₦airaland Forum

Raybouy: Pls wat is d highest data bundle given 2 etisalat customers on android phone nd aw much it cost nd d code 2 activate dat,cos i'm a nw etisalat user

Kindly send 'help' to 229 to get detailed information about available data plans to know the best suited to you.


[quote author]@ Kellyman, I truely appreciate Etisalats effort towards meeting subscribers queries and enquiries.but my brother my enquiry needs urgent attention, how can I get my C.V accross to u guys for the call centre Executive position in ur call centre. I have been trying, but was told I nid an insider. Can u please help a brother in need? Please, would appreciate a quick response oga Kellyman! Thank you.[/quote]I'm sorry I may not be able to assist in this regard as recruitment is handled by the HR department. You can get more information about current openings at careers.etisalat.com.ng

Kellymann: The mobile number you provided is invalid. Kindly check the number and confirm.

Regards

Ogetogeo: Sorry, this is the number: 08094566790

notinmege: Etisalat sent text that i should recharged with 4,000.00 to get 15,000.00 to call any network for 30 days. Is it real? I hope there will not be any form of deductions later like their counterpart -MTN. Please throw more light. Thank you.

This is the Easy Flex bundle plan. It offers you 150% bonus of your actual recharge to call any network with the added advantage of a 2-for-1 offer that gives you on subscription free after two consecutive subscriptions. Call tariff on it is however 40 kobo per second and browsing at the rate of 1 kobo per kilobyte.

Soundmind: Etisalat is the costliest network now. Why pls

Etisalat has one of the most competitive tariff. You can call for as low as 10 kobo per second to all networks. Kindly refer to the tariff section on the etisalat website www.etisalat.com.ng

oxygen: @ Akhis
U asked that we table our questions and challenges and U ignore some relevant questions
Its not fair
Anyway, U are doin a gr8 job via dis forum
KUDO'S man!

We will strive to ensure that all issues are address on this thread. However due to the unfriendly nature of the forum in sorting posts, kindly pardon any human oversight and call our attention to it from time to time. We will be glad to address them.

Heartfemi: Nice job here Etisalat.......Keeping close tab on your customers .
Mine is an enquiry. Kindly give more clarification on the free TWELVE month data Etisalat is Offering the PHANTOM A PLUS USERS. How may MB monthly will be allocated to me and will that be subject to me paying for a particular data plan before i can enjoy this offer?
Also, I am interested in getting a new Etisalat Line will it be possible to get a number similar to the one i currently use on MTN network?

Thanks for the Good work you are doing here.

We always have different bundle plans for different devices available at our experience centres. Kindly visit an etisalat experience centre close to you to get more information about the offer available for the Phantom device.

You can also get clarification on having a similar etisalat line to your network at the shop. You will need to make a reservation for the number and will have to pay for it subject of course to availability of the intended mobile number.

Successfigure: Etisalat we need your service or mast in ikenne. I've be sending this message time and again via my email. It seem you consider my issue nothing and decide to show preferencial treatment.

Kindly note that our network team is working to ensure that etisalat network covers every location across the country. Kindly bear with us.

Damsman10(m):
silly MTN: i bleeping hate etisalat as their data bundles are nofin 2 write home abt...mtcheeeew

We strive to ensure that the data plans we offer gives the best value as you can conveniently use them with ease on our 3.75G network. As time goes on, our data plans may be reviewed depending on the demands of the market.

Bsmartt(m):
please i want to ask why you always confuse your customers on packages/promo.you said you will give us back 20% of our recharges for may and june not either may or june. but now you only gave me for may still expecting my june bonus according to what ETISALAT advertised to all of us.thanks for your anticipated response. 08092318909

Please note that the 20% bonus on recharge is given to customers every other month which means bi-monthly as you will need to accumulate the bonus for a new month after getting for a particular month. For example, a customer who gets in may will not get in June but will get in July for recharges made in June. I hope this clarifies your concern. Sorry for the mix up.

[quote authoer=sheymoni(m)]Ever since saka ported to mtn, my line has been acting funny. presently i have over 3gig on it but i can't open a single page. i have a feeling that Jesus Christ will come & go b4 the page could be open. my no is 08095816129
pls when is saka porting back[/quote]Sorry for the inconvenience. Checks on your line shows that you are on a blackberry plan. Kindly send an email to care@etisalat.com.ng for our data agents to look into it as I do not have the tools and the technical ability to resolve the issue.

Saka is free to port back after 3 anytime from now as it is 3 months since he ported.

[quote=samir101ng(m)]And the flood gates have opened !!!! (puskin you wicked o !! )

@kellyman,

my advice to you is to get a second rep to help you in resolving this issues.

Good work !!! Still waiting for better data plans from you and 3.75G in the North East !!![/quote]Thanks, really appreciate your advice. I already have some of them on the thread who assist from time to time.

[quote=Jordanmusa(m)]what's up etisalat? I subscribed for the daily 100 naira bbn tarriff but each time I load it I can't do anything with it, the 3G icon will be there but I can't do jack with it, so I deactivated it out of anger. Here's my number do check the problem out for me 08188423689.thank you.[/quote]We can only be able to check the status of the subscription if the service is active. Kindly contact us when the service is active again so that we can look into it an resolve it while the service is still active. Apologies. You can reach our data agents by sending an email to care@etisalat.com.ng

oscar pad(m):
Can I use etisalat bis on tour And is d subcribe 4 a month and get anoda month free still available on etisalat

I'm sorry Blackberry Tour device is not supported for BIS on etisalat. The 2-for-1 Blackberry promo ended on the 31st of July.

ebeano: Nice Thread. Thanks for the good works. Please my BIS is supposed to be active but I have not had EDGE network for 3 days now. All attempt at getting through to customer care has not yeilded result. no. is 08098465729

Please send a mail to care@etisalat.com.ng for our data helpdesk agents to look into it.

zolajpower: I used etisalat line nd since easy starter hv nt chnge2 and anoda plan only 4me,2 noticd on day tht i hv been chngd 2 anda plan. Pls wht do i do

Kindly check the plan you are currently on by dialing *244*3#. If you get a response that you are not on Easy Starter, you can migrate back to Easy Starter by dialing *244*1#.

kabba7: I got on the etisalat train 2 days the porting program began ever since them I can't get bank alerts from 1stbank ,GTB,IBTC,&UBA,premiun pensions enquiries @ etisalat ilorin reveal the fault lies with etisalat systems,an email was sent by etisalat ilorin office to Lagos up to this ♍ơяñΐϞǥ the problem is not solved,(was at the ilorin office) Please can U̶̲̥̅̊ guys solve this naging issue for ♍ƺ my number is 08033895305

Please kindly send an email to our MNP helpdesk at mnphelpdesk@etisalat.com.ng for this issue to be duly addressed.

Sincere apologies for the inconvenience.

Regards,

enigmagu1: after migratin to easyclique my line no longer browse the internet....called customer care like 10 timx all they say is pls b patient we are wrkin on your line....i ll wait ,after a longggg grammer they tell me to end the call that that d issue have been rectified......after endin the call same problem.....


let me nt forget to add this i will brk the sim.sooon.....as i type now am surfin wt glo faster internet speed.... no dullin if u can solve d issue den go ahead i appreciate in advance....... the number is 08180530429....

Apologies for the inconvenience. We will help you activate the data service on the line again as it is likely that the migration deactivated it.

You will get a feedback once this is done.

Regards

STAINLESSYKZ: Please am seriously need your assistance, if i recharge now without making any call or keep it to the next day and check my balance in a few minute, some ammount will be deducted.

Kindly send an email to care@etisalat.com.ng stating the phone number with the issue so that it can be looked into and you will be contacted immediately the issue is resolved.

Apologies for the inconvenience.

Regards

webdezzi: @Kellymann

Etisalat needs to fix the data plan auto-renewal module, it is fraudulent and does not comply with safe standards


Take web hosting services for instance, whenever i use my debit card online, The companies put me on auto-renewal on first use, but the moment i take the pain to search for the opt-out link, and i opt out successfully
It is best practice, they wont charge my card anymore. Even when i owe them, them may suspend services but they will not attempt hitting my card.

when i make another payment, they charge just that value and wont put me back on auto-renewal, they just give me the freedom to go to bed without me worrying my account balance will be zeroed.


On the contrary, Etisalat puts you back on auto-renewal the very moment you purchase say a 10MB plan
6am next morning, they just deduct 100naira.

when you try opting out immediately after buying the 10MB, The system tells you, it will reply you by SMS, you will not be opted out right away. The system seem to have been programmed to use the "random" equivalent in whatever language, to not opt you out until you are billed the next day.

This is very very wrong.

2. Please, stop sending me SMS that i have 106 free daily sms, everytime i check my balance, must an sms follow?

3. Also, i am not interested in a Mercedes Benz, if i need one, i will buy, at least give us the option of opting out of the promo text messages.

I have really been busy if not, i would have visited the glo office for a port last week
if this does not stop, i will be left with no choice.

1. Apologies for the inconvenience the auto renewal has caused you. The auto renewal is actually designed to make life easier for customers to be able to subscribe to the data plan of their choice without having to to dial the code again but have the option of deactivating the auto renewal without affecting the data plan. I can categorically say that once the service is deactivated after subscribing, it stays deactivated until subscribed again. If you get any error message when you deactivate, you can always contact us to help you check the status or deactivate the renewal for you. The auto renewal is actually not intended to inconvenience the subscriber.

2. Regarding the SMS's you receive after checking your balance, we have been getting similar feedbacks as your and are currently working on how this can be addressed.

3. The promo SMS is an SMS to base and for customers' information. Customers have the option of disregarding them if it does not apply to them. Option to opt out of receiving such SMS is actually a nice idea and we will see if that option can be explored.

4. You are a valuable aspect of our business and will not be happy to see you go, that's we go at great length to ensure that any issue you have is adequately addressed. Kindly honour us with the opportunity to serve you will see how far we can go to ensure our customers are satisfied on the network.

freecitizn: Two queries from 08173944805
1.How can I stop autorenewal of 200MB monthly data for smartphones.I want to do it manually only when needed.

2. A few months ago, I bought the 200MB data bundle for 1k,and it deactivated by BB subscription instantly which I renewed just 4 days earlier. Called customer care and they were just dilly-dallying. I had to pay annother 3000 for BIS service. Customer care promised to resolve it but I neither got my credit nor a BIS service rollover.

1. To deactivate auto renewal of data plan, kindly dial *229*0# or send 'stop' to 229.

2. The data subscription is not supposed to deactivate the BIS as both can co-exist together. Also the etisalat full BIS is now 1,500 naira and not 3000.

I dont have access to the system right now to be able to check. If it happened months back, we may need to get an idea of the particular month it happened so as to know where to check from.

Regards.

oluemmakay: Pls, i am e new user of Etisalat network. I haven't been able to speak with d customer care, they seems to always bounce my call.
After acquiring the sim with easy-cliq package, i changed it to easy-starter but i ve nt been able to use the Zone advantage. The code is not working. My phone number:08177655179. Thanks!!!!!

On Easy Starter, you don't even need the Homezone to enjoy lower call rates as you can enjoy rates at 20 kobo per second once you use up to 25 naira in a day for either voice call at 40 kobo per second for the first minute, SMS or data or a combination of the three. That is the default on Easy Starter presently.

ypzilanti: Your customer care lines are not working. The receiver picks as cannot hear caller. I'm sure you all should know this by now and it beats my imagination why nothing has been done about this.

We sincerely apologise for the challenges faced in reaching the customer care line. Due to the volume of calls to the centre during peak periods you may experience such challenge however, we strive to ensure that our customer are able to reach our care lines within the most reasonable time.

cosify: Thanks for taking the initiative to help Etisalat subscibers. My question is: Why is it that if i recharge N100 twice, i will see only N195 in my account balance. My line is: 08093866992. Thanks in anticipation of an answer.

Its likely you have a service that has a daily access fee of 5 naira. I do not have access to the system to check at the moment, but will revert to you as soon as I confirm.

Regards

Spiff20: How can i rollover my unused data, i dnt exhaust my daily 10mb most times i do av 5mb left nd once itz 12:00am itz gone help me out.

The daily data plan cannot be rolled over. Rollover of unused data applies to the weekly and monthly plans only.

Regards

Jhulyan: I subscribe Etisalat bis for my Android but it isn't working...what can i do?

Please note that the etisalat BIS will not work on an Android device. It is specifically designed for Blackberry devices only.

Regards

jaykaylegend: Pls i wnt to stop the daily dwduction of 100 naira for ten mb and i hav dialed *299*0# and text STOP to 299 nd help to 299 bt it is nt going through pls help

Using the above methods will definitely deactivate the plan except either the deduction is not by the daily data plan or the plan is always subscribed to again after deactivation. Providing your phone number will enable further assistance on the issue.

Regards

adamu50: I subscribed to easyflex which doubles every of my N300 recharge and N1800 for N600 recharge. But the issue is that the charges are too much. It is just as if fire catches cotton wool.

Please note that on the Easy Flex bundle plan, the tariff is 40 kobo per second but if you factor the bonus you get on the plan which is 150% of your actual recharge, you will see that it gives you more in terms of value. Ability to do so much more with lesser credit. Think about it.

Regards

mayrho: Blackberry service in ekiti is very poor having a had time out here

This is noted and will be looked into.

Sorry for the inconvenience.

Regards

Starboylayo: How do i subcribe on ma etisalat android U8180

Kindly send help to 229 to get comprehensive information about available data plans on the network and choose the one that best suit your lifestyle and data usage.

Regards

nuru3000: this is a welcome development by etisalat. i have a complain of my own, i have nt received my 100mb per month for using tecno p3 y ?

[quote author=sparta]hi there,my dad bought a tecno fone but didnt get d 100mb promised on the phone pack, why is that?

I am currently working on looking into this issue as there has been complaints that customers are not getting the monthly 100MB free data. Kindly bear with me while I do this and I will come back with a positive feedback in good time.

Apologies for the inconvenience.

Regards

moyoscores: how do i go about bringing etisalat network to my locality in akassa kingdom in bayelsa....i've written proposal letters to that fact but no response and its been more than a month now....

I understand your utmost interest in having the etisalat network in your locality and can assure you that this will be possible as soon as our network team gets the necessary approval to deploy the network in your area. Etisalat is a network that does believe in limitations of space or distance and will be glad to have your locality plugged onto the network. This has been the unwavering commitment of our network team and I believe serious work is going on in this regard.

Regards

Oduntan Gabriel: Please some of my friends are enjoying free BIS on etisalat since over 6months, yet am here paying 1000 naira monthly... How can I also start enjoying this free bis without attracting any charges

Ability to use BIS on the network is subscription based and should not be available free except in the case of promo of which none is available at the moment. If some set of subscribers fall under the scenario you described its possible some actions may have been carried out by these individuals to by pass the network. However, the fraud unit is always on the look out for situations like this so that they can be addressed accordingly.

Regards

yomalex: Kindly help deactivate daily BIS subscription on 0 8 0 9 7 3 4 5 1 0 4

The subscription has been deactivated for you.

Regards

booqee: Why are etisalat ppl behaving like this na, the last time i lost my sim i was able to retrieve it instantly via a call to the customer care, now my phone has been stolen, and i'm unable to retrieve my line after speaking to four different agent. I was able to answer all the questions they asked me but when they told me to say the five frequent numbers dat i call, they said none of them is correct., even after calling some numbers. Btw, all my contacts are on the sim, there is a limit to the numbers i have in my head. What would i do i'm not close to any etisalat centre here

If you don't have your PUK code, you can still be assisted with a SIM swap if you are but able to provide the following details viz:

* Date of birth as registered
* Mother's maiden name
* Address as registered
* State and Local government as registered
* Package type
* service active on the line, e.g. BIS, You and Me, number registered as You and Me, etc.
* 3 frequently dialed numbers

You can also request a SIM swap online on the etisalat website via the link: http://www.etisalat.com.ng/simswap/simswap.php

Regards

enigmang: Lol... this thread was a nice idea until it hit the frontpage....lets see you keep up with all the querries that you'll be bombarded with in just a moment....

A better idea would be to direct people from here to an online chat/helpdesk service which you guys should have...so at least a team of colleauges can be responding to querries

A webchat is already in the works and will go live very soon to complement other platforms through which customers can interface with us.

Regards

oxygen47: Please, how can I add my U and me aside using *233*1* cos I've been unable to add my loved ones since Monday. Thanks

You are actually using the correct code. If you are unable to add a You and Me number, its like due to another reason and not the code. It may be that you already the have the maximum allowance of numbers registered or you are no longer on Easy Starter.

With your phone number, we can check which of these is the culprit and help you resolve the issue accordingly.

Regards

Known_pal: Any Job for school leavers in Etisalat?

Kindly check the careers page of the etisalat website. To check and apply for a vacancy with etisalat, simply visit: http://careers.etisalat.com.ng

Regards

Lildrizzle: hw can i opt out of etisalat bb daily data plan please

If the BIS plan is a non-voice variant, you can dial *399*2# to deactivate it. However the voice plan will require you to migrate out of the plan to either Easy Starter or Easy Cliq by dialing *244*2# or *244*1# respectively.

To know the package you are to be sure you are not on the voice plan, please dial *244*3#.

Regards

femi4: Any hope for verizon and sprint bb working on eti network in the nearest future

This is still work in progress. Will let you know as soon as it is possible.

Regards

idnoble135: I love this thread.

Thanks.

platorepublic: I JUST WANT TO KNOW IF ETISALAT BIS IS STILL UNLIMITED BECAUSE THE LAST TIME I SUBSCRIBE I WAS GIVING A 3GIG> SOMEBODY SHOULD HELP ME

St_Black: pls must i use Etis BB on a blackberry phone. if yes? pls do u know d APN of etis BB with d other config?

Monthly BIS data on etisalat is capped at 3GB, weekly at 500MB and daily at 50MB.

The etisalat blackberry APN is blackberryx.net.

Regards

nija80: Need to get a new ipad/tablet with data plan.will like to know if you guys stock ipad/tablet.How much is the data plan monthly.
thanks

You can visit any nearest Etisalat Experience Centre to purchase a new Ipad. Find below the bundle available for Ipad devices purchased at any Etisalat Experience Centre:

S/N Model Price Data Bundle Offer
1 iPad 2 N110,000 300 mb monthly for 12 months
2 iPad 3 N130,000 300 mb monthly for 12 months
3 iPad 4 N130,000 300 mb monthly for 12 months
4 iPad 4 N150,000 500 mb monthly for 12 months
6 iPad 4 N171,000 750 mb monthly for 12 months
7 iPad mini N94,000 200 mb monthly for 12 months
8 iPad mini N114,000 350 mb monthly for 12 months
9 iPad mini N135,000 600 mb monthly for 12 months

To get general information about available data plans on the network, kindly send 'help' to 229.

Regards

St_Black: @Kellymann
I subscribed to a BB Complte plan with a cost of 1K. Though i dont have a BB, i occur to have stumbled into an error by subscribing and not knowing it wont work.

PLS, is it a MUST for me to get a BB for me to use d data on d SIM....and pls, does Etisalat have a APN for BB? if they do, pls kindly send it with d config settings for their BB complete plan.

Anticipating ur resonse in advance.

I'm sorry the blackberry plan is designed only for blackberry smartphones and cannot be used on another device.

The blackberry APN settings used to work but is no longer working. So I'm afraid you will need to use the subscription on a blackberry device.

Regards

Linberry: I'm writing this wif so much bitterness for etisalat. How can my bb subscription of 1500 expire in less than 48hrs? I did not dowload anything @ all. This is not fair! They will end up loosing customers.

The etisalat monthly BB subscription gives you 3GB blackberry data. If you exhaust the data before the due date depending on your data consumption, you may not be able to have access to the service. What has happened is that though your subscription will still be valid but you no longer have data to access the service.

You can however provide your phone number so that the peculiar issue you described is looked into.

Apologies for the inconvenience.

Regards

P.Stacks:
Mehn! The way these people are looking for money these days ehnn! I'm afraid these network providers would soon start putting hands in our pockets to take the money B4 we give them..

Nice one tho! Real nice initiative.

Just that Etisalat can do better than 260MB for #1,000. Ahn ahn! You guys are more than that nao.. Pls be a little more generous..

500MB for #1,000 is cool na.. Just begging ni ooo, mio shakor..

No shaking bros. I understand how you feel. Nothing do you.

dondebx: Į̸̸̨§ it on on easy click you receive times two of your recharge? If yes how can some1 migrate from stata to easy click.

I believe you are referring to the Daily Double Your Recharge. This promo is for newly activated Easy Starter and Easy Cliq subscribers and its within the first 30 days on the network.

You can migrate to Easy Cliq by dialing *244*1#

Regards

sanniemoe: 1000naira for 200mb is quite ridiculous. 200mb that don't last 2days,that's if i don't check my Instagram or tumblr. Why is that please??

We've been getting feedbacks like this in recent times and I believe something will be done to address this soonest and what is a better platform than this to drive home this point.

Kindly bear with us in the meantime.

Regards