₦airaland Forum

Iseoluwani:
there is a way they will do it that they will tap it without touching the prepaid. the best time for you to check is in the evening when nepa wont be moving around the community, by then they must have tapped it.

Ok, I'll have it examined..

Iseoluwani:
can u gimme the website to check mine pls

Depend on the distribution company your state is allocated to.

Mine is Ibadan electricity distribution company ibedc so the website for it is;

https://ibedc.com/index

alyarmouk:
Olopa ma ko everybody.
Dey do like say u no no say Dem don hack d meter, change seal.

Who come hack am. Wetin wey b say Na NEPA bring am themselves...

Holamidhe:
My current meter has same issue. I am currently in the negative. The positive side is, I won't rush to buy unit but I try to balance it up quickly. It is not unusual.

Urgent attention need to be taken. As the meter no off, tenant think them don see awoof and debt dey pile up...

Iseoluwani:
they have tapped it

I'll ask an electrician to check the installation and wiring again...

freakyavia:
if you get there ask for a break down they would give you a bill showing the dates and time and the unit used its a break down

Okay, thank you

correctguy101:
Just type...

Digital Electric Meter on jumia.. it's not moe than 12k...

Nigerians are crazy.. paying for what they don't use all the time... Me no dey gree in my little world I live .. as I gentle reach... SMH

No b lie, Na craze person dey use cure craze. I'll check it on Jumia. Thanks

A boiling water to cook did this, must have been booked for a long period. I am sad and I can't imagine how uneasy u will be feeling. I pray for your quick recovery.

mrvitalis:
The free lights u were using before they installed the meters... U would keep paying gradually till it's paid

They didn't use any free light. They were in total darkness bfr the meter was brought to them...

TheWorldLeader:
There were no postpaid accounts? For there not to be a postpaid account before installation of a new meter then it means the house was not connected to pole.( it’s like saying you just built the house, applied and you got it right away)

I’m sure you had an account that you paid to every month before the meter came….. either ways for you to have a prepaid acct you definitely must have an account and that is what they convert to your prepaid when the meter is installed, the meter also inherits all the debt on the account before the prepaid account was installed.

Before the meter came, they were not using light. They were not paying any amount monthly, they were in the dark for the period the meter was brought for them. If u can glance thru the post again, I said they were using a meter earlier and they abandon it just because of the huge debt on it. They could purchase 10k worth of unit on it and would last them for just 2 days so they got tired that was why I requested for a new meter with a fresh details.
I can get Ur point sir, during the registration of the new meter, it was a senior official who got it for me, so he advised I used a fresh and different name for the meter hence a postpaid account wasnt created as u said but I want to believe the PHCN did their own postpaid estimated bill and that was the 58k on the screenshot before the -7k.

seunjungle1:
My meter can never borrow pass 10 unit before it trip off

Is it that the meter has not borrow upto to 10 unit but there is a negative balance of 7k thou...

frankputer:
My meter went from borrowing to a fault called “ no display”
So I think it’s same thing that happened to me.
The name of my meter is Mojec.
Kindly check the name of your meter producer.

Ok I'll check the meter manuals to know the name of the meter.
Concerning Ur meter that got a fault called not display, were u asked to buy new one or how do u resolve it....

Dedynast:
I want to assume the negative readings you're talking about is on the meter display and not the one in the screenshot/bill you shared.

What you've experienced though is a defect that is not quite uncommon. Usually when your meter gets to zero, it should cut off supply. Certain times during installers, some installers do not completely set up the meter, so this defect happens.

Report to any of the customer complaints office closest to you.

They will generate a code to "roll back the negative readings on the meter. You'd be asked to pay for the units consumed into the negative units. And they'd program the meter correctly. You shouldn't get penalized for it, unless one of your tenants intentionally tampered with the meter after installation.

Thank you for your input. I didn't check the meter display, I only log on Ibadan electricity distribution company website and requested for the outstanding bill on the meter which bring about the outcome of the screenshot I posted.
Although, there was a time the dashboard/control box beside the meter caught fire and got burnt and a new one was fixed so in the course of the box replacement I am not certain if there is a wrong connection of wires...

alizma:
The metre is operating as post paid metre, the minus 7k plus is the recent total use for that month, at the end of the month it will push it to the outstanding sum while the new debt for new month start accumulating. Get the Ibed official to do something about it.

Thank you so much, I'll quickly notify the NEPA official as that was the person who help me in getting the meter..

TheWorldLeader:
I recently ordered 3 meters and I can tell you that the outstanding you’re seeing is from the postpaid period before the prepaid was installed. The estimated billings you were giving before installation wasn’t paid in full so it rolled over and you’ll be debited 25% times very recharge (note you can’t offset the bills at their office).

As to why it’s not reading…… are you sure it’s not tampered ??

If it’s not then it could be a technical error but for 4 months… just stylishly make friends with one of the officials, open up to the person and see if they can come fix it without a heavy charge but I doubt.

If I have the meter number I can help you do a deep check.
The postpaid acct no. and the new meter no.

There was no postpaid account, although maybe the PHCN can generate that as we register for the meter. There was a previous meter which they abandoned and since they abandoned it, they were not connected to any light which prompted me to request/register for a new meter..

I can not guarantee if it wasn't tampered with as there was a time the dashboard/control box caught fire and got burnt and I have to replace it with a new one. So during the process of replacement, I cannot say if the wire has been tampered with..
I am going to send a PM. Thank you for your help.

jmoore:
Meter can read negative if you borrow.

My disco allow borrowing of credit, which is limited to 10kwh.

An electrician also suggested this. He said maybe the meter was borrowing units on its own.

sexuential:
Guy, this has happened to me. I believe the meter is a single phased meter. The installer did not connect the wire from the meter box that is supposed to read the consumption of the user, rather it is another wire straight to the fuse board.

Later, when the unit in charge of meter would come for inspection, they would charge you for bypass and despite it not been ur act of wrong doing, they would still charge you for loss of revenue.

Solution.

Find another person or building that is using meter and buying units normally, review the connection of the wires from the box to the fuse box and get an electrician to effect the change. If u report urself, they would still penalize you over their own mistake/ negligence.

I paid 10k to beg the guy that identified this blunder and I rectified it myself.

It is a double phase meter. It was a PHCN official that install the meter thou I still saw where u said they'll still penalise me for an error made by them. An electrician has already examine the meter and what he said was that the meter is borrowing units on it own and that's why the meter hasnt trigger off since all this while for them to recharge it...

LOVEGINO:
u get light? Yes or No?

Yes there is light and as the meter no off, the tenant no bother to recharge...

rahmathassan:
AEDC(Abuja electricity distribution company) has the best customer care service, if it where to be Aedc, a click of a button, someone will immediately take over your case for instant resolution..
I had issues with my prepaid meter recently I called a meter engineer I knew he was telling me long story that they have blocked my meter . Immediately I googled their website I saw a number for both calls and watsap I sent them messages on watsap immediately they attended to me and activated my meter..

I have sent an email, I hope they will respond asap thou I'll going to their office physically.

Barrywilly:
It is definitely a bypass. If you are not going to be affected, report it officially to the nearest office to avoid bearing the penalties and accumulated debts. It is an economic crime to be using light for 8 continous months without paying.

I am so certain that it wasn't a bypass. When the meter was brought for installation, it was installed by a PHCN official though, I don't know if the wiring must have been tampered with...

Boo3nity:
A basic case of negative meter reading.
Solution:
* recharge that meter with an amount well above that debt you see there. It will wipe away the negative reading and put your meter reading in the positive.
i. You can either continue topping up your meter unit ANYTIME you discover it is about to go negative (you/your tenants have the little box to check your unit balance. Use it!!) and all will be fine between you n the power supply company.

OR

ii. You can reach out the customer care unit of IBEDC (IMMEDIATELY after recharging that meter AND ENSURING your unit is in the positive) to report the negative reading issue.
If for any reason you do I too know and report this to IBEDC without first clearing your outstanding debt, the kain penalty wey dem go bill you for using light free for months (called free riding) will make you lose appetite for days.

You'll be fine las las.

Really, they will still be penalised been the fact that Na their meter no trigger off so one can recharge.
The outstanding debt on it even came from them. A new meter came with an outstanding debt, how is that so. During the duration that the meter was requested for, no light was used oooo.
Why are they cheating their customers....

correctguy101:
I once heard about a gadget that can read ur consumption of power on here...

Some kinda meter.. I dunno.. someone even posted a picture, it's on jumia. I'll share with you when I'm rightly disposed to, I dey enjoy beer time now

Enjoy urself to the fullest bro

nedekid:
Oga It happens. I think it has to do with the negative. Mine on likedc did like so when I got it, they said it was negative Abi neutral wire, they were meant to come check it, but I did not follow up since it was me using it personally and would not let it get to negative.
What you should do immediately is write a letter about your complaint, take it to their office and let them stamp it in acknowledgement. Keep a copy. Make your complaint. To follow up, you can call their customer service number to complain too, but I also prefer email since it is hard copy and evidence.
You have to pay the outstanding since it was used, on the other hand you can decide to challenge it through nerc forum, claiming the meter did not stop reading and so the accumulated debt by your tenants are not your concern and see how it goes.

Thank you so much. I am actually concerned about the negative amount added and the fact the meter didn't even trigger off since 4 months ago it was installed...

Estichuxs:
They usually give free 200 units for a start. When you exhaust it, they start billing.

Maybe that's what's happening with your own.

Yes I am aware of this, but then when I requested for outstanding bills on the meter, the negative amount added got me confusing. Then again, since 4 months ago are u sure the 200 units wouldn't have exhausted for people of six. There are refrigerator users among them ooo...

correctguy101:
Happened to me..

So what's now free about it since I'll be made to pay back ?

Mine on)y accrued not up to 20k before I paid up. Now I don't have any biz with any wahala...

I now use what I pay

Estimated bill na scam abegi..

I am actually avoiding that estimated bill. My single phase meter damaged, I had to switch to the meter that was abandoned by the occupant earlier and I have start paying the debt on it bit by bit..
The price of a single phase meter is now up to 150k while 3 phase meter is up to 230k, then the estimated bill they will place me on before they bring the meter which can span up to over 6 months to take them to bring a new meter.
Estimated bill for over 6months, it will be too huge...

eteba:
The meter is faulty obviously.

You can repair it by engaging a meter engr unofficially, which is a better option.

Officially, they don't repay faulty meters, can only be replaced, and you'll pay heavy estimated bills for the period, as they'll treat it as a bypass since you didn't report to them since it happened.

I just got to know recently that they haven't made recharge on it since 4 months ago it was installed. I purchased the meter through a senior phcn official and I'll suggest the possible way to fix it to him if I should bring it back to him or have it fixed through a private meter engr.
Actually they will delay the repair so as to calculate huge estimated bills before they bring it back.
This is uncalled for tbh.

HopeGying:
Stop begging up and down. Sc@mmer. Enjoy your T-pain mandate.

You're an unfortunate creature. Carry ur bitter life elsewhere...

Mrfeel:
The old debt the shops had before the meter was installed will be added to the outstanding bill of the meter they will be deducting on every recharge till the debt is fully paid, I have same issue 2k Is deducted to pay my outstanding bills on every of my recharge

The old debt is on a separate meter which I have even start offsetting it. It has 369k on it...
I got a new meter when some of the occupant start their ranting and randy behavior as they refused rechargimg on the old meter citing they can't pay for what they didn't use. Now there's new meter yet none has recharge it for the past 4 months ago it was installed. My assumption is that they are waiting for the meter to trigger off before they recharge on it yet the meter sef no off ooo....

Heffalump:
Account type is showing prepaid whereas, the transaction looks like postpaid account.
Something is amidst here.

Go to IBEDC office nearest to you and lodge complain before it's too late.

It is a prepaid meter, I'll escalate it by going to their office...

Pootle:
jus continue enjoying it....that your own dividend of democrazy or share of the national cake, when you have your fill take down the meter and burn it

Ino do this one oo as ino support T-pain at all...

Vecta5:
Go to metering office and find out whatsup.

That's the only way you can solve this issue.

They will sit you down and look at your back office to know what's happening.

Make sure you do it while those Tennant's are there so that you can bill them if there is another bill to pay.

I will do the needful asap and hold everyone of them accountable...

zeusdgrt:
Bypass,no meter should read on negative.Either there is a bypass or the meters are sharing a common neutral capable for it to be reading negative,but in this case I sure it's a bypass

If it is a bypass, I'll seriously deal with the occupants. What manner of stupidity, they abandoned the previous meter citing too much of debt on it, then a new one was gotten and they still refuse to pay their bill...