₦airaland Forum

2016easy2017:
remember i have contacted you on this forum before. all you are thought to say is "we are sorry for the inconveniences..." and nothing is done to it.
i don't need you any longer. Nigerians don't need your thread. we'll settle it the right way

Hi 2016easy2017, i will appreciate if you can remind me of any issue you complained about on the MTN Customer care thread that wasn't resolved. This particular issue in your thread has been resolved. I contacted you via phone yesterday and you were refunded the amount that was deducted after checks done.

millik:
I don't recharge my mtn line again... been thinking it was virus. anytime I have airtime on my line and my data is on, my line normally subscribe to a package on its own...

have called customer care several times they asked me to unsubscribe from it, which I did.. but to no avail .


it's always games club, videos streaming or even music.
sometimes it normally comes with a notification asking me to accept or cancel, whereas at times it subscribes automatically..

I have flashed my mobile like twice, the ish still persists..

they issue definitely have to be from mtn..

Hi millik, apologies for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

Fmdipo:
what is the validity period of MTN vtu bonus

Hi Fmdipo, the validity period is 3 days. Regards

orientalzempire:
0814 318 7043
That is the number I went to retrieve since 2 days now and d network is not still coming up

Hi orientalzempire, apologies for the inconvenience. Kindly send an alternative mobile number to reach you vi email message for assistance. Regards

Buchika:
Please Jide unsubscribe my number 08038946558 from all caller tunes. I tried unsubscribing from message and ussd codes but it's not successful.

Hi Buchika, so sorry for the inconvenience. I've just sent an sms containing Callertunez subscriber password. Kindly state it to enable me assist. Regards

2016easy2017:
Fellow Nigerians, its time to proof we ain't slaves any longer.
MTN has been stealing an average of =N=100 every 3 days fro over 100Million Nigerians. this amounts to =N=30 Billion monthly or more.
you eother speak now or be silent for ever.
if you have ever experienced this before, pls just contribute by stating your phone number only or you may add your complains or experiences.
we hope to foward all these phone numbers to NCC fro disciplinary actions or legal actions against MTN.
This is our chance to demand for justice and good services.
lets get all the numbers to over 100 million. you can contact your friends and anybody you know to contribute.
100Million Nigerians could not have all agreed to lie against them at the same time.
if you are not complaining, then don't you blame any government for poor services.
my number is 09031113199
yours pls.

Hi 2016easy2017, as discussed on phone. Please be informed that a sum of N100 has been refunded to your line which was the ONLY amount deducted from checks on the system @ 9th September 2017. Regards

ogbright:
thanks for response, waiting for ur assistance in regards

Hi ogbright, i'm unable to reach you on the mobile number you provided. I'll appreciate if you can send me an alternative mobile number via email message to enable me look into the issue. Regards

ogbright:
This is so unfortunate and unacceptable the way mtn has been robbing me. Just within 3days now, I lost 430 from them.

I borrowd #100 worth of airtime the first day, I was debited # 115 within a second yet they never credited my account.

I repeated it like this the second time and was never credited. Instantly a message popped in stating the total debit for me to balance.

The third time was that I wanted to borrow but was denied so I took the little money I had to purchase airtime. After loading it, a message came comferming the credit enters my account but it never reflected on the balance. I couldn't make call, I was so devastated.

I abandoned my mtn for other line I'm currently using.
08161788184

Hi ogbright and 2016easy2017, so sorry for the inconvenience caused by this. I'll contact you asap. You can also follow thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Regards

orientalzempire:
It is over 24 hours now that I went to retrieved my mtn sim and it is not coming up yet but the customer care line keep telling me it will come up.
Pls landers, how long does your own take to come up

Hi orientalzempire, so sorry that this happened. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Please provide your mobile number via E-mail message to enable me look into this. Regards

pabon:
Good afternoon Mr JideSM. Please, I discovered yesterday that my airtime was being deducted for sections I have no knowledge about. The funny but annoying thing about this is that it happens whenever I turn off my data.

This is a copy of the last message.

Your last session was 24.04 KB, total cost of last session was 0.35 and new account balance is 163.79.

I don't want to believe that this is MTN's surreptitious way of defrauding her FAITHFUL customers.

I'm awaiting your response. Thank you.

Hi pabon, so sorry for the inconvenience this must have caused. The notification you're receiving is called End of Activity Notification, you can to dial *123*1*5# to view/deactivate the EOCN service. You can also send me mobile number via E-mail message for further clarification. Regards

XFrozen:
I DID A SWAP AT YOUR OFFICE IN ALLEN ROAD LAGOS AND THE SIM WORKS ONLY IN LAGOS ...ANYTIME I TRAVEL OUT OF LAGOS IT STOPS WORKING. EG NO NETWORK

Hi XFrozen, so sorry for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards

pat077:
Is the mtn night plan still working

Hi pat077, yes please. Text Night to 131 @ N25 ONLY on MTN Pulse.

Goddys:
It has been two days I subscribed to Mtn night plan and N25 was deducted but couldn't download. Who else experiences such?

Hi Goddys, apologies for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

undertaker007:
So I subscribed for the MTN night plan as usual and my #25 was deducted. To my surprise I had elapsed close to 300mb before noticing the deduction was from my monthly subscription. All effort to correct this proved abortive. So I contacted MTN whatsapp customer care services explaining my ordeal. He said
"Kindly be informed that checks show N25 was deducted for the Night Plan. However, please note that the Happy hour data service has been discontinued. ~AO"
But Why deduct money on a service you no longer render? All this happened yesterday.
I however tried it again this midnight to further confirm this illegal extortion and my #25 was again deducted and no 500mb either. I was beaten twice. I am calling your attention to this act by MTN deducting money without rendering services.

Hi undertaker007, i sincerely apologize for the inconvenience. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

hugoboss70:
ok thanks waiting for your reply thou anoda 24hrs after I sent u dat message the remaining mb was wiped out. (You have used up your data and will not be able to enjoy data access. Dial *131*1# to buy data plan, *606# to borrow data or *131*200# to browse ¡N10.24/MB.)

Hi hugoboss70 , i'm unable to reach you on the mobile number you provided. However, let me share some tips that can help you manage data usage.

DATA USAGE GUIDE
Step 1: How to reduce data usage on Facebook app.

· Go to Facebook app
Click the Facebook menu option
· Select App settings
· Select Autoplay
· Click ‘Never Autoplay Videos’
- The reason for selecting ‘Never Autoplay Videos’ is to stop autoplay of videos while reading through the News feeds.
- The longer you spend on the News feeds, the higher your data consumption as the Facebook app automatically downloads every image on the page.


Step 2: How to reduce data usage on Instagram.
· Go to Instagram app
· Select Profile
· Click on Menu Option
· Select Cellular Data Use
· Select Use Less Data
- The reason for selecting ‘Use Less Data’ is to reduce the quality of videos and pictures.
- The longer you spend on the Story feeds, the higher your data consumption as the Instagram app automatically downloads every image on the page.


Step 3: How to reduce data usage on Whatsapp.

· Go to Whatsapp
· Click on the Menu button
· Select Settings
· Click on Data Usage
· Under Media auto-download select When using mobile data
· Un-check the boxes the click ok
- The reason for un-checking the boxes is to reduce the amount of data used in downloading every file received·
Under Call Settings check the box for Low data usage
- The reason for un-checking the boxes is to reduce the amount of data used while making Whatsapp call/video.

Step 4: How to reduce data usage on Google Play.

· Go to Google Play
· Select the Menu button
· Click on Settings
· Under General, select Auto-update apps
· Select Do not auto-update apps or Auto-update apps over Wi-Fi only
- When you select Do not auto-update apps, no app will be updated automatically.
- When you select Auto-update over Wi-Fi only, apps will automatically update once connected via Wi-Fi. In the event where you share data via MiFi/Hotspot connectivity, Auto-update app over Wi-Fi only should be switched to Do not auto-update apps.

Dnockeror333:
The private message is in automatic control mode a `read only', we cannot control nor write on it. Sorry,

09061674006.

Hi Dnockeror333, there is currently no active Stream Cool FM or Facebook Weekly service on the line. In addition, you can manage value added service on your line when you dial *447# or *123*5#. Also, you can text HELP to the short code 2442 to activate the Do-not disturb service to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.) Regards

bennito:
Jide goodevening.
Plz I want to port my Glo network to mtn cus of several frustrating experience therein encountered, how do I go about it and hope the Glo number will remain the same?
Also, after the porting, will I be able to recharge and make subscriptions as an mtn subscriber?
Finally for now, how many minutes or hours wit it take to be functional as anticipated?

Hi bennito, please visit the nearest MTN Walk-in centre with a valid ID card to complete a Port-in Request form then text PORT to 3232.
1. Yes, your Glo number will still remain only a change in network provider
2. Yes, you will be able ti recharge and subscribe to MTN services
3. Your Port-in process should be completed between 24hrs to 48hrs
Let me know in case you are unable to locate any MTN Walk-in centre so I can assist. Regards

mrNEMZY:
I noticed recently that when ever I recharged, I get deducted. The most annoying is that I just bought #2k airtime to subscribe,and #34 was deducted from it.

I got fed up and called MTN, and the customer care representative told me that #2 is deducted from my account each time I dial a code for mobile banking.

The issue is that since today I have been trying to recharge directly from my bank account, and each time I got this error message "connection problem or invalid MMI code" (note : this error message is due to MTN network,and if you dialed the code on another SIM, it will go) . I tried recharging from my fidelity account, no way,I switched to my UBA account still the same error message.

I eventually had to go out and buy the recharge card and MTN saw it fit to deduct my airtime for something that didn't even work, saying that I dialed the mobile banking code 17 times,and that it is one of MTN's hidden charges. This makes me think that MTN intensionally give the error message, so you will have to retry and then they will deduct from you each time.

Please have anyone else noticed this or is it just my sim?, also for those using other Networks, are you deducted anytime you dial *904# or another banking code?

Also please if you know have any info on how I can switch my mobile banking to my airtel line tell me, because it's telling me that my account have already been registered in another SIM.

Hi mrNEMZY, so sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Please send your mobile number via E-mail message to enable me look into this. Regards

adexeli:
Okay, thanks. I'll be awaiting your feedback.

Hi adexeli, please be informed that 2.4gb data has been restored. Apologies for the inconvenience caused. Regards

hugoboss70:
What's wrong with mtn data services? Withing 24hrs almost 700mb wiped while my fone was on idle?? (You have 1278.55MB remaining of your data plan; your current data access will be suspended when you exhaust your data. Please dial *131# to renew.)message at sat 9.30pm. (You have 638.98MB remaining of your data plan; your current data access will be suspended when you exhaust your data. Please dial *131# to renew.) message on Sunday 5.30pm. Something is definetly wrong and I hope u can check it out. My number-- 08035076911. Thanks

Hi hugoboss70, i'm truly sorry about this. I'll contact you shortly. Regards

INTERMAN:
The MTN monthly Data of 1Gb+ 500Mb is fake. it is not real. My data now finishes in less than two weeks. i did not use it finish.MTN duped me. I will urge everyone reading this to stop subscribing to MTN. Spread the news. We Nigerians are not foolish.

Hi INTERMAN,

I'm so sorry for the inconvenience this must have caused you. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. You can send your mobile number via private message to enable me run checks on your line

However, i would like to share with all, some useful information/tips on how to effectively manage data consumption on devices.

Some of the popular/common apps like witter, Facebook, Instagram, Whatsapp, Playstore/Appstore etc could have a high data consumption rate if not well managed.

DATA USAGE GUIDE
Step 1: How to reduce data usage on Facebook app.

· Go to Facebook app
Click the Facebook menu option
· Select App settings
· Select Autoplay
· Click ‘Never Autoplay Videos’
- The reason for selecting ‘Never Autoplay Videos’ is to stop autoplay of videos while reading through the News feeds.
- The longer you spend on the News feeds, the higher your data consumption as the Facebook app automatically downloads every image on the page.


Step 2: How to reduce data usage on Instagram.
· Go to Instagram app
· Select Profile
· Click on Menu Option
· Select Cellular Data Use
· Select Use Less Data
- The reason for selecting ‘Use Less Data’ is to reduce the quality of videos and pictures.
- The longer you spend on the Story feeds, the higher your data consumption as the Instagram app automatically downloads every image on the page.


Step 3: How to reduce data usage on Whatsapp.

· Go to Whatsapp
· Click on the Menu button
· Select Settings
· Click on Data Usage
· Under Media auto-download select When using mobile data
· Un-check the boxes the click ok
- The reason for un-checking the boxes is to reduce the amount of data used in downloading every file received·
Under Call Settings check the box for Low data usage
- The reason for un-checking the boxes is to reduce the amount of data used while making Whatsapp call/video.

Step 4: How to reduce data usage on Google Play.

· Go to Google Play
· Select the Menu button
· Click on Settings
· Under General, select Auto-update apps
· Select Do not auto-update apps or Auto-update apps over Wi-Fi only
- When you select Do not auto-update apps, no app will be updated automatically.
- When you select Auto-update over Wi-Fi only, apps will automatically update once connected via Wi-Fi. In the event where you share data via MiFi/Hotspot connectivity, Auto-update app over Wi-Fi only should be switched to Do not auto-update apps.

Thirdly, it is also important to note that doing nothing on your phone while your data is ON enables RUNNING apps on your device to connect automatically. For example, Whatsapp/Facebook/Twitter messages would drop even when you are not with your phone. Also, when you turn on your data connection, all apps that have pending internet transactions (e.g messages from social media sites) immediately drop. Thus, your data is deducted according to the volume of instant messages. This is where background data setting comes into play. If you go to your data usage settings and click on any of the apps showing the data used, you'd see data consumed listed as: Foreground and Background. Most often, background data is usually high. If you wish to turn off background data, see below.

How to turn off background data.

· From Menu go to Settings
· Select Data usage/Data Traffic management
· Click on the App
· Check the Restrict background data box
- This will prevent apps from running on the background when phone is not in use. However, once background data is switched off, notifications will not drop in real time and will be pended until the user accesses the app.

Ebubemg:
Hello
I transfer 50 naira to my mtn sim, I receive the notification but the credit is no where to be found,this is the number 08131925948

Hi Ebubemg, so sorry that this happened. kindly provide the date of transaction, sender's number and the recipient's number via private message for checks. Regards

Dnockeror333:
1. Every three to two times a day I got sms saying I should recharge to get Stream Cool FM worth #50 weekly!
Since March I now fear to buy recharge because of the outrageous deductions. No matter what I do, I could not do anytjing to this frequent advert.
And secondly, I subscribe with #500 three months ago for MTN Facebook Weekly, after the month I entered into 90 days data plan, and since then three times every blessed day it had been "Recharge to continue enjoying..." WHAT TYPE OF ENJOYMENT DO THEY WANT? IS IT FORCE? I HAVE TOLD THEM BUT NOTHING HAD BEEN DONE TILL NOW.

Please, can anyone help?

Hi Dnockeror333, apologies for the inconvenience. Kindly send your mobile number via the private message to enable me run a check. Regards

maasoap:
Hi, the last two times I recharge my line, my money was instantly deducted for the services I didn't subscribe to. Each time I lodged complain, they would tell me to send a particular code. It seemed it didn't work. Now I'm afraid to recharge my mtn line again. I'm now making calls and browsing with my glo and Airtel lines pending the time mtn is ready to stop that. My line is 08032296704, help me remove all active services subscriptions done on my behalf by mtn.

Hi maasoap, i'm truly sorry that this happened. There is currently no active Value added service on the line. However, you can manage Value added service on your line by dialing *447# or *123*5#. Regards

Donsammi:
hello sir please my Mtn data can't turn on ,on my phone huawei g7-ul20 08060088753 but it do turn on on other people's phone! please help

if it's the APN its already set..

buh data won't turn on..
please dont know if its from you guys side

Hi Donsammi, so sorry for the inconvenience. I'll contact you shortly. Regards

XFrozen:
MTN I'm disappointed in you guys... How can you produce a sum that works only in one city? I'm not a statue or using a land line

Hi XFrozen, so sorry about this. i'll appreciate if you can share more details about this to enable me address appropriately. Regards

Dandsome:
MTN are just scammers

So sorry Dandsome, I'll appreciate if you can share the issue with me here or via private message to enable me address appropriately. Regards

ufo4u:
Once you reply then I can pm you

I've sent you a pm

adexeli:
Still awaiting your feedback

Hi adexeli, i'm still working with the support team on getting the issue resolved. i'll update you soon.

ansmsh:
Hi JideSM,
I beleive there won't be any need for elaborations. Would you unsubscribe me from the MTN Laugh Out Laugh, please.
My number is: 08138260259

Hi ansmsh, there is currently no active Laugh Out Laugh service on the line. In addition, you can manage value added service on your line when you dial *447# or *123*5#. Regards

sanmy:
Iju ishaja. Lag.

The technical team is aware of the issue which is currently affecting Akute, Iju ishaga and environs and are working towards resolving it. I'll update you on this asap. Regards

sanmy:
Pls Mr.Jide, please help run a check on this line (08148404678). The network is really bad and it's over 2weeks nw. Thks

Hi sanmy, so sorry to hear this. Please confirm your location to enable me look into this. Regards