₦airaland Forum

Josh44s:
Please I need help. My Data doesn’t last anymore unlike before, initially it takes 2 weeks but not just 4 to 5 days. Is there anything fishy Mtn is doing to me? I even switched off all apps except my google chrome, WhatsApp and Facebook messenger. Am not finding it funny anymore

Hi Josh44s I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me your complete mobile number via private message to enable me run a check. Regards

jboixxx:
seems the Nairaland email ish is back... here's d no:

I'll give you feedback as soon as possible. Regards

Done

PromiseUche:
Pls JIdeSM, help me stop stop FLIPW to 33388 and the rest, they seems not obeying the stop command. My Number is 08138948151.
Pls, I hv bn so frustrated until I saw these trend on the internet.

Hi PromiseUche, so sorry for the inconvenience you may have experienced. The issue has been sorted. In addition, you manage active value added services on your line by dialing *447# or *123*5#. Regards

jboixxx:
You de mind those people! My 2772MB disappeared over night on Thursday after auto renewal. They didn't roll my over 2.5GB over, and after complaining, they told me their system reads 1.4GB and data dropped to 5.12MB (within minutes without any form of connection) before the auto renewal was effected.

They're becoming unbecoming!!! Airtel will be last resort eventually.

Hi jboixxx, i sincerely apologize for the inconvenience you may have experienced. I will appreciate if you can send your mobile number via the Email-message to enable me run a check. Regards

mattAR:
Hello please am trying to subscribe to mtn 1000 1.5g but it keeps telling me 'sorry your previous request was not successful proceed please try again later' for the past 5hrs what do I do now

Hi mattAR, so sorry for the inability to activate the 1.5GB data bundle. Kindly send me your mobile number via the Email-message to enable me assist. Regards

BabyApple:
Mtn abeg can you guys explain how my 2gb data finished up within 1hour because I connect it to my laptop through hotspot?

Hi BabyApple, please send your mobile number via the Email- message to enable me run a check. Regards

babashiko:
Thanks. Yous mean if I didn't finish the data before expiring date on the weekly data the remaining data will be wipe out while I still have validity on the monthly sub.

Please note that the unused data will be rolled over once you have the subscription amount on your line on or before the expiration date.

justFEARLESS:
I have called their customer care representative twice today to report but they keep terminating my calls (i wonder where they get those annoying people).

I have been so broke for the past few days n this has led me to MTN borrow Xtratime/Xtrabyte for data to keep working (I am a blogger). Well on the 16th of this month, I borrowed 500mb which was suppose to last for 1 week and everything seems fine until this morning when I tried to browse and I couldn't. I never expected that it was the data because I checked it before switching off my phone last night and I still had 312mb but this morning, it was nowhere to be found. I checked my data usage between 16th and 18th, it was not even up to 200mb and It should be a week next week Thursday so MTN, where is my data (0703797551*)

One of the Customer Care rep I called was telling me that I may have been careless (Egbami), I was like ' Sorry O, if switching off my data and phone is carelessness, abeg what is now being careful o'

I know I am not the first person this is happening to but one of the customer care rep doubted me when I said I may attack MTN.... Why will you scam someone who borrowed to make ends meet

Since Customer Care has failed me, I know nairaland won't
MTN, abeg where is my data?

To MTN

Hi justFEARLESS, i'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me your complete mobile number via Email- message to enable me run a check. Regards

babashiko:
I have a monthly data sub which I have exhausted but my validity date is still far and now I have resub for a monthly data plan with the validity still earlier than my first month sub. Now I didn't exhaust the weekly data volume in the next one week will I still be able to use the remaining volume of my data of the weekly sub with my monthly sub validity or they would wipe the remaining data volume as soon as it's validity expired in one week.

Hi babashiko, yes you will be able to use the weekly bundle so far it's within the validity period. In addition, please note that for every data bundle (weekly or monthly), there is no extension of validity date. Let me know if you need further clarification.

bolorunfem:
Dear JideSM, pls I did not subscribe to the services below: so pls help stop them and other unsubscribed for messages like that from coming. Here's my number: 08036568091.

(1)
Customer, you have successfully subscribed to FLIP weekly and N100.00 deducted from your account. Your service will be renewed on 2017-11-23. To , text stop FLIPW to 33388. Click www.flip.com.ng Enjoy!
(2)
Dear Customer, you have successfully subscribed to Smart Now and 20.00 deducted from your account. Your service will be renewed on 2017-11-17. To cancel, text Stop GSN to 55326. Enjoy!

I have sent STOP repeatedly but it's just not being accepted. What kind of daylight robbery is this? And when I send DNT they promptly reply that DNT is active on my sim. So frustrating.

Hi bolorunfem, so sorry for the inconvenience you may have experienced. Kindly note that the services are no longer active on your line. In addition, you can manage any value added service on your line by dialing *447# or *123*5#

tjmc:
Hi Jidesm I have sent you the mail. I still do receive the said adverts

Y'ello tjmc, feedback received is that you have been educated accordingly. So sorry for the inconvenience.

BabaOwen:
Please friends, I wanna know the code I will use in migrating from mtn pulse,to mtn better talk.

Hi BabaOwen, simply Text BT to 131 or Dial *123*2*1# to migrate to MTN BetaTalk tariff plan. First migration within 30 days is free while subsequent migration (within 30 days) is billed @ N100. In addition, i'll like to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where we discuss matters relating to MTN

dgurudoer:
congratulations MTN network you just make yourself a #WorldMostStupidNetwork.

Y'ello dgurudoer, I apologize for any inconvenience you might have experienced.
I will like to inform you that I run a thread where MTN Customer issues are addressed. https://www.nairaland.com/1379574/mtn-customer-care-thread Kindly PM your number and share your concerns. I would love to assist.

babashiko:
How do one check the balance on nighty sub and whc data are they charging first when am on monthly data plan and night data sub when both are active at the same time

Hi babashiko, kindly note that you will receive your data balance notification while using the MTN Pulse night browsing. As regards having both monthly data plan and night plan, I'll suggest you restart your device or turn off and on your data service on or before 12am to enjoy the night browsing. Regards

ybalogs:
How do we share data on MTN? I've tried it several times but not successful.

Hi ybalogs, please see link for details on MTN SME Data Share https://mtnbusiness.com.ng/sme/datashare

kkon:
pls unsubscribe me 4rm any advert eating up my crefit my number is 08063432061 thanks.

Hi kkon, please be informed that you can manage active value added services on your line by dialing *447# or *123*5#. Regards

Consultemyu:
hi jideSM,
please I'm having difficulty sharing data. I get the error message 'Invalid message' even as I shared data just a few hours ago. my number is 08032210950. thanks.

Hi Consultemyu, i'm truly sorry for the difficulty in sharing data. Kindly confirm if you can now share data. Regards

bobeefc:
@JideSM pls disable Laugh out loud on 08033370430

Hi bobeefc, please be informed that your request has been completed. In addition, you can dial *447# to manage value added services on your line. Regards

nurez305:
Samsung Tab E

Follow the steps below

• Click Settings
• More network
• Mobile Network
• Access Point Names
• MTN WEB/GPRS
• Tap Proxy and Delete the number in the field
• Tap Port and delete the number in the field
• SAVE

tjmc:
I am just totally tired of this useless MTN network. How can they keep sending me useless ads whenever I just want to start using my phone.
Just see the screenshots below. I still have like 7 to send again

Pls deactivate the ads for me

Hi tjmc, so sorry about this. Kindly send your mobile number via Email-message to enable me assist. Regards

krattoss:
hello dear, good day..please am having small hitches in my line 08105968079... I have a remaining subscription of 219 mb and a bonus of 604 mb on my mtn line...

I now bought another 5 gig from power hq online data resellers..but since then..when an browsing..am been deducted from my 5 gig I bought which lasts till febuary instead of my remaining normal monthly subscription which expires in few days time..

Please can u help me rectify it so that my subsequent data deductions will be from my soon to expire 219 mb instead of the 5 gig I bought...thanks

Line affected. .08105968079

Hi krattoss, apologies for the inconvenience caused by this. I'll contact you shortly. Regards

nurez305:
Hello JideSM, please I call yesterday to complain concerning the internet issues on my line and I was told my sim is currently suspended which I don't know the reason why they suspend my sim from accessing the internet.

Please help, my number is 09062147458

Hi nurez305, so sorry for the inability to access internet. Kindly state your device type to enable me look into this. Regards

Tkoy:
I really want to know the problem with all our service providers here in Nigeria. Especially MTN and Glo. My complain is pointing towards MTN network. Today I was charged 50 naira for a service that I did not subscribe for. Please I did not tell MTN to subscribe game factory for me. I have complained to them about issues like this before, but they kept on deducting my little airtime unnecessarily without my consent, and when you call them to return it back they will tell you that is irreversible. Have you not noticed the exorbitant charges from MTN this days. Increase in Data subscription charges, increase in charges when you borrow airtime from them, ranging from 4-5 naira to 5-7.5 naira . they now charge 10 naira when you do share and sale to even your own number. When I buy 100 naira airtime on Glo network, believe you me that I will not be able to use it to make 6 minutes call. The same thing goes with MTN, you will have 50 naira and they will tell you that you have only 1 minute remaining. MTN have increased their normal whatsApp weekly and monthly subscription from 25 naira/week to 50 naira and 60 naira/month to 150. Their data hardly last to completion this days, even when you are using it without any download.

Why is all this things happening. Please our law makers should find a solution to this very issue because, it is really becoming a serious issue in our communication system.


what is our information minister doing over this issue? We can't continue like this. Am tired of always loosing my little airtime to MTN. I bought it from them, but they will not allow me to enjoy it.

Please, the government should take note of this!!

Thanks

Hi Tkoy, apologies for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

INTERMAN:
With the way MTN is eating up data these days, even to check data balance is now a torment from this network provider. Please which other network can I change to from november?

Hi INTERMAN, i'm truly sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

BabyApple:
Dear Nairalander, i want to share this inofrmation because almost MTN users will fall for the trick by MTN to charge you N20 daily in the name of unlimited download package call ZOMOBIE UNLIMITED DOWNLOAD for N20 daily which will be N600 Monthly without any data allocation.. I Checked my account balance yesterday when i saw that advert of unlimited download for just N20. My mind already told me its a scam and its not going to work so i give it a trial to see if it actually work or not. My daily daily is suppose to end yesterday Saturday so i subscribe to that so call unlimited download things oo.. Na so i open my browser to surf ooo na hin page no gree load oo.. I open Facebook app again.. E no load.. Na so i call the customer care agent to know wetin dey happen oo.. The agent come explain to me a na unlimited download oo no be unlimited browsing.. Him say i can only download celebrity pictures with that package and i must have data on my line to open the picture link then i will not be charge for downloading the picture.. I ask am if i go fit download video.. My guy say no , na only pictures.. So dear nairalanders dont fall for this cheap scam ooo

Hi BabyApple, i'm so sorry for the inconvenience caused by this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

Lojekunle:
I good morning
I saw a message about 20 naira vip unlimited browsing offer from mtn. So I checked it out double reduction was made and I couldn't even browse. Why are you making false advert.. It's called mobozie

This is my number 08149376827

Hi Lojekunle, i'm truly sorry that this happened. Please confirm if you were able to access the Zomobie portal http://bd.zomobie.com/.

honey001:
Mr JideSM, Another one has happened oooh, I bought 200 MTN through mobile app just this morning, am yet to make call at all, just now that I want to call, low and behold, my account is Zero naira, how the credit disappear I don't know oooh, please help clarify how my credit take disappear... my number is 0 7 0 6 0 9 0 5 4 9 9

Hi honey001, so sorry for the inconvenience. Please be informed that the amount deducted was later credited back on 2017-10-28 21:24:21pm. Regards

toluxa1:
Which SMS notification? I never said I received any SMS. Kindly refer back to my initial complaint. You asked me to email you the IMEI of my 4G Mifi which I did, not aware of the SMS you are referring to....

Kindly send an alternative mobile number to reach you via email message. Regards

Ontarget:
I have an active data plan then subscribed for the MTN YouTube plan. I discovered my main existing data plan was still being billed. Wouldn't it work when you have an active data plan?

Hi Ontarget, i'm so sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

toluxa1:
No feedback yet?

Kindly provide a screenshot of the sms notification you received regarding the 100% bonus in order to assist further.

toluxa1:
Is this different from the offer that gives 100% data bonus on 4G Mifi?

yes please. You can visit https://mtnonline.com/kpalasa-faqs for more details

orobosa26:
pls am having issues with my mtn sim am unable to make calls and wen my number is dialed from from another sim it say d number is not reachable pls help me check 08036740163 I can't even check my account balance

Hi orobosa26, so sorry for the inconvenience. Your line has been worked on. Please power your device off and on then try making or receiving calls. Regards