₦airaland Forum

Adesiji77:
http://nairametrics.com/possible-mergers-and-takeovers-that-can-save-troubled-nigerian-banks/

This OP and nairametrics team r sometin else. 'wrongest' analysis. Nairametrics sit down dey talk rubbish, OP begin broadcast. Na only problem wey nor dey exist una dey c.
------WebKOcpBB0z
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mimima:
skye bank is the best,has an account called skye global,accounts designed for Nigerians in diaspora.You can open it online.and their internet banking is user friendly.They don't use token rather they use OTP (one time password).

I concur to mimima. The otp will be sent to you registered email address since u r nt in Nigeria. Buy this idea and comment with a 'thank you' later.

Well done.


Who and how do we report PHCN for taking the light without notice?

economia:
Yesterday, like thousands of GTBank current account customers, I woke up to an unwelcome, ill-timed gift which arrived in this format:

"Desc: SI TRANSACTION (DIFFERENT CUSTOMERS)-GeNS CHARGE FOR 26NOV2015-06JAN2016."

It appeared that I and others had been once again, unexplainably robbed debited of our hard-earned money. At the last count, I counted over 50 complaints on Twitter (to which GTB typed out the generic response: "Enter our DMs"wink and I have been boiling ever since.

What does "Different Customers" even mean, and how does it qualify as a reason to charge whatever the hell they like, right in the middle of a month and without any warning? The most annoying thing about this is that this charge has come in addition to a separate, unspecified charge for November - December. I mean, how can you justify this sort of repeated financial rape from a body that should be begging for your services? Are they shoring up my hard-earned money for an inevitable "MTN style" fine, or now that the CBN directive has abolished Commission on Turnover charges, is this their new money making scheme?

Either way, this is unacceptable and if these banks won't do the right thing, it is about time we the customers make them sit up and realise we pay their fucking salaries. With the current state of the economy, we cannot sit back and let these guys continue to screw us over and act like they are doing us a favour while doing so. Some of the bank staff even have a misplaced sense of sovereignty over our rights as customers, so it's up to us to educate them on how to treat customers.

This year, let us use the little we have to change our situation.

What is little known to the public is that the CBN will listen to customer complaints, as long as the complaints are lodged using their guidelines. So let's do this. If you've been affected, it won't take much of your time, plus I will make this as easy and pain-free as possible in 2 easy steps. However, I will need your commitment to join us in complaining by following the steps below. This is our money and most of all, this is our country and for the sake of our children, we the people must salvage it from the hands of those who want to create a culture of intimidation. Let's do this.

What are the CBN guidelines for lodging complaints about banks?

Step 1. Lodge a complaint with your bank in-branch, and give them 2 weeks to respond. I would suggest first backing yourself up by sending your complaint via email in advance. What you are after is a confirmation that your e-mail has been received and is being dealt with (you will need this if you need to proceed to step 2). If you do get a confirmation, print it out and make a photocopy. Now, you can take a copy of your complaint letter the bank branch.

Below is a free guidance template you can download and adjust to your taste before taking to the bank.

(Downloadable from: http://www.mrpepe.com/banking/how-to-complain-to-the-cbn-about-unethical-bank-charges/)

According to a 2011 CBN circular, all banks are required to provide a consumer complaint help desk and/or expand their ATM help desk to deal with all kinds of complaints. Before you take your complaint to the branch, ensure that you take a photocopy, and ask someone to stamp this to confirm that the branch has received your complaint.

Step 2. If the bank fails to address your complaint after 2 weeks, escalate it to the CBN's consumer protection department. Please note that you cannot escalate the issue without lodging a complaint with your bank first, so please follow the steps as prescribed.

Here is a free template letter you can adjust to suit your taste.

Letter of complaint escalation template to CBN downloadable from http://www.mrpepe.com/banking/how-to-complain-to-the-cbn-about-unethical-bank-charges/

Please personalise this as much as you can, so that it doesn't look like you just copied it word for word off the internet. Then send to the CBN by email and then by post.

Here are contact details for the CBN:

E-mail: cpd@cbn.gov.ng

Letter: Director, Consumer Protection Department, Central Business District, Abuja

Your letter of complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office or at any of of their nationwide branches.

Lagos branch:

Tinubu Square, Lagos, Nigeria. PMB 12194. +(234) 01 2660100, 2660934, 2660624, 2660647

Abuja branch:

Zaria street, Garki II, Nigeria. PMB 0187, Garki, Abuja. +(234) 09 2342132-4, 234332-6, +(234) 09 23435363

Port-Harcourt branch:

2 Bank Road, Nigeria - P.M.B. 5134 Port Harcourt. +(234) 231019, +(234) 084 230539

Some more CBN guidelines to support your complaint:

Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:

Name, Address, Contact Phone Number & E-mail of the Complainant;
Name of your Financial Institution;
Personal banking details (Do NOT include PIN & Passwords, pleasewink
History/Date of the transaction in dispute;
Amount claimed (if any)
Attach relevant documents to support you claim and
Evidence to show that you have first lodged the complaint at your bank.
Wait for a response, and follow up if you hear nothing after 2 weeks. Please let me know of your progress in the comments section, let's keep this open an transparent. All the best!

Source: http://www.mrpepe.com/banking/how-to-complain-to-the-cbn-about-unethical-bank-charges/

750?

My advice is dat where ever you are, see everything as a tool needed for you to execute your job perfectly. If anything is missing, ur tools are not complete.

Congrats to you @ op. I share in your joy and i say 'thanks' to God for this new beautiful thing. Pls, share the pix and let the lughter continue. Yipeeeee!!!

Still available

Edoblakky:
I can't vouch for any bank. That's why I've reduced my accounts to only 2. I went to gtb to open a dom account for dollars, pounds and euros and they gave me a form to fill. In the form I was asked if I operate a gtb account to which I filled yes. They collected the form from me and told me it will be scanned and sent to my branch in PH. That was how I waited adinfinitum and the accounts were not opened. I had to give another filled form to a friend travelling to PH to submit before the accounts were opened. What a manual bank! There was also a time I was in Florence, Italy for a training and needed to transfer cash to my wife using First bank token. Omon, na so dem block my token say I entered invalid codes. I spent over 3 days calling and sending mails before my token was unblocked. Banks in Nigeria are not ready or prepared to handle financial challenges. We use them because we have no other option!

So sorry for the inconvenience. I'l recommend skye bank to you. Being a Nigerian, u can open an account online which u can operate outside Nigeria. They call it skye global. Just go to www.skyebankng.com, den click on the 'open account' option and finally select 'skye global'

publicenemy: which kind rough play be that na?


unless she is absolutely incapacitated.

frm d way u sound, u won't even go visit her if she's incapacitated. I trust u'l quite d relationship. If she's a wife, u'l ask her siblings to come take her to d village.

Please, when will part time pgd commence? Or can a 2:1 graduate in Economics education enrol for masters in social science/economics?

Good evening fellow people. Nice thread, I'm interested.

Good evening friends. Pls, I need info on pgd for unibrn. A good hearted fellow pls help. U can send me a request on bb via 2B49DA00. I'd appreciate, thanks

Good day friends. I need info on pgd in delsu. I dnt hv d slightest idea hw to go abt it. A good frnd, pls help. Thanks

Do you need a piece of land to set up a business, factory, poultry or a residential home near the Osubi airstrip in Delta state, den contact me on 08063510236

In this and more, amen. Exceeding grace!

Pls, forward to 'rubyno2013@gmail.com'. Tnx