franzis:
You dey complain , I have been paying 10-15k only for them to bring over 100k as last month bill

specter:
It's your right to contest your electricity bills pursuant to the provisions of NERC Act 2005. Cc: NERC FORUM at ikeja, IKDC hq ikeja, NERC Abuja and the Consumer protection council.
If unsatisfied, sue them for breach of their contractual obligations after 90days.
Add NERC, CPC as defendants to the suit.

They will avoid your house like shit. We keep suffering and smiling because we don't know our rights, or we know but are too lookworm or lackadaisical to act.
Hence the suffering and smiling cycle continues.

specter:
It's your right to contest your electricity bills pursuant to the provisions of NERC Act 2005. Cc: NERC FORUM at ikeja, IKDC hq ikeja, NERC Abuja and the Consumer protection council.
If unsatisfied, sue them for breach of their contractual obligations after 90days.
Add NERC, CPC as defendants to the suit.

They will avoid your house like shit. We keep suffering and smiling because we don't know our rights, or we know but are too lookworm or lackadaisical to act.
Hence the suffering and smiling cycle continues.

DripDrop:

shut up you fool

CosmeticChemist:
You Nigerians don't like to pay your dues.. If you don't have constant power supply, you complain. You have now, it's too expensive you say... 12k in a month for stable power supply or even 6 hrs in a day is embarrassingly cheap. You might need to check cost of gas or coal, coupled with transmission problems and theft along the lines before you come here to complain about bills

frenzyduchess:
This phcn wahala is somehow sha,no light yet exhorbitant bills

DripDrop:
What part of Lagos?
If around Anthony, go to the office at Salami close to Suya Spot and ask to see Mr Yakubu.

Jagabanmonerry:
That is my biggest surprise. Disconnect you n still bring bills on monthly basic... Please, do you think dat the formal written can stop the billing after disconnection because this PHCN guys are crazies.

yettymuse:
see enh, they tried this shit with me and I told them to bleeping cut the light, pack the wire and go!
Dude was shocked for seconds, he has never heard such. I don tire, they actually did. I was running my Gen and enjoying my little luxury until they came one day and ask for settlement so they could fix it back. Nonsense!

hAlexandro:
I know the feeling but for a month I didn't reconnect my light ooo but asap an engineer I improvised from my neighbor sha

LivingBetter:
National Electricity Regulation Commission has said that ANY electricity distribution company CANNOT disconnect any customer that has not be given Prepaid meter. Check NERC website for confirmation; use that to confront any agent that wants to disconnect you. You can thank me later. Information is power!

gidig:
You have to resolve this quickly before it becomes a major problem with them. What probably happened is that the turn your bill into a commercial one in order to get more money from you. A residential bill is usually not that high. You need to write an official letter to your disco office. If it is Eko Distribution, address a letter to the customer care and have it delivered there. Then, report to the Nieggrain electricity distribution company 1 Odunlami Street, Lagos. They will also get copies of letters if the disco does not attend to the matter after 15 working days.
it is tedious process bt follow through with it and don't fall into their debt trap. They will try to tell you be paying something off the bill ut the whole bill is still on you. They usually give the marketers target and in order to meet their target, they give arbitrary bill estimates to people. That is why they have been foot-dragging about giving everyone pre-paid meters.

moniker234:


Hi,

Whatsapp me on 0803 441 4456 I've got a workable solution for you.

specter:
It's your right to contest your electricity bills pursuant to the provisions of NERC Act 2005. Cc: NERC FORUM at ikeja, IKDC hq ikeja, NERC Abuja and the Consumer protection council.
If unsatisfied, sue them for breach of their contractual obligations after 90days.
Add NERC, CPC as defendants to the suit.

They will avoid your house like shit. We keep suffering and smiling because we don't know our rights, or we know but are too lookworm or lackadaisical to act.
Hence the suffering and smiling cycle continues.

frenzyduchess:
Bad guy, that's corruption

sisisioge:



Thanks a ton. Biko how do I make this report? Do I just copy them in the letter I send to PHCN? Do they have a website? What area is their address in? Thanks, want a little more info before I turn to Google ni. Thanks.

omogidi234:


@ Op, please invite them to disconnect and stop billing! That's is the only way out.

This is how to contest the bill, write a well articulated letter to the MD and contest the bill.

If after two months, no action, write a letter to NERC covering your area and attach acknowledged copy of the earlier letters, 4 copies.

If that doesn't work too, the last option is court.

gidig:


If you are under Eko Electricity Distribution company, address your complaints with a copy of your recent paid bill to the customer complaint unit. When you are done with your complaint, they should normally come to investigate that you are not properly billed but they will not come.
They are just using most people in Lagos to raise money. And they know it but most people don't follow through the process of complaining. After 15 working days, you can use the same letter you had written to the discos and this time address it to 'NIGERIAN ELECTRICITY REGULATORY COMMISSION. THE CHAIRMAN, EKO FORUM. 16, ODUNLAMI STREET, LAGOS. The street is the one in front on the popular bookshop house on Lagos Island. The NERC office is on that street directly opposite the Total Filling stations. They will request three copies of the letter, three copies of the bill as well. From then, they now invite the consumer and the discos to a meeting. I can guess that the increase does not have the backing of the NERC as it is just extortion but most people dont report. Only commercial customers are supposed to be billed in estimates not residence, but they do it all over Lagos because people dont even know the channels for formal complaints.

sisisioge:
Hello house, please I need some serious help here. PHCN has been the only issue I've got with the apartment I share. It is actually a converted mini-flat com two-bedroom. A GF and I decided to demarcate the space such that we both got our rooms. We came in as simple girls with simple gadgets.

I had just two bulbs, a TV, fridge and AC. Nothing more except some rarely used kitchen gadgets. She had small stuffs like me too. We were barely home to use these things. Soon enough, she got transferred and left her space to her young male cousin whose main belonging is a radio...no power consumption.

All was well for about three months into our stay until craaze fell on PHCN.Our bill jumped from 2k to 12k, 10k, etc. In fact, we once got 17k! I swearit, I tried to move out but couldn't get anything affordable and thought I could have it fixed. So, we've been paying 10k every month for as long as I can remember, yet, we have over 60k outstanding on the bill! This was because we were paying 3k for about six months before deciding to up amount after realizing the value kept increasing.

The unthinkable happened today when I got home to see a disconnection ticket even after paying 10k about 2 weeks ago!Now I'm thinking of just writing them to stop our billing, we are no longer interested. Cos I am so not gonna pay, will probably partially move back home.

What do you think? We have gone to their Shomolu customer care tire, spoken to the marketing manager here... nothing. They came for load assessment yet nothing. E don tire me. What should we do? Our small space gets charged same amount the bigger flats get...yet we no get anything o. We asked for prepaid meter, yet nothing.

LivingBetter:
National Electricity Regulation Commission has said that ANY electricity distribution company CANNOT disconnect any customer that has not be given Prepaid meter. Check NERC website for confirmation; use that to confront any agent that wants to disconnect you. You can thank me later. Information is power!

hAlexandro:
lols Ama engineer Wah do you expect

frenzyduchess:
The greatest integrity is having the opportunity to short change others and not making use of it

hAlexandro:
I see don't worry by the time you see light in the next compound and you don't have you will know was up as a lady your level of tolerance might just fit in sha

oyb:
@OP, there is no hope for nepa, phcn, ekep ikedc or any of the numerous alphabeth soup disco derivatives

i had thought that their transition to a private company would come with the inevitable shakeups that privatization brings

but nothing like that. they are largely as arrogantly incompetent and greedy as they have ever been

i live in festac and have been without light for two months now

two officials came to my house claiming i had 'bypassed' my meter. they disconnected me, asked that i come to their office.
i printed out the online payment evidence and took it to their office. their manager claimed it did not matter, that the meter had been looped and i was not paying full bill

i then called their customer care to complain. customer care promised to resolve.
after a week, i called again. no story.

i remembered that i have had some interactions with their ceo years back, and have some of his emails

i composed an email detailing everything that had happened, including their outrageous printed form claiming the house had been illegally connected since 2012 and was owing 800k

i sent the email to customer care, copying multiple senior managers and the ceo

no reply for five straight days. then the festac manager behind the whole thing reponded "this is being investigated for further analysis"

two days later, a customer care manager responded with an apology.

since then - NOTHING.

i work in corporate nigeria, and is a customer were to make that sort of complaint with multiple ogas in copy, there would be an IMMEDIATE response, and someone would be sanctioned, and the issue rectified

i had had an issue loading an ekedcp card once, and i emailed, then, called support [this is not ekedp, but a third party]. support was rude and condescending. i then doxxed emails of the ceo, and sent a followup email, with the offensive phone call in copy. i immediately got a call back from the rude staff, apologizing profusely. the ceo responded immediately to my email.

that is how professional organizations work. if you escalate an issue to the ceo of company and there is no response, know that company is effed.

as it is i am solwly off gridding - i have three petrol gens which are being overflogged, i have converted them to gas. i am also planning to deploy a photovoltaic solution in the next two months [not cheap].

ekedp, and co have the single benefit of being a monopoly, or thinking they are.

already alot of corporate entities are giving them the finger and moving to solar power. one of our facilitates, which had a similar issue with ekedp, and was disconnected for two months, is now fully solar. another is coming up.

[b]fuuuuck ekedp, ikedc, and all other phcn offshoot[/b]s

frenzyduchess:
Level of tolerance has got nothing to do with gender, it's a thing you cultivate that way you can think of more legal solutions, anyway, I pray you are caught

hAlexandro:
are you whistle blower?? Don't say I didn't tell you then