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Kellymann's Posts

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PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 7:57pm On Jul 24, 2013
nuru3000: i have used more dan 500 naira but still havent gotten it.
Kindly exercise patience as the next due date is 28th July which is just a couple of days away. If after that you don't get it by then we can take it from there.

Thanks.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 7:47pm On Jul 24, 2013
Dieu_merci: Ok, while waiting 4 d BIS-on-Android, what's d best deal a per data plan on etisalat ntwk.
There are different data plans depending on your data consumption. Kindly send 'help' to 229 to get comprehensive information on available data plans.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 7:19pm On Jul 24, 2013
Dieu_merci: So how do we get a refund?
I'm sorry under the circumstance I can't promise a refund as it is not easy to track situations like this. You can however refer to the twitter page or send a mail to Care@etisalat.com.ng so that it could be looked into and determine the position and the possible line of action.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 7:05pm On Jul 24, 2013
Deleted post.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 5:42pm On Jul 24, 2013
ariy: These are previous conversation

Sorry for the late response. I actually checked and found out that the data you subscribed to is a voice plan that is, it migrated your line to another plan that enable you make calls at 20 kobo per second without a daily charge so far the data plan is active.

This has automatically knocked off the service that grants you the bonus as both cannot co-exist together.

You have the option of either using up the data plan you subscribed to then migrate back to your previous plan so that the service that grants the 100 mb bonus can be reactivated.

Apologies for the inconvenience.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:31pm On Jul 24, 2013
wizteen99: Mr kellyman....my sim card does nt show d 3G ntwrk anymre plz kindly hlp me check it,my no iz 08189884236
Done.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 12:53pm On Jul 24, 2013
Regarding the BIS on android issue. From checks carried between yesterday and today, it was found out that it did not work. Kindly all disregard my earlier information.

As explained in my initial post on the issue and as at the moment, BIS on etisalat is designed strictly for Blackberry devices. Will let all know if anything changes.

Apologies for the inconveniences suffered as a result of my earlier by the earlier communication.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 12:50pm On Jul 24, 2013
ariy: I have yet to received any 100MB(Tecno P3)as at this morning.
Sorry for the delay. Have you sent 'high' to 8186? The promo data bundle is supposed to be activated using this command.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:20pm On Jul 23, 2013
mr.drizzy:
lols thanks bosss its on,so hw far d BIS(android) parkage nah! wink
I will advise all to please allow me carry out some checks on the BIS on android thing so as to be sure the information I am passing across is accurate.

So kindly all please hold on with subscribing while I get a more accurate information regarding this.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:15pm On Jul 23, 2013
samlokko: Bros pls I would appreciate it if you could help me.my number is 08171031811, I only just started using etisalat and I am already planning to discontnue as I don't understand you guys.my problem is this,I did one week BIS plan b4 my BB was stolen,when I bought another one my plan had expired but when I tried to do a monthly plan,immediately I load the first 500 airtime,it renewed my BIS automatically b4 I could the rest of the airtime.since then(two days), I have been trying to reach ur customer care to no avail, I dial 200 and asked to press 8 to speak to an agent,but once I dial 8,it disconnects.
Checks on your line shows that you migrated to Easy Cliq today and this has deactivated the weekly BIS that you were charged for earlier. Apologies for the inconvenience. The BIS plan is on auto renewal and will be renewed once expired and there's sufficient balance in your account.

I am available for any further clarifications.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 2:55pm On Jul 23, 2013
mr.drizzy:
sorry for d disturbance bt bros nting has been done oh ,its still on dat rusty edge oh
Your line should be working by now as I had to get one of my colleagues in the technical team to help check the line again. 3G has been re-provisioned on the line and you should be able to get 3G signals.

You can also check your phone network settings to be sure that the network mode is set to 3G.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:34am On Jul 23, 2013
slim05: Hi there, please how do I activate my BlackBerry Internet service on Etisalat? Its urgent please. Thank you.
We have different blackberry plans. You can send 'help' to 399 to get comprehensive information about our different Blackberry plans.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:22am On Jul 23, 2013
physise: open ur bis make we dey flex joor grin
Gate is open already. Continue flexing... grin
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:21am On Jul 23, 2013
Codedeben: Thanks. But the line was registered. Since early last year.
The details in not on record. Kindly re-register the line so that it can be connected. Apologies for the inconvenience.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:19am On Jul 23, 2013
mamud3: pls i mistakely subscribed for black berry plan on my android phone which i was on enable to use it,even av complain on etisalat customer care but dia is no result
.pls help
08181777050 but d data av not been used pls help me
Part of the data has already been used as the balance remaining now is 2.9GB. However, with the the update that you can use the BIS data on your android device, I believe you can now use the data to browse on your android device. Apologies for the inconvenience.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:15am On Jul 23, 2013
majalisa: same boat same deck..anytym I recharge,N100 is deducted from my a/c,is not as if I subscribed to d happy hour insomnia..d line is 08099700450.
@ admins apologys..with regards to d data segmentation my oga has spoken my mind
It was actually the daily data plan you subscribed to and is automatically renewed everyday. The auto-renewal has now been deactivated on you line.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:11am On Jul 23, 2013
kristianng: Nawa oh!
Here's a screen-shot of the conversation with one of ur colleague on twitter. Is this professional?
Just confirmed now that the data capped BIS on etisalat can work on other devices including android by modifying your apn settings as explained in the screen dumps. Sorry for the mix up earlier. I was working with the information I have as at that time. This is a new update.

Thanks.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 4:00pm On Jul 22, 2013
Kellymann: ariy:

I know that I have data there but the one am talking about is monthly 100MB which they promised us. I paid for the one you see in my account.

Checks on your line show that you got the first Tecno P3 free 100MB data on the 18th of June and another on the 18th of July.

Thanks for choosing etisalat.
Sorry for the mix up. I will do a follow up on this and revert to you within the next 24 hours. Apologies for the inconvenience.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:17pm On Jul 22, 2013
Kellymann: Checks on your line show that you got the first Tecno P3 free 100MB data on the 18th of June and another on the 18th of July.

Thanks for choosing etisalat.
Kindly hold on while I check the line again.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:16pm On Jul 22, 2013
Codedeben: good work you're doing up in here, i must confess.
could you help me check up this line, 08098689643. i stopped using it cos etisalat deducts 100naira daily on it, which makes it impossible for me to recharge. kindly help me check and deactivate that annoying charges so i could start enjoying my sim again. thanks in anticipation of your assistance.
Sorry for the oversight.

Records show that registration details is not available for your line. Before anything can be done on the line, I will advise you to please have the line registered.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 3:11pm On Jul 22, 2013
ariy: I know that I have data there but the one am talking about is monthly 100MB which they promised us. I paid for the one you see in my account.
Checks on your line show that you got the first Tecno P3 free 100MB data on the 18th of June and another on the 18th of July.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 12:15pm On Jul 22, 2013
ariy: I bought Tecno P3 and i have loaded over N2,000 on it but am not yet receive 100MB you promised

08183004644
Records show that you already have the data on your account.

Kindly dial *228# to check. You started using the line on the 18th of June and it was renewed on the 18th of July.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 9:54am On Jul 22, 2013
mr.drizzy:
Bros activate my 3g back nah.haba edge is disgusting!.i told u its no more on a BB
Apologies for the delay. Done.

Kindly restart your phone and try it now.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 9:33am On Jul 22, 2013
mamud3: [quote author=Kellymann]Kindly provide your phone number so that this can be looked and we will be able to advise you appropriately.

Thanks for choosing etisalat. 08181777050
A check on the line shows that issue was worked on and you were sent an SMS. The plan has been deactivated but since the BIS data is already in use, refund cannot be made.

Sorry for the inconvenience.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 8:12am On Jul 22, 2013
myhobbies: Please tell Etisalat to give us a fair data plan made for android and not asking us to pay a whopping N1000 and be given just 200mb which does not last for day. You can check our campaign here www.nairaland.com/1363529/all-data-plan-users-wise
Thanks for your suggestion and feedback. We believe our data plans are quite competitive and designed in such a way that there is something for everyone - with freebies - depending on your data consumption. You may consider subscribing to a higher data plan if your data consumption is high or consider employing several means to conserve data usage like switching off mobile data when not in use.

However, this will be forwarded to the appropriate unit and we will see how we can balance our data product offerings with our customers' yearnings.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 7:47am On Jul 22, 2013
9jadelta: I registered my sim about 5days ago because etisalat promised 5000naira credit ...till today, I never see anything. why make a promise you can't fulfil? Just deceiving people in to doing what they don't want to do.
The bonus credit you referred to is for selected subscribers who were identified on the network. So you will have to have either received a call or gotten an SMS from etisalat to be eligible for this. If this aforementioned applies to you, you can provide your phone number so that it can be looked into.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 4:31pm On Jul 20, 2013
mamud3: pls i mistakely subscribed for black berry plan on my android phone which i was on enable to use it,even av complain on etisalat customer care but dia is no result
.pls help me
Kindly provide your phone number so that this can be looked and we will be able to advise you appropriately.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 12:48pm On Jul 20, 2013
mr.drizzy:
deres no 3g on my sim again
Is the SIM on a Blackberry phone? Let me know the type of phone you have the SIM on.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 11:46pm On Jul 19, 2013
phranseeqz: pls av been tryin to get the 100mb on ma tecno p3 bt av been unable to. or is it a scam. No is : 08093521383. fenkz
If you bought your tecno p3 phone from an etisalat shop or an approved dealer, you can send 'high' to 8186 to enjoy the 100 MB monthly for 12 months if you load up to 500 naira monthly.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 11:42pm On Jul 19, 2013
Uziehot: Days ago,a friend tampered wit my fone. D plan i used 2 enjoy got tampered wit by my friend. Normali,etisalat deducts #25 every day frm my acc,i mustli enjoy lessa tarrif. Bt nw,etisalat no longa deduct d amoumt frm my fone and d tarrif is high. I'm a student. So wat plan do u advice dat i use without affect my normal 15 megabite data every week? Thank 4 ur time.
The service you are referring to is easy life 2.0 and it will be discontinued very soon. You can dial the above code to migrate to easycliq and enjoy the aforementioned benefits including the 15mb.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 11:36pm On Jul 19, 2013
Uziehot: wats d code 2 switch 2 dis plan?
Kindly dial *244*1# to migrate to this plan. If its not your first migration you will become charged 100 naira for the migration.

Thanks for choosing etisalat.
PhonesRe: Etisalat Customer Care Thread by Kellymann(op): 9:57pm On Jul 19, 2013
nuru3000: this is a welcome development by etisalat. i have a complain of my own, i have nt received my 100mb per month for using tecno p3 y ?
Checking your line, it was discovered that you actually received for the month of June which is valid till 25th of July and have some data left. You should be due for another by 28th of July if you have used up to 500 naira.

Thanks for choosing etisalat.

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