OboOlora:
Op is an illiterate

The machine trapped ur card and u couldn’t just use a shortcode to block it instantly? U do knowna trapped card can’t be retrieved right? Now u have lost over 50k instead of just 1k for a new card.

U deserve to be stoned to death!!!

infocabal:
Good day my fellow Nairalanders.

I have been hearing of this issue, I didn't believe until it happened to me last week.

I went to withdraw money from Diamond Bank ATM in Gwagwalada, Abuja around 9pm. When it was my turn, I slotted in my ATM card entered my Pin and entered the amount of withdrawal. Only for the Machine to be hang, I was then pressing the red button so it reject my card but alas, it Swallowed my Card.

So disappointed, I told the security man, he said there is nothing can be done, that I should go to my bank which is first Bank to get another ATM card.

I went home that night only for me to be seeing alert of N20,065 four times... And 15,065 once.

And the withdrawal location is in Wuse 2, which is about 50km away from Gwagwalada. My account was emptied and only me know my PIN. Even my wife doesn't know it.

So the next morning I went to first Bank to complain about the matter, and they told me someone withdrew the money in another location. I told them how possible is that? When
1. Am the only one that know my PIN
2. The location of withdrawal is 50mins away and I got alert less than that time.
3. The card was swallowed up by Diamond bank ATM and I still waited for it to come out but it didn't.

Infact, the customer care lady said, 2 other people came to complain about the same incident from the same location where my ATM was swallowed.

I was told to visit Diamond bank or the Police.
Quickly I went to police station to lay my complain.
Only for the DPO to tell me to bring N5, 000 to write letter to the bank.
And I told him, where will i get the money from, when they have withdrew all the money in my account.

To cut the long story short, we are still on the matter, I was even made to know that bank officials connive to criminals to get swallowed atm card and correlating PIN, don't really know how true this is.

It's becoming a rampant case gradually, rhetoric relevant authority should be informed please.

sexiestharam:
First of all, the atm room has dual control. Meaning there must be 2 staff that go into the atm room and reload cash or retrieve trapped cards. Secondly, the customer service personnel is a big novice! No trained customer service personnel should give a bad example of a situation. He or she is the good face of the bank. Thirdly, believe me, since this has gotten to nairaland, this issue would be investigated immediately by the bank. You can also call 07003000000. Diamond bank always thrives for a positive image. Just know that heads would roll sha for this report. But it is not your business. Yours is to get your money returned and it would. You should have also called your bank immediately to block the card immediately. Some banks like Diamond have a feature on their mobile apps to temporarily block cards. Lastly, people saying the security guard needs to be questioned, security personnels do not have access to the atm room. Unless your atm card was later ejected after you left. There are some instances that the atm card still comes out and the customer might have already left the premises.

flexxyworld:
mehn this one deep ooo

KingMicky3286:
Next time, open 3 account. Money for mega project should be booklet only with thumb print and signature

Money for soft usage booklet only . Signature and thumb print.

Money for fast lane dailiy withdrawal limit 20k Atm and booklet. Always take money from counter even if there are no people on the atm line.

Thats how i operate and they hate me cause i dont play with them in the bank .. They are thieves.

Thank me later if you can follow these procedure to save your money.

sexiestharam:
First of all, the atm room has dual control. Meaning there must be 2 staff that go into the atm room and reload cash or retrieve trapped cards. Secondly, the customer service personnel is a big novice! No trained customer service personnel should give a bad example of a situation. He or she is the good face of the bank. Thirdly, believe me, since this has gotten to nairaland, this issue would be investigated immediately by the bank. You can also call 07003000000. Diamond bank always thrives for a positive image. Just know that heads would roll sha for this report. But it is not your business. Yours is to get your money returned and it would. You should have also called your bank immediately to block the card immediately. Some banks like Diamond have a feature on their mobile apps to temporarily block cards. Lastly, people saying the security guard needs to be questioned, security personnels do not have access to the atm room. Unless your atm card was later ejected after you left. There are some instances that the atm card still comes out and the customer might have already left the premises.

infocabal:
Good day my fellow Nairalanders.

I have been hearing of this issue, I didn't believe until it happened to me last week.

I went to withdraw money from Diamond Bank ATM in Gwagwalada, Abuja around 9pm. When it was my turn, I slotted in my ATM card entered my Pin and entered the amount of withdrawal. Only for the Machine to be hang, I was then pressing the red button so it reject my card but alas, it Swallowed my Card.

So disappointed, I told the security man, he said there is nothing can be done, that I should go to my bank which is first Bank to get another ATM card.

I went home that night only for me to be seeing alert of N20,065 four times... And 15,065 once.

And the withdrawal location is in Wuse 2, which is about 50km away from Gwagwalada. My account was emptied and only me know my PIN. Even my wife doesn't know it.

So the next morning I went to first Bank to complain about the matter, and they told me someone withdrew the money in another location. I told them how possible is that? When
1. Am the only one that know my PIN
2. The location of withdrawal is 50mins away and I got alert less than that time.
3. The card was swallowed up by Diamond bank ATM and I still waited for it to come out but it didn't.

Infact, the customer care lady said, 2 other people came to complain about the same incident from the same location where my ATM was swallowed.

I was told to visit Diamond bank or the Police.
Quickly I went to police station to lay my complain.
Only for the DPO to tell me to bring N5, 000 to write letter to the bank.
And I told him, where will i get the money from, when they have withdrew all the money in my account.

To cut the long story short, we are still on the matter, I was even made to know that bank officials connive to criminals to get swallowed atm card and correlating PIN, don't really know how true this is.

It's becoming a rampant case gradually, rhetoric relevant authority should be informed please.

mimimile93:


I guess you are workin in a bank. This is my first time seeing a lady on nl gives good brain.
U deserve some accolades

OboOlora:
Op is an illiterate

The machine trapped ur card and u couldn’t just use a shortcode to block it instantly? U do knowna trapped card can’t be retrieved right? Now u have lost over 50k instead of just 1k for a new card.

U deserve to be stoned to death!!!

frowland:
Look, if your card is trapped by ATM, DO NOT LEAVE THERE UNTIL the machine request for another card. Sometimes network can cause a serious delay in vomiting card and when it finally vomits the card and no one is there to receive it, it will takes 30sec to 1mins for the card to be permanently swallowed to ATMtray.
What likely happened to you was that most likely the person behind you had an idea of your PIN and when you left, the ATM spitted out the card and holla - Jackpot.
Unless you want to tell me that ATM custodian was there by 9PM to take your card (unlikely) - which is impossible as there are always two staff access to ATM anytime it is opened for reloading.

infocabal:
Good day my fellow Nairalanders.

I have been hearing of this issue, I didn't believe until it happened to me last week.

I went to withdraw money from Diamond Bank ATM in Gwagwalada, Abuja around 9pm. When it was my turn, I slotted in my ATM card entered my Pin and entered the amount of withdrawal. Only for the Machine to be hang, I was then pressing the red button so it reject my card but alas, it Swallowed my Card.

So disappointed, I told the security man, he said there is nothing can be done, that I should go to my bank which is first Bank to get another ATM card.

I went home that night only for me to be seeing alert of N20,065 four times... And 15,065 once.

And the withdrawal location is in Wuse 2, which is about 50km away from Gwagwalada. My account was emptied and only me know my PIN. Even my wife doesn't know it.

So the next morning I went to first Bank to complain about the matter, and they told me someone withdrew the money in another location. I told them how possible is that? When
1. Am the only one that know my PIN
2. The location of withdrawal is 50mins away and I got alert less than that time.
3. The card was swallowed up by Diamond bank ATM and I still waited for it to come out but it didn't.

Infact, the customer care lady said, 2 other people came to complain about the same incident from the same location where my ATM was swallowed.

I was told to visit Diamond bank or the Police.
Quickly I went to police station to lay my complain.
Only for the DPO to tell me to bring N5, 000 to write letter to the bank.
And I told him, where will i get the money from, when they have withdrew all the money in my account.

To cut the long story short, we are still on the matter, I was even made to know that bank officials connive to criminals to get swallowed atm card and correlating PIN, don't really know how true this is.

It's becoming a rampant case gradually, rhetoric relevant authority should be informed please.

biggy26:

Good info. But the security man is liable cos he is trained to give the right info to the customers.

How can he say he needs to get a new card when the card exists in the machine? I see connivance somewhere.

infocabal:
Good day my fellow Nairalanders.

I have been hearing of this issue, I didn't believe until it happened to me last week.

I went to withdraw money from Diamond Bank ATM in Gwagwalada, Abuja around 9pm. When it was my turn, I slotted in my ATM card entered my Pin and entered the amount of withdrawal. Only for the Machine to be hang, I was then pressing the red button so it reject my card but alas, it Swallowed my Card.

So disappointed, I told the security man, he said there is nothing can be done, that I should go to my bank which is first Bank to get another ATM card.

I went home that night only for me to be seeing alert of N20,065 four times... And 15,065 once.

And the withdrawal location is in Wuse 2, which is about 50km away from Gwagwalada. My account was emptied and only me know my PIN. Even my wife doesn't know it.

So the next morning I went to first Bank to complain about the matter, and they told me someone withdrew the money in another location. I told them how possible is that? When
1. Am the only one that know my PIN
2. The location of withdrawal is 50mins away and I got alert less than that time.
3. The card was swallowed up by Diamond bank ATM and I still waited for it to come out but it didn't.

Infact, the customer care lady said, 2 other people came to complain about the same incident from the same location where my ATM was swallowed.

I was told to visit Diamond bank or the Police.
Quickly I went to police station to lay my complain.
Only for the DPO to tell me to bring N5, 000 to write letter to the bank.
And I told him, where will i get the money from, when they have withdrew all the money in my account.

To cut the long story short, we are still on the matter, I was even made to know that bank officials connive to criminals to get swallowed atm card and correlating PIN, don't really know how true this is.

It's becoming a rampant case gradually, rhetoric relevant authority should be informed please.

mimimile93:


I guess you are workin in a bank. This is my first time seeing a lady on nl gives good brain.
U deserve some accolades

sexiestharam:
First of all, the atm room has dual control. Meaning there must be 2 staff that go into the atm room and reload cash or retrieve trapped cards. Secondly, the customer service personnel is a big novice! No trained customer service personnel should give a bad example of a situation. He or she is the good face of the bank. Thirdly, believe me, since this has gotten to nairaland, this issue would be investigated immediately by the bank. You can also call 07003000000. Diamond bank always thrives for a positive image. Just know that heads would roll sha for this report. But it is not your business. Yours is to get your money returned and it would. You should have also called your bank immediately to block the card immediately. Some banks like Diamond have a feature on their mobile apps to temporarily block cards. Lastly, people saying the security guard needs to be questioned, security personnels do not have access to the atm room. Unless your atm card was later ejected after you left. There are some instances that the atm card still comes out and the customer might have already left the premises.

flexyrule:
This might be a case of a dispense error caused by ATM network downtime. Don't forget computers programs malfunction too. I can bet that once the machine is reconciled and settlement carried out, you would get your refund. Meanwhile, fill the dispense error reimbursement form at your bank and wait.
Whatever the case, Diamond bank Plc would investigate and revert acxoedingly.
Next time, don't be too quick to bring stuffs to social media, Diamond Bank Plc is not one of those local cooperative society. Diamond bank is an international brand and world-class financial institution.
Finally, the way Nigerians rush to think negative about every situation is quite disheartening. Best of luck recovering your funds.

KingMicky3286:
Next time, open 3 account. Money for mega project should be booklet only with thumb print and signature

Money for soft usage booklet only . Signature and thumb print.

Money for fast lane dailiy withdrawal limit 20k Atm and booklet. Always take money from counter even if there are no people on the atm line.

Thats how i operate and they hate me cause i dont play with them in the bank .. They are thieves.

Thank me later if you can follow these procedure to save your money.

infocabal:
Good day my fellow Nairalanders.

I have been hearing of this issue, I didn't believe until it happened to me last week.

I went to withdraw money from Diamond Bank ATM in Gwagwalada, Abuja around 9pm. When it was my turn, I slotted in my ATM card entered my Pin and entered the amount of withdrawal. Only for the Machine to be hang, I was then pressing the red button so it reject my card but alas, it Swallowed my Card.

So disappointed, I told the security man, he said there is nothing can be done, that I should go to my bank which is first Bank to get another ATM card.

I went home that night only for me to be seeing alert of N20,065 four times... And 15,065 once.

And the withdrawal location is in Wuse 2, which is about 50km away from Gwagwalada. My account was emptied and only me know my PIN. Even my wife doesn't know it.

So the next morning I went to first Bank to complain about the matter, and they told me someone withdrew the money in another location. I told them how possible is that? When
1. Am the only one that know my PIN
2. The location of withdrawal is 50mins away and I got alert less than that time.
3. The card was swallowed up by Diamond bank ATM and I still waited for it to come out but it didn't.

Infact, the customer care lady said, 2 other people came to complain about the same incident from the same location where my ATM was swallowed.

I was told to visit Diamond bank or the Police.
Quickly I went to police station to lay my complain.
Only for the DPO to tell me to bring N5, 000 to write letter to the bank.
And I told him, where will i get the money from, when they have withdrew all the money in my account.

To cut the long story short, we are still on the matter, I was even made to know that bank officials connive to criminals to get swallowed atm card and correlating PIN, don't really know how true this is.

It's becoming a rampant case gradually, rhetoric relevant authority should be informed please.

sexiestharam:
First of all, the atm room has dual control. Meaning there must be 2 staff that go into the atm room and reload cash or retrieve trapped cards. Secondly, the customer service personnel is a big novice! No trained customer service personnel should give a bad example of a situation. He or she is the good face of the bank. Thirdly, believe me, since this has gotten to nairaland, this issue would be investigated immediately by the bank. You can also call 07003000000. Diamond bank always thrives for a positive image. Just know that heads would roll sha for this report. But it is not your business. Yours is to get your money returned and it would. You should have also called your bank immediately to block the card immediately. Some banks like Diamond have a feature on their mobile apps to temporarily block cards. Lastly, people saying the security guard needs to be questioned, security personnels do not have access to the atm room. Unless your atm card was later ejected after you left. There are some instances that the atm card still comes out and the customer might have already left the premises.

sexiestharam:
First of all, the atm room has dual control. Meaning there must be 2 staff that go into the atm room and reload cash or retrieve trapped cards. Secondly, the customer service personnel is a big novice! No trained customer service personnel should give a bad example of a situation. He or she is the good face of the bank. Thirdly, believe me, since this has gotten to nairaland, this issue would be investigated immediately by the bank. You can also call 07003000000. Diamond bank always thrives for a positive image. Just know that heads would roll sha for this report. But it is not your business. Yours is to get your money returned and it would. You should have also called your bank immediately to block the card immediately. Some banks like Diamond have a feature on their mobile apps to temporarily block cards. Lastly, people saying the security guard needs to be questioned, security personnels do not have access to the atm room. Unless your atm card was later ejected after you left. There are some instances that the atm card still comes out and the customer might have already left the premises.