As for me, Ecobank has been serving me well in the past years. I have no reason to doubt their services since way back. I love Ecobank. E joor sir...no regrets
livenletlive: I don’t usually like going to banking halls for transactions, especially simple cash transactions. ATM and internet banking are perfect for me. I got an inflow late Friday, 8th April, and rushed to the closest bank next morning, the 9th, to quickly transfer the funds as it was meant for urgent payments up north for produce business. The transaction was rejected, ‘transaction rejected, contact your bank’, and,’ issuer or switch inoperative’. I was at a loss of what to do. The security man at the bank suggested that I visit my bank,Ecobank, as other bank cards were transacting successfully. It meant Ecobank was probably ‘down’. I drove to the branch at Gbagada, after Charley Boy bus stop. True to the security man’s assertion, the bank was ‘down’. Transaction was rejected as ‘issuer or switch inoperative’, and ‘unable to complete’. I was confused, but the security guys assured me it was temporary downtime and suggested i call back. I left my phone number for them to alert me when the machine is up and working. They did at about 12 noon and I made it again to the nearest bank. The result was same, ‘transaction rejected, contact your bank’. I resolved to visit ECOBANK on Monday to withdraw cash as the card did not work. But this was the same card I used a week ago to withdraw 6k, so I was truly confused and embarrassed as I resulted to ’ trivial excuses’ to my family associate to wait for Monday. I was compelled to visit ECOBANK, Gbagada branch, on 11th April 2016, because I was unable to use my ATM card the previous weekend. I got in at 8.30am and another experience started. A very jovial lady politely informed that ‘accounts could not be accessed’, but ‘kindly submit your withdrawal slip and wait for a moment as we are working to resolve the issue’. I submitted my slip like others and waited. One hour passed, nothing. Furious activity by the cash crew and customer service team yielded efforts as people started getting paid. Another hour passed and I could not understand any longer as all the people that came as my time got paid and left, yet, no one told me why my transaction was held back. I approached the lady teller that collected my slip and she told me to wait again as she passed it to customer service. I moved to the customer service guy to know the problem. He has passed the slip to the manager. I moved to the manager and enquired what the challenge was? She replied, ‘whatever the challenge is being resolved and you will be paid so take your sit and wait for your turn’. I tucked my tail between my legs and sat down, the head teacher has spoken and the pupil dare not disobey. I made another desperate attempt at the ATM, my bank’s ATM, still rejected. One more hour drove by and I had done 3 hours without any explanation from anyone why I was being delayed for so long. The staff wore very grim faces and looked unapproachable. I summoned courage and went back to ‘manager’ again, a heavily pregnant lady who was clearly irritated at everybody sight. Her behavior suggested she was doing us a great favour by sitting there as she snapped at every customer enquiry. Pregnancy is a beautiful creation of God and should not be used to draw sentiments for incompetence. This lady should be on maternity leave, or be at the back office in head office, not facing customers, my honest thoughts. I could not enlighten her that she is supposed to be rendering service, not ordering clients to sit down. She should be observant and notice any customer waiting longer than the bank’s TAT approval and actually resolve the issue. But she is very pregnant and I guess, not at her best this moment. It was over three hours now and my friend was desperately waiting for the funds at the other end, so I made another desperate move to enquire my status and luckily for me, the good lady I had met earlier came by again, so I asked why I was not served for 3 hours. She was surprise that I was still in the banking hall and asked the ‘manager’ why I was kept there. Then the ‘manager’ feebly snapped to action and asked the lady teller to post my slip for payment. I left the bank after 11am and no one apologized for the delay or even told me why I was kept for over 3 hours for a transaction of less than 30 minutes. This bank is comfortably sliding into the position of former Union Bank of those days. Could ECOBANK explain to me? 1 Why was my card and account disabled without notice? 2 Why are ECOBANk customer care numbers 07005000000 and 08003262265 disconnected? I frantically called the numbers for help over the weekend and while I was in the banking hall, to at least get an explanation on my account. It was useless as the numbers were not valid. 3 What happened to my account that I could not access it? I lost out on an urgent produce purchase which would have yielded extra income. I was not notified in anyway, I wouldn’t have allowed the funds into a trap as it was meant for urgent use. 4 My BVN is fine as I had used the card to withdraw 6k two weeks earlier, so what happened suddenly to my account? 5 These complain is to assist service so that other unprotected customers will not suffer my fate. As for me, my second sour experience and I know better with ECOBANK now.
I’m shocked at your experience! You deserve answers. I still called their Contact Center over the weekend and their agent attended to me. Make an official report to them via email (ENGContactCentre@ecobank.com)
Awee: See me wey de cut down on my carb for weight loss, feels like eating this rice. this is tempting but i have a weight loss target. my money with Ujay must not waste
You cant eat your cake and have it o. This rice is overkilling me
Slimvincent: Am having same experience nw...I used my Ecobank Atm card in an FCMB atm machine..The money was debitted but i got o cash.Went to my bank fill d form, waited over 3weeks nw and they r telling me FCMB replied their mail that i got the cash dat day.I told my bank official to tk me to the bank let dem view their CCTV capture on that day, but he said he can do nothing.Am considering going to EFCC to complain in PHC, but dont know hw EFCC operate concerning dis
Sorry…. Since you are certain that you did not get the cash, nah to escalate to their contact centre straight! Inform them you are not satisfied with the feedback you have gotten.
They will take it up (07005000000 and Engcontactcentre@ecobank.com). Requesting for proof is your right joor….
Flew with Emirates from Abuja 1st April and landed Houston on 2nd April at 3:45pm. Straight to my POE story in summary
CBP: Took fingerprints and asks where r u going today? Me: Houston, have a booking with intown suites, Highway 6 CBP: why r u here? Me: To have my baby CBP: oooouuhhhhh really? (Not sure he noticed I'm pregnant n I travelled at 35wks+ Me: yea (with a smile) Cbp: when is ur EDD Me: told him CBP:what do u do? Me:told him CBP: How long r u staying Me :2months 2weeks CBP: How much cash do u have on u Me : 2553 CBP:Are you married Me: yes CBP: what does your husband do Me: Told him CBP: alright pls stay at the corner. Someone will come for you, they need to run further checks.
Was taken to secondary inspection. Sat there waiting for about 4hours before I got called for another interview.
Cbp: Madam, sit down Me: good evening CbP: How long do u intend to stay. When is ur return scheduled for Me: 2months 2weeks. Cbp: where will you be staying Me: Intown suites Cbp: have u made any payments Me: Not yet. They don't accept payment inadvance CBP: that's not true. You can pay with ur credit card Me: I did not have that option. Have my booking as proof CBP: of course they do accept payments so if u wanted to pay u would have Me: . Maybe because I was booking from an other country but I wasn't given that option n o also called to confirm n wasn't allowed to make payment Cbp: kept insistingthat they take payments. Was quiet n watched as she went on n on. Cbp: how much do u have on you Me: 2553 Cbp: How do u intend to pay ur bills me: I have my cards Cbp: well I've got cards as well but they all v zero balance. How much do u v on ur card Me: 4k and v got cheques valued at 5k C bp:How come u v US bank cheques Me: currently there is scarcity of d dollar currency in Nigeria so i traded woth someone who had a US bank account Cbp: when did this happen Me: 2days ago Cbp: u sure its ur money Me: Yes I am sure it is Cbp: well that is Still 11500, at ur visa interview u said it will cost u 15k to have ur baby here Me: yes my husband will be coming as well and he will bring some cash C bp: when will he be coming Me: gave her an estimated arrival date Cbp: how much does he have available to him Me: 4k Cbp: Oh so ur spending ur whole life savings on this trip Me: Not at all I'm on maternity leave and ill be earning salary while m here. My husband will be earning hos salary as well CBP: why do u want to give birth in the US Me : this is my first and I want access to a different and better health care Cbp: its not like u have previous experience In terms of health care how do u then compare Me: I do Cbp: in which country Me: Nigeria Cbp: what's it like and what symptoms me: its alright but obviously Nigeria is developing US is developed . Other symptoms Cbp: like? Me: headache. Malaria. N all (Didn't see all these coming. Didn't know what to say Cbp: I put it to u that if ur child would not be a US citizen. U won't be here in the first place. U r here for the passport not health care. Right? Me: getting a passport for the child is am added perk and a good one CBP: and that's the major reason ur here Me:like I said its a good one but my main reason is for better health care and the citizenship is one of the perks C BP: Started raising her voice.. you are not being honest and you r not a straight forward person. Do u know how many women I interview from Nigeria on a daily basis Me: I wouldn't know I have no idea C Bp: At least 20 of them n they r honest that they r here for the passport.. Me: well everyone has their reasons. For me its access to better health care system andsince I had the opportunity. I'm making use of that. Cbp: what r u saying (woth so much disdain) so others don't v the opportunity me: its an opportunity. Some don't, others do. C bp: you r lying u r not being honest. At least they r honest Me: How have I lied n how have I been dishonest. I just said having the passport is an added perk n a good one. CBP: I am goimg to ask again. Why R u here to have ur b ab y. Why US Me: because I want access to better health care CBp: *went on and on about how "dishonesty" is my middle name*. Was tired of the back n forth but i insistedon my initial response cos that's my true intention so saying something else wasn't an option. Just kept quiet n kept smiling looking a her as she typed and kept saying "at least they r honest and u r not... repeated more than 10 times she then held on to my passport n says "go outside n sit down " After 10mins she came out n handed my passport over and didn't give further directives. Took it n went to another officer who looked through n said I could go. Saw that she had written "cleared" on the landing card. N also she had stamped me In till October.
No be small thing. It was really tough. Houston POE is tough..
Just be coherent and consistent.
That must have been hectic, Thank you for sharing at least some of us now Know what to look out for
ayomi92: Gud day to you all. Pls, who knows if it is possible to withdraw from my Nigerian Ecobank account in Benin in cefa currencies and what will be the charges/rate if possible? Thanks for your response in advance.
Yes, I use the Ecobank MasterCard in Benin and Ghana and it works well. What i usually do is withdraw a small amount to have an idea of the rate before proceeding with my main transaction.
Bigchief46: VIDEO: APC Candidate Demands Return Of N12m Bribe From Collation Officer
Azubuike Chikere Wanjoku, APC House of Assembly candidate for Ikwere state constituency in Rivers State stormed INEC collation Centre in Port Harcourt, when he got wind of his defeat by the PDP candidate, demanding the INEC staff to give him back N12m he gave him as bribe to rig election for when. Click on link below to watch video
chimere66: Sexual Harrasment By Oshifala Go Back 2005:Old Girls Of Queen College Speak(pic
Queens College Old Girls Association (QCOGA) have released an update on the findings of their investigation into the claims of sexual harassment leveled against the school’s Biology Teacher, Olaseni Osifala.
The report said the allegations on the said teacher are “NOT unfounded” and that the allegations of sexual impropriety and harassment by Oshifala and other male staff were continuously reported.
The Old Girls also called for a Criminal investigation on the case.
Nice. But this godfather thingy does it really work in Nigeria. Is Olamide saying he will take care of Ushbebe's kid in case of anything. Me sef need godfather o.
That means I am lucky o. Both my email and SMS alert from Ecobank works very well and I use internet banking to check my statement if I need more info.
ceaser: I need some clarification please. I hope to open a PayPal (of course Nigerian PayPal account), then open a StanbicIBTC account (due to their competitive and favourable current exchange rate), then have the two linked for online transactions (majorly purchases on 1688, Aliexpress et al).
My question goes thus: In cases of trades going sour and I needing to open trade disputes in which money will have to be refunded to me, will I get my PayPal account successfully credited with the refund keeping in mind that Nigerian PayPal has restrictions on getting credited from outside with other currencies?
I currently use my card (GT, Heritage and Ecobank, in that order) directly for such transactions and I have had several monies refunded back to me for undelivered goods and services. Crediting my GT card with such refunds have been mostly breeze and easy with SMS notification with immediate alacrity, then Heritage card with some delays while Ecobank never gives me notifications on such credit, but I only notice some increase in my account balance when I check it. This attitude of Ecobank keeps me in the dark as to how exactly was refunded which makes me suspicious that they always acted fraudulent with retrieving that refund for me.
I need to be sure that using PayPal will be a nice experience as that of GT notification. Thank you.
phraimzy: Pls who have idea that ecobank is the worst servicing banks in nigeria
Abeg, help me with my CV, I be security guard before. Now I want to apply for job in a bank and another company. Should I include my security job experience or I should just write my CV clean?
nenyibabs: Please you guys should help a sister. Does ecobank allow one to make transactions of up to 800USD at a go? And what is their rate? This is urgent please!
You can use your card online or on POS & the limit is $100 but I suggest you transfer through Swift if you have a domiciliary account because the limit is $10,000. Call Ecobank for the daily rate, it changes.
Business › Re: What Is Your Greatest Challenge In Importation Business? by afolakemi: 9:01pm On Aug 11, 2016
mtcheeew.