d7thcaller:

I'm surprised that GTB still subject her customers to this kind of stress. Way back in 2007 when I obtained my Mastercard from them it was hell retrieving my funds ones deposited into the card, I remember spending over N5,000 on phone calls just to lay my complains to their Mastercard Unit at Lagos. My funds was trapped for over 6 months before I could withdraw it.
Tokotaya I suspect you tried using your card when there was no network and ones you do that it will take about 1-3 weeks for the system to revert (judging from what I use to encounter before), however send a mail to "cardservices@gtbplc.com" and try using Ecobank Master Card ATM that was my saviour then.
Hope this helps.

Thanks, bro. Will try the email thing.

Tokotaya:

Thanks, bro. Will try the email thing.

if u r conversant with lagos island or victoria island, go to gtbank on tiamiyu savage street, d same street where terra kulture is, and ask of mastercard services unit. Lodge ur complaints and i believe u'll be fine. better still, send a mail to cardservices@gtbank.com and copy cardservices@gtbplc.com
my 2 cents

Union Bank should take the prize without question, there system is always down, the whole of yesterday NO branch in lagos was on,can you imagine.

Gtbank is trying pls they try, its just too much customer for them to handle. They should do something fast though.

nethacker:

if u r conversant with lagos island or victoria island, go to gtbank on tiamiyu savage street, d same street where terra kulture is, and ask of mastercard services unit. Lodge your complaints and i believe u'll be fine. better still, send a mail to cardservices@gtbank.com and copy cardservices@gtbplc.com
my 2 cents

I appreciate.

Best Bank in Nigeria or worst bank in Nigeria in terms of what?
Customer Service delivery, Technology, Capital base, infastructure, impact on the society, Staff welfare.
Well i give my best bank to ZENITH and worst hmmmm i dont kind of know for now. I havent thought about it yet. May be when i do, i will get back here

oceanic bank is the worst bank in d whole wide world

Well so far guys,  which of this Banks can be manage? or are you guys suggesting that I should open a new account with Central Bank? and

how reliable is the Central Bank too?

Worst bank? It just has to be Afribank!
I remember those days of JAMB form purchase.

Kai , i soooo hated them! and promised myself i was never gonna bank with them when school days were over.
And i never did.

Gtb is a good bank. Just that they were overwhelmed when there was an influx of retail customers from the banks affected by the Sanusi tsunami.
And i think that is why they jacked up their account opening balance to 50K so as to discourage new customers.

chase bank. the interest rate is atrocious. they charge you for almost anything under the sun, matta fact they will start charging $12 monthly fee just for having their account. if you as much as sneeze on their atm machine they will charge you. i miss WAMU

Experience is the best teacher!
WEMA has record had it, has all its branch offices leased to them by one of someone (diff customas) they loaned!
Wema, too porous. I had to work on d system myself as a customer wen I needed infomation from dem, no body to attend to me
Gtb, Too much crowd. I cant imagine knowing that Gtb just opened in Alaba Intl market in Lagos abt 2yrs ago.
UBA, for the old skools. Differs in different branches. Most of which are annoying.
1st Bank, Dont care abt ur feelins
etc

Experiences differs by branches

Afribank, hmm wondering!

buzugee:

chase bank. the interest rate is atrocious. they charge you for almost anything under the sun, matta fact they will start charging $12 monthly fee just for having their account. if you as much as sneeze on their atm machine they will charge you. i miss WAMU

Chase bank works for me

i'll go for union bank, my gawd! i don't see any fresh, young person there, they are all old and wrinkly, u go dey fear to dey enter d bank sef, dayum! *shakin*

hollyjolly:

Union Bank should take the prize without question, there system is always down, the whole of yesterday NO branch in lagos was on,can you imagine.

Gtbank is trying pls they try, its just too much customer for them to handle. They should do something fast though.

Some of you are ill-informed to comment on this topic.

The experience you had with Union Bank yesterday must have been because of what they call "End of Month" run. It is a system driven update of all ledgers and its normally done at the end of the month. The run started at mid-night on Feb 28 and inadvertently extended till daytime on March 01. It was an unusual thing that it took longer this time and it is not peculiar to Union Bank, it happens in other banks but maybe at different times and frequency.

That said, it is completely unfair to judge a bank by one experience you have had with them. Personally, I adjuge GTB the best but I have also had some rough times with them too.

It would seem more objective if you narrow it down to branches. I have had a waoh experience in a Union Bank branch before and some GTB branches aint just it in terms of customer service.

Overall, the objective analysis by KPMG provides more insight on how to judge banks. Go download their 2010 report from their website. It is free.

TALK IS CHEAP!

djcrucifix:

i'll go for union bank, my gawd! i don't see any fresh, young person there, they are all old and wrinkly, u go dey fear to dey enter d bank sef, dayum! *shakin*

Which branch did you go to?? I am aware that the bank recruited over 1,000 graduates in the last one year out which about 250 are chattered accountants and they are scattered accross their branches.

So the absence of young people, according to you, makes them the worst bank?? Amazing reasoning!!!!!

HAVE U EVER DEPOSITED MONEY,AND NEVER GOT CREDIT ALERT
HAVE U EVER WITHDRAWN MONEY AND NEVER GOT DEBIT ALERT
GTB!!!!!!!!

@raptainer oceanic bank is the worst bank in d whole wide world.That is the truth.Try oceanic bank u will come out with disappointment.

wema bank, fidelity, sky,unity, oceanic

Most times I see pointless arguments, expect for one or two comments others have been baseless, judging from the comments so far, most of the poster (expect those on GTB) have visited the so called worst banks in recent time.
For instance someone talked of the change in FINbank and sure that made sense but when people made comments on Wema Bank it got me luaghing, do we just post becose others have just done that, I have visted quite a number of Wema Bank branches this year I must confession the Bank has changed. I now have a Wema mobile for all Banking transcations (No subscription charges), they even have cardless cash, and alot of package, so many great things alot different from the old bank I use to know, so before u comment just visit the bank you about to label worst some of the banks have improved and like I said when has greatly imporved and is a world class standard Bank.

i use Gtb and i really find their service very very very very annoying. there only alert you when u are about to withdraw but no alert when you are being sent money. their customer care is so so so so so so so so offensive. especially the girl in the branch where i patronise she act as if she is the oldest woman on earth i pray she get a good husband. Afribank, wetin u find go there i beg go give your money to baba alajo

in kaduna,oceanic bank is the worst ask anyone in kd.no doubt.

like seriously, some guys still bank with union bank in this age and time?
The worst bank for me in Nigeria has to be UBA. They make sure they share the money you have with them. They take half while you take half.
All the banks are below par sha. I moved to gtb but gosh, customer service is poor, their ATM is not reliable at all. Nawa.
Nigerian banks has to step up their game sha. How will you enter a bank and their will be no space to even stand. Customer service is very poor. Am thinking of moving to Diamond or Zennith bank. Please you guys should brief me about those banks. I think they are good. GTB is supposed to be nice but they have more customers than they can handle now.
Nigerian banks step up abeg. All of una

I stay in kaduna and had dealings with most of the banks. Le me share my expierience

union bank: outadated, always having network problem on the counter and believe me, none of thier atm machine within kaduna environs is working. But they have efficent staff and good customer service.

Afri bank, almost empty most of the time. Thier major shortcomig is it atms too. Too cash an amount that is more than 200k, you are aking for a problem.

UBA: useless bank of african. Slow pace workers, long que on the atm, too many coustomer and network problem.

First bank: the best to me in kaduna. Got plenty coustomers but reciprocated by opening more branches within the metropolis.

Oceanic bank, kai i cant work. Very useless people.bad costomer service, bad counter/teller attendants. All of them are very arrogant.

As for eco bank, no carry big money go there o. You go tire for that small stuffy bulk room.

As for intercontinental, i stopped banking after my money was disappering without trace.

The worst,, UBA
the best, first bank

I stay in kaduna and had dealings with most of the banks. Le me share my expierience

union bank: outadated, always having network problem on the counter and believe me, none of thier atm machine within kaduna environs is working. But they have efficent staff and good customer service.

Afri bank, almost empty most of the time. Thier major shortcomig is it atms too. Too cash an amount that is more than 200k, you are aking for a problem.

UBA: useless bank of african. Slow pace workers, long que on the atm, too many coustomer and network problem.

First bank: the best to me in kaduna. Got plenty coustomers but reciprocated by opening more branches within the metropolis.

Oceanic bank, kai i cant work. Very useless people.bad costomer service, bad counter/teller attendants. All of them are very arrogant.

As for eco bank, no carry big money go there o. You go tire for that small stuffy bulk room.

As for intercontinental, i stopped banking after my money was disappering without trace.

The worst,, UBA
the best, first bank

UBA!!! You dont need to go to the counter before you are charged.
You are charged for passing in front of any of their branch;
you are charged for watching their advert;
I guess i'm even charged for this.

agent zakky:

UBA!!! You dont need to go to the counter before you are charged.
You are charged for passing in front of any of their branch;
you are charged for watching their advert;
I guess i'm even charged for this.

^^^^ lwkmd!!

aparta:

i use Gtb and i really find their service very very very very annoying. there only alert you when u are about to withdraw but no alert when you are being sent money. their customer care is so so so so so so so so offensive. especially the girl in the branch where i patronise she act as if she is the oldest woman on earth i pray she get a good husband. Afribank, wetin u find go there i beg go give your money to baba alajo

wats d lady's name n which branch?

Don't know wetin i do GTB o. Went to use the atm around 6pm today and discovered that 2k don develop legs waka from my account! This is the third time am observing this o! This is quite unfair!!! Am getn a new account with UBA OR ZENIT tomorw morning. Guess my small change is no longer safe with GTB!

UBA,the Unable Bank of Africa.If u are looking for useless entity go and bank with them.I remember when my Oga open an account for me with 5000.An alert was sent to me that my balance is 390 0.Oceanic bank in Ilorin is a big palava,dead ATM machine,unavailability of ATM pin code to activate your card,poor customer service,issuing of invalid ATM pin code,staff lateness to work,charges for new ATM card that has not been issue to the owners etc.CBN should do something now or else,dont let me talk.

First Inland Bank, now Fin Bank