₦airaland Forum

Tholley:
Hello. please can I follow the procedures on your page: https://www.mtn.co.za/Pages/SIMSwap.aspx?_e_pi_=7%2CPAGE_ID10%2C2967627927 to do a sim swap

Hi Tholley, Kindy visit the nearest MTN Walk-in centre to perform a sim swap. The requirements for sim swap include:
1. Welcome back pack
2. SIM Certificate (PUK number)
3. Frequently dialed numbers (minimum of 3)
4. Valid ID card
5. SIM registration details.

iyke926:
JideSM, can one port twice to another network in within a week plus or 2 weeks?

Hi iyke926, please be informed that you have to remain with one network for at least 45 days before they can move to any other network. Regards

Goldcheddar:
Hello, please can my birth certificate be used to retrieve my MTN sim card in place of an ID?

Hi Goldcheddar, no please. A valid ID card is a very important requirement for sim swap. Regards

sheddyboy01:
I want to find out if there was any increment on your SME Data prices recently.

Hi sheddyboy01, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME Data Share

Fredkio:
Good day Mr Jidesm . I am currently being charged for subscriptions i know nothing about. Amongst others are , Flip weekly, mobile magazine, football blitz, mobile picture etc, pls sir , i am tired of loading my card and then finding out later that 60% is off from it .. pls hlp me , I have tried unsubscribing from them but it doesn't work . My number is 07065459348 . Thank you.

Hi Fredkio, so sorry for the inconvenience. Please be informed that your request for deactivation has been completed. You can also dial *447# to manage active value added services on your line. Regards

bomboyi:
Good day, I have an Mtn line with msdn no: 08066061677, yesterday on my way home at about 6pm, I received a message from Mtn concerning sim swap,I immediately called Mtn customer care, the officer said there is nothing to worry about,that it may be a mixed up. When I got home, I tried to make a call with no avail, when I tried to send sms, it wasn’t going. So I decided to call the line from another line, I got an engaged tone. Now my line is no longer working.

I want to know what happened.

Hi bomboyi, so sorry for the inconvenience. I'll contact you shortly. Regards

Y'ello, the inconvenience is regretted.

Please provide the picture of the court affidavit via private message for review.

Thank you for your understanding.

BabyApple:
My phone got stolen today.. with my mtn line in it , which is my main/business line.. i went straight to my office at sabo yaba to do a sim retrieval, on getting there , the security at the entrance asked me if i have any valid ID card which i told him i dont have, because my house got burnt some months which make me loose all my valuable things including my ID card with my ATM card.. i asked him if i can use Affidavit for the sim swap , then he said yes i can do the affidavit for the sim swap.. after one hour i went back to the MTN office.. i was told again that i cant use the affidavit for the sim swap.. does it mean i would not be able to get my sim card back.. Please i need solution .. i mean fast solution.. i wouldnt like to make trouble with you guys.. Thank you

Danhumprey:
Hi. good morning. I just sent you a mail. I'm having issues with my phone number. I keep getting unsolicited SMS, actually two SMS that were first sent to me few weeks ago, but till today, I keep getting them as if they are new SMS everytime I switched on my phone. it's beginning to look like an annoying spamming. do something about it.

I've emailed you my phone number.

Hi Danhumprey, i'm truly sorry for the inconvenience. I've replied your email. Please check and revert. Regards

#MTNSeasonOfSurprises

Touching Lives Across The Country

#MTNSeasonOfSurprises #MTNSeasonOfSurprises #MTNSeasonOfSurprises

pabllov:
i had 600mb remaining of my daily subscription, i then did night plan to download movie, lo and behold MTN deducted from the daily data plan instead of the night own (i did the night sub by 12.56am),,,, what could have went wrong?

Hi pabllov, so sorry for the inconvenience you may have experienced. Please send your mobile number via Email message to enable me run a check. Regards

guji12:
08163240251 .. CAc road orhuwhorun.. warri.. Delta state

Y'ello guji12, feedback received is that you confirmed the 3G network issue has been resolved. Thank you.

GloryIsaac:
My sim can't make or recieve calls, it hangs up immediately.. also can't subscribe or check account balance, it keeps saying "the code used for this recharge is incorrect etc" but i ain't recharging any thing

Cc JideSM

Y'ello GloryIsaac, kindly PM your number, device type and the data plan you want to activate. I will like to look into it. Thank you.

nurez305:
Hi JideSM, last month I complained about my npower data that I was unable to use it to browse which was later resolved after 10days.. samething is happening to me this month, my sim is not up for browsing since the beginning of this month. Please what is the issue causing this. Is this what I will be facing every month ?

Please do something, my number is 09062147458

Thank you

Hi nurez305, so sorry that this happened. The inability to browse with Npower data issues are receiving attention our support unit. I'll provide feedback on resolution details. Regards

Moneyboyz:
Boss JideSm

I still thank thee for helping me out with my 08167349201 that has refused to browse for a year and you fixed it for me. The sim is browsing now the H+ is coning up and the download speed is okay

But

I some issues have followed and I don't think its normal

First its the issue of USSD codes not responding. Eg " I dial *556# up to 5 times to see my balance end so on"

Meanwhile I have two Mtn sims and the second one won't act or respond this way.

Secondly is the issue of network failure on this sim, the service goes on and off like NEPA. When ever I'm browsing the service drops off and I have to put the data off before the service signal comes back on again. Or at times while my data is still on, the browsing would just stop and I will have to off and on the data again..

I use an Infinix Note 3 and my phone is intact
I stay in sango its where we have 4g,3g and edge network
I have two Mtn sims and its not the same with the other line
Please help me.do something about this cc. JideSm
08167349201
One love.

Hi Moneyboyz, so sorry about the network experience. I'll contact you shortly. Regards

Kusaa:
I subscribed to 2GB mtn data from data SME last week but this evening i observed that,they are charging my credit in addition to data subscribtion,please what can i do to stop it.Thanks guru of the house

Hi Kusaa, I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

GloryIsaac:
My sim can't make or recieve calls, it hangs up immediately.. also can't subscribe or check account balance, it keeps saying "the code used for this recharge is incorrect etc" but i ain't recharging any thing

Cc JideSM

Hi GloryIsaac, i'm deeply sorry for the inconvenience you may have experienced. Please send your mobile number via the E-mail message to enable me assist. Regards

Dreydoe:
mtn ...am not seeing 4g on ur network ooo.. Am using hot 4 pro...do I need to update my sim to get 4g LTE?

Hi Dreydoe, yes please. Kindly visit the nearest MTN Walk-in centre with a valid ID card to upgrade your sim to 4G

You can reach us on WhatsApp via the following phone numbers: 09033000001, 09033000002, 09033000003, 09033000004, 09033000005.

babashiko:
Please I need the mtn customer care service WhatsApp no.

Y'ello, this experience is regretted. Please send your phone number and full address in the area of a complaint via private message for resolution.

guji12:
Dere has been no 3g network for d past 1 week in my area.. in warri.. mtn.

guji12:
Mtn 3g hasn't come up since d last 4 days now.. mostly midnight.. please who has experienced it?

Hi guji12, I sincerely apologize for the inconvenience caused by this. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me your mobile number via private message to enable me run a check. Regards

officialfysh:
I'm using tecno phantom5 and if I turn on d my sim2(Mtn) data it doesn't come up, but it indicates that d it's on but I don't get to see d H+ signs

Hi officialfysh, I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

depeak:
Hello,
JideSM
Please I wanted to send vtu of 15k to my number that ends with 77 but mistakenly sent to a number that ends with 47. Since Monday, I have been calling customer care and the woman that got the credit. But now she is no longer answering my calls and has not transfer the airtime back even after I had pleaded with her and she had assured me of sending it back to me. CSP's are just apologizing and saying they will inform technical department. Please, how can I get my airtime back? Thanks

Hi depeak, so sorry for the inconvenience you may experienced. Kindly provide your mobile number and the wrong number via the email message to enable me assist. Regards.

tempem:
Hello... Jidesm. I wanted to recharge #600 via my first bank mobile app.. I got a debit alert however, Mtn never credited me. I've called your customer care representatives but I got nothing reasonable from them. Please, see to this.

Hi tempem, so sorry for the inconvenience you may have experienced. Please be informed that there is an automated reversal process for failed online airtime recharge, you can contact your Bank if your line is not credited after 24 hours. Regards

jboixxx:
I'm still waiting for the outcome of your checks o, abi, no outcome ne?

Hi jboixxx, i'll provide you feedback as soon as i get the resolution details from the support unit. Regards

Franklin91:
I am trying to migrate to mtn zone but it keeps saying '' this service is not available''.. Please help

Hi Franklin91, so sorry for the inconvenience you may have experienced. Migration to MTN Zone is no longer available. You can dial *123# for available tariff plans. Regards

tjmc:
I recharged my line with two hundred naira airtime. I didn't make no calls oh
So I later called my friend for some few minutes and the next thing I saw was my blnce new ninety three naira. I was shocked.
Pls help me check

Hi tjmc, so sorry about the deduction. I've sent you an email, please check. Regards

Jhuniyour:
The other time it happened, I reported here
https://www.nairaland.com/4065769/see-what-mtn-charged-me


Just a few minutes back, I sent 2 short sentences less than 60 characters and I bet there weren't special characters but I was billed N35.

I just dont get it.

Or is it my village people? Because I haven't seen any complaint.

Hi Jhuniyour, I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

simplyakinz:
Where Can I Get MTN customise Smart phone in abeokuta? price?

Y'ello simplyakinz, you can purchase Freetel ice 2 device @ N13,000 and enjoy 100% data bonus for 3months. You can check this link https://www.mtnonline.com/ice2 for more details. Please visit 3 Lalubu Street, Oke-Ilewo, Abeokuta

Y'ello. I am sorry for the inconvenience. Please send your phone number and your full name, as shown on your registration details; as a private message. Thank you.

Benirose:
Hello,

Please how does one get a pin for Mtn SME data share

Y'ello, my sincere apologies for the inconvenience. Please note that the device and website visited affect data usage. Laptops and phones with large screens use more data. Also, apps with background data access, also use more data. You can view your data usage on the Settings of your phone, or via the MyMTN app on your phone. Kindly follow these guidelines to check or monitor data usage on your phone: Make sure that mobile data is turned on. From your Home screen Find and tap Settings Select ‘Data Usage’ then select limit data usage or alert me about data usage based on your preference.

You can save data on your device by doing the following:
- Turn off/disable automatic updates in your Google Play Store settings. Instead, manually update the apps you use frequently when they have updates.
- Only upload/download pictures, videos and audio when necessary. Change the settings of apps like WhatsApp, Facebook, BBM, etc. to disallow automatic downloads of media like videos, images and audio.
- Connect to Wi-Fi whenever and wherever it is safe and possible to do so
- If you must do large downloads, as much as possible, do them over Wi-Fi.
- Use app and file sharing apps like ‘Flash Share’ where safe and possible.
- Use Browser data compression options, available on Chrome, Opera, etc.
- Choose to access Facebook with browser rather than the Facebook app which uses more data.
- Where possible, go for offline Android Apps and games rather than the ones that need internet access
- Restrict background data. You can do this generally in Settings or do it for individual apps, also in the Apps sub-menu of your device’s settings.
- Only use when necessary, data-draining services such as YouTube, Instagram, Spotify, etc.
- Identify and limit or remove high data-consuming apps from the Data Usage sub-menu of your device’s settings
- Use Google Maps, Google Docs, and etc. offline.
- Turn off Wi-Fi Hotspot. Where you must use it, use it with a password and keep your password secret.
Thank you.

engineerboat:
MTN your data consumptionans sapping is faster than Usain bolt. Why is that.


Ome cannot even use 10gig for 2 weeks now again

Y'ello, my sincere apologies for the inconvenience the notifications are causing you. Please note that these notifications are pre-enabled on many websites. However, they can be turned off by following these steps:
To allow or block notifications from all sites (Android)
1.       On your Android device, open the Chrome app.
2.       Tap More and then Settings.
3.       Tap Site Settings and then Notifications.
4.       Use the blue slider at the top of the screen to turn this feature to Ask first or Blocked.
Ask first: You’ll receive an alert from Chrome whenever a site wants to show you notifications. This is the default setting.
Blocked: You won’t see any notifications from websites.

To allow or block notifications from all sites (Opera Mini)
1.       Tap on the Opera icon and choose Settings (gear icon).
2.       Scroll down and choose Advanced.
3.       Disable the toggle next to Opera notifications.
Thank you.

tjmc:
I am just tired of MTN. The last time I complianed of been bugged with incessant and disturbing advert from MTN services. The rate of bugging has actually increased by up to 100%. Make eno be like say I dey lie. Just see the attached pix. I will keep posting the screenshots daily here until them tire or I write NCC and then sue them.
But my question is why should MTN write a program that bugs peoples phones with advert which are totally irrelevant, but would discontinue a service that is actually beneficial to customers like the Missed call notification.
I tire no be small for MTN sha