Herbert Wigwe's pocket for you guys to go to training school,But only the Most deserving will go cus not all of you worked. I even recall how some of you remnants would mock the hard working ones then that they were wasting their time doing hard work, you people use to gossip Esther then that she was killing her self for nothing because the bank will use and dump her and all those who worked hard. Meanwhile I will be happy if the real hardworking ones would end up in training school because we hustled together. Miss Esther , I know you have been following up on this thread, you too will get your dues, keep holding on as you always have. You are strong!!!

omoiseselagba:
it depends on d level of d employment and your qualification.if bsc and it is nt a contract stuff i will advice u go for it or see it through.but if na ND HND thing.omo na slavery.been der.

DESAN:
SMH my ass if ur business is yielding as u claimed (1) u shld av linked ur best friend strong esther dats if u r nt truly esther as u claim (2) u won't be here talking thrash. To say esther lives far frm a office will be unfair to those that lives in places like agbara, oko oba and berger. Its all shows dat u r lying

DESAN:
The patience dog eats the fatest bone.Esther its pity u had to loose everything cos of pride and disrespect to ur superior. Y r u now looking for who to blame.The Bank has began to fulfill its promises,ipads and phones have been given to some DSAs while some are yet to collect their's and i know that all promises made to us by HERBERT WIGWE will be fulfill. i am also DSA and i no very soon we will be asked to go to training school.