₦airaland Forum

Healer007:
Please I want to be sure
Have MTN stoppes their 2x data offer for new customers for 6months? Because I bought a new SIM, didnt see any message like that

Hi Healer007, MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details. Regards

toluxa1:
I have replied your mail with the card IMEI.

kindly note that i've forwarded your reported issue to our support unit

I'll provide feedback as soon as possible

ghostmist:
Thanks bro!

Is there a way I can get a refund for the 1k data, cos I'm not going to use it?

Please be informed that your reported issue has been resolved

toluxa1:
Omega Centre, Wuse 2 and the regional HQ at Maitama.
I got a call from one Maryjane in Lagos who insisted and told me the 100% Bonus is still active and spoke to the Abuja rep (one Abubakar Yusuf). He later agreed it can be done so I eventually bought it but I was given only 20% on the 22GB plan I bought. He told me I have 44GB on it only for me to get home and see 22GB plus 4GB bonus. That was total deceit which is very wrong.
Is it possible to still activate it? Like maybe on my next subscription.
The number is 08103939523

Kindly send the IMEI Number of your MIFI device via e-mail message to enable me assist further.

MCastle:
Why?
Without subscribing for it
they just remove your money anyhow

This stealing must stop!

Hi MCastle, apologies for the inconvenience caused by this. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

Ifiegboria:
I have just subscribe to mtn data just yesterday night and I ve only opened Facebook just once and some few WhatsApp chats. The next thing I was told is you now have 500+ remaining. I'm surprised
Please what should I do stop this?
Is there something running inthe background of my phone? Thanks

Hi Ifiegboria, i'm so sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

Dhayor001:
@JideSM

You can see i'm not the only one with this challenge

Hi Dhayor001, i'll appreciate if you can send a screenshot of the failed cancellation sms you sent to enable me assist further

ghostmist:
Good day bro. I am not in the country at the moment, however, MTN keeps billing me for the 1GB monthly plan. I have tried to opt out by texting NO106 to 131 but the message doesn't go through.

please could you kindly opt me out of this service and if possible refund the 1000 that was just debited from my account for a service i would never use. my number is 07030408550.

Thanks!

Hi ghostmist, i'm truly sorry for inconvenience. Kindly note that the auto-renewal feature has been deactivated as requested. I'll appreciate if you can send me a screen shot of the failed sms you sent. Regards

toluxa1:
Hello. I chatted with your rep on your site and they told me your N15000 4G Mifi comes with 100% Data bonus but when I visited your office in Abuja, they all told me categorically that the 100% data bonus is no more. Which do we believe now.?
@Tayoccu

Hi toluxa1, the 100% data bonus for 3 months on MTN 4G LTE MiFi is still valid. May I know the exact MTN office you visited in Abuja?

Dhayor001:
Hi,

I trust you would be able to help with my situation.

I just got charged for a data package that i no longer use.

N2,000 no be small money and its really reckless of MTN.

07030505902.

Nothing short of a refund will help please

Hi Dhayor001, so sorry that this happened. Did you cancel data auto-renewal? If yes, i will appreciate if you can provide the date to enable me assist. Regards

FortifiedCity:
These guys have been frustrating my peace with their useless pop-up subscriptions. I will be typing something on my phone and suddenly, out of no where, the pop up will cover my screen and because my hands are in motion, I'll click the trash and they will be deducting my money.

These pop ups range from games, who has time for nonsense games for heaven's sake?
Other times, it will comedy, I don't need MTN to send me comedy lines or sentences. At times, naked women pop up and I go just weak. Different things I don't understand.

I have called them twice and complained bitterly after which the agent will say that they have "unsubscribed" it yet the same bird keeps singing.

I can't take it anymore. I am going to the law court. Even as I type this, more that 10 of such pop ups have occurred. I don't know.

I am documenting my evidence. I won't demand less than N50m for all these because trust me, my peace is priceless coupled with illegal deductions that have been .adequate from all these.

I am so pissed off right now. Somebody get me a lawyer!!!!!!

Hi FortifiedCity, apologies for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

chistev12:
is there a way of checking data balance for the night plan?... it doesn't work through the usual "2" to 131

Hi chistev12, you will receive a notification sms and a prompt while browsing between 12am and 4am. Regards

Pet1620:
I did mail u via NL and still no reponses from u.

So sorry Pet1620, i've sent you a an email message, please reply. Regards

Endomorph:
Ok I'm waiting

Several calls placed on your line were unanswered. Let me know if you wish to reset your Share and Sell PIN.

Moneyboyz:
Bro JideSM
You haven't attend to my request, I've inserted the sim in my phone now number is 08167349201
Thank you sir.

Hello bro I had to mention you above to call your attention to this issue with my line.

It's been like this for more than a year now and it's so frustrating.
It all happened when phone was stolen,I called ye customer care to help Barr this line to avoid this person using my airtime.

To did and I was grateful. I retrieved my line and the problem starts, I have not been able to browse with my line ever since then. It's H+,H,E or GPRS doesn't come up. All settings are correct and my message Central number is correct.

I had to buy another my line to support myself and it's frustrating, I need to grab back on this line and browse,I can't he using two my line in a single phone.

There was even a time I subscribed and I was not able to use it until my 1gb sub expired without even touching 1byte out of it.
This is a bug and needs to be fixed, please don't tell everything is okay with my line as I've used 4 android after that and the same thing persist.

Help me bros.i have airtime on this sim now, configuration is correct but the data doesn't come up. please help.
Thanks..

Hi Moneyboyz, please be informed that your reported issue has been resolved. Regards

Endomorph:
How do I change my share and sell pin to default. This is my number 08138865912.

Hi Endomorph, i'll contact you shortly.

loverofgoodtins:
My nos is 07065986169

Hi loverofgoodtins, checks on your line show that you were billed N50 for Game Factory on 4th October 2017. However, the service is no longer active on the line. In addition, you can manage Value Added Services on your line by dialing *447# or *123*5#.

brainiacadeboi:
JideSM, Please i nid Gprs settings with its access point on my Nokia c2:01 and i nid it to be in prov mode since i cant edit settings on my phone 081 6699 4864

Hi rainiacadeboi, i've sent the GPRS settings to your line. Kindly restart your device.

loverofgoodtins:
MTN has been deducting my airtyme unlawfully,claiming that I subscribe to their different package which I dnt. I ve called their customer care several times to complain but nothing is been done about it.

Cc: lala
Seun

Hi overofgoodtins, apologies for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

Pet1620:
I got this message after entering a wrong security number yesterday when i was trying to call customer care and i don't know what the message means ''Your account has been locked for entering wrong security number. Please call 180 visit the web or the walk-in customer assistance to unlock your account.'' please help me to resolve this issue.

Hi Pet1620, so sorry for the inconvenience. Please send your mobile number via email message to enable me assist.

Moneyboyz:
Bro JideSM
You haven't attend to my request, I've inserted the sim in my phone now number is 08167349201
Thank you sir.

Hello bro I had to mention you above to call your attention to this issue with my line.

It's been like this for more than a year now and it's so frustrating.
It all happened when phone was stolen,I called ye customer care to help Barr this line to avoid this person using my airtime.

To did and I was grateful. I retrieved my line and the problem starts, I have not been able to browse with my line ever since then. It's H+,H,E or GPRS doesn't come up. All settings are correct and my message Central number is correct.

I had to buy another my line to support myself and it's frustrating, I need to grab back on this line and browse,I can't he using two my line in a single phone.

There was even a time I subscribed and I was not able to use it until my 1gb sub expired without even touching 1byte out of it.
This is a bug and needs to be fixed, please don't tell everything is okay with my line as I've used 4 android after that and the same thing persist.

Help me bros.i have airtime on this sim now, configuration is correct but the data doesn't come up. please help.
Thanks..

Hi Moneyboyz, i've sent you an email message. Please reply

[quote author=Moneyboyz post=60935662][/quote]I'm unable to reach you on the mobile number you provided as it was switched off. Let me know whenever you are available. Regards

ogbright:
Mtn I need my credit. you are owing me #430. I borrowed money from mtn they debited but never credited, it happened trio times.

I used the little money on me to buy credit but it never reflected on my balance. Now I have abandoned that line and you guys don't want to do any thing about it.

mtn mtn mtn! give me back my credit.this is the no 08161788184.

Hi ogbright, apologies for the inconvenience. Checks on your line show that you used the Xtrabyte service on the Sep 13, 2017 5:51:37 PM, Sep 13, 2017 8:28:33 PM and Sep 13, 2017 10:05:26 PM respectively and you were given 50MB each which you have exhausted. You currently have outstanding balance. Please dial *606#, then select check balance. Regards

Moneyboyz:
JideSM

Hello bro I had to mention you above to call your attention to this issue with my line.

It's been like this for more than a year now and it's so frustrating.
It all happened when phone was stolen,I called ye customer care to help Barr this line to avoid this person using my airtime.

To did and I was grateful. I retrieved my line and the problem starts, I have not been able to browse with my line ever since then. It's H+,H,E or GPRS doesn't come up. All settings are correct and my message Central number is correct.

I had to buy another my line to support myself and it's frustrating, I need to grab back on this line and browse,I can't he using two my line in a single phone.

There was even a time I subscribed and I was not able to use it until my 1gb sub expired without even touching 1byte out of it.
This is a bug and needs to be fixed, please don't tell everything is okay with my line as I've used 4 android after that and the same thing persist.

Help me bros.i have airtime on this sim now, configuration is correct but the data doesn't come up. please help.
Thanks..

Hi Moneyboyz, so sorry about this. Please send the mobile number via email message to enable me look into this. Regards

Johnsonifeoluwa:
iyanaipaja

Please visit 160, Akowonjo Road Egbeda or Oando Filling Station, By Ile-Epo Bus-Stop, Lagos - Abeokuta Epx.

Johnsonifeoluwa:
Hello please I was robbed of my phone
pls can any one help to retrieve my mtn sim
the que at mtn office is. Much
and my schedule are so tight pls I need help

Hi Johnsonifeoluwa, so sorry that this happened. Please be informed that you can ONLY perform welcome at MTN Walk-in centre with a vlaid ID card, PUK and sim registration details. Let me know your location so i can direct you appropriately. Regards

arejibadz:
hi... please my sim doesn't send message to 131 on my phone but I can send to other numbers but when I put it on another person's phone it would send message to 131

Hi arejibadz, apologies for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards

chistev12:
please, i am trying to subscribe for the mtn night plan. i know it works for only customers on mtn pulse. i tried migrating but it says i am already on pulse... but after sending ''night'' to 131 i get a message saying ''Y'ello, your subscription to MTN Pulse 500MB Night bundle has failed. Please retry by sending Night to 131.''

what is the problem.

when i check my balance it reads; BetaTalk main balance: 102.25

why does it say betatalk instead of pulse?

my number is 08141877421.

Hi chistev12, so sorry for the inconvenience. Your line is currently on MTN Pulse tariff plan NOT MTN Beta talk tariff plan. Please confirm if you were billed for the Night browsing. Regards

ogbright:
OK. I will mail u my other no

I've sent you an e-mail message. Please reply

alexialin:
Honestly mtn are thieves!


I called their customer care and with anger i told the customer care representatives that they are all thieves

What kind of rubbish is this.

Bloody thieves!

Hi alexialin, I will appreciate if you share the issue with me on the MTN Customer care thread https://www.nairaland.com/1379574/mtn-customer-care-thread/ or you can send me an e-mail message. Regards

Dnockeror333:
For three months now, I have not recharge, because everytwo hours (30minutes ago), it is always that STREAM FM or the Facebook Monthly!

I'll contact you shortly. Regards

Dnockeror333:
Truelly truelly, I say unto you, young Hot man, you do not resolve anything! Because the problem of MTN Sim deduction, SMS and irrelivant messages still persist!

Hi Dnockeror333, i appreciate your comment. With regards to our last conversation on the thread here https://www.nairaland.com/1379574/mtn-customer-care-thread/211, you confirmed you no longer receive any sms. As for the deduction, let me know the amount that was deducted and the date you noticed it to enable me look into it. Regards