₦airaland Forum

@ all. I can see everyone is getting their swag on with coming out with their different issues more so when it has hit the frontpage. That's what hitting frontpage can do a man's life one nairaland.

Thanks for giving us the opportunity to serve you.

However, with the volume of request, I would want to crave your indulgence by imploring us to exercise patience for each issue to be treated but I assure everyone that all your enquiries, complaints or issues will be addressed even if there's a little delay.

Re

infotrust: My problem is that my you keep auto subscribing me to blackberry despite trying all your codes to unsubscribe. I keep getting my request will be processed without any result for weeks. What can I do?

Kellymann: May I have the number so we can check the type of blackberry plan you have active to be able to advise you appropriately on how to deactivate it or help you deactivate it from our end if you don't mind.

infotrust: The number is 08184715244

The subscription has been successfully removed. However you will need to migrate to another plan as default tariff on the Blackberry voice plan is 40 kobo per second. You can consider migrating to either Easy Starter or Easy Cliq to enjoy lower call rates.

sikay2008: Pls is there any trick I can use to browse for my iPAD ? Pls help
Tnx

You can subscribe to any of the available data plans to browse on your Ipad. Kindly send 'help' to 229 to get general information about different available data plans on the network.

Regards

mustashfa: My issue is that i want to remove the blackberry subscription on my number (08095163270). I am no more using blackberry again. That is why i don't load credit on the line again.

The subscription has been successfully removed. However you will need to migrate to another plan as default tariff on the Blackberry voice plan is 40 kobo per second. You can consider migrating to either Easy Starter or Easy Cliq to enjoy lower call rates.

Regards

Ogetogeo: Last month I got a smart phone 100mb bonus for Tecno from etisalat after sending TECNO to the short code. This morning I got two text messages which reads "YOUR 100MB SMARTPHONE OFFER HAS BEEN SUCCESSFULLY RENEWED".
When I checked my data balance with *228# but there was nothing there. Tried calling your CC but as usual, once i got trasfered, the line went dead. My number is 08098759883.
Am asking where is the offer?

The mobile number you provided is invalid. Kindly check the number and confirm.

Regards

infotrust: My problem is that my you keep auto subscribing me to blackberry despite trying all your codes to unsubscribe. I keep getting my request will be processed without any result for weeks. What can I do?

May I have the number so we can check the type of blackberry plan you have active to be able to advise you appropriately on how to deactivate it or help you deactivate it from our end if you don't mind.

Regards.

jidowu: @kelly man here's ma post again last week thursday I loaded 1k for me subscribe for the 200mb on my new tecno
l3,unfortunately I forgot I was on blackberry plan and didn't opt out cos.I haven't loaded due to poor network,only for me to be auto subscribed I already complained to the customer care and I was told to opt out which I already did, was likewise told that I should wait for 72hours which I have waited for that my line has been directed to the help enquiry that the money would be refunded and as well help to subscribe for the plan,please kindly help out cos I haven't been browsing on my l3 since thursday..my number is 08094223365

Apologies for the delay. The issue has been forwarded and you will be contacted as soon as it is resolved as the BIS data needs to be wiped before the data subscription can be done on your line and this takes some time as it has to be done from the back-end.

I understand your dire need for data for your day to day use but kindly exercise some patience while we work on the issue and you will be duly contacted within 72 hours from 29th of July as that was when it was forwarded for the data wipe.

Once again apologies for the delay and the inconvenience its causing you.

Ninilowo: See, ur customer care representatives are crooks and their approaches to customers are CRUDE. I loaded 1k credit two weeks ago and converted it as usual *229*2*1#.I got a reply dt my request was under processing bla bla afterwhich I checked my balance and the 1k deducted. buh after a while i checked my data balance buh nothing was credited to me only to receive a text dt my last payg was bla bla......and the whole 1k disappeared just like dt.
I tried calling customer care and I got some prompts to dial 3....dial 8......bla bla. After doing so d vioice prompt would tell me I was not responding; and bfore I could say "jack robinson", my call ll be disconnected.
Also last month I loaded like no man bizness buh I was not given the usual % bonus at the end of the month.
This attitude is really pissing me off I swear. Am just looking for a means to sue the network for public deceit buh since you are here may be u can redeem the network's image around OTA in Ogun state where I reside. My number is 08097287597. Thanks.

Ninilowo: Still waiting ooo.
Another issue is dis, I suscribed two consecutive time last month and I got a message dt congratulated me for two consecutive suscriptn and dt I would be given one free bundle of another 200mb. Till this moment I havent gotten the bundle. Oga ur pple are deceiving us with their messages ooo. I swear I ll drag ur network to NCC oooo. Thank God I have evidences.
You too promised to look to my complaint since yesterday buh up till now.......eh?
Na so so press ##....... bla bla you are attending to abi?

Really sorry for the delay in responding to your complaint. I needed to get as many information about the issue as possible and also get feedback from the technical unit assisting in looking into the issue. From checks on the line, it was discovered that the subscription you mentioned was done on the 15th of July was successful and the data was used for browsing activities on the line until another data was subscribed on the next day the 16th till it got exhausted yesterday.

Kindly provide the mobile number of the line you subscribed the BIS on as record show that BIS is not active on the line with the previous issue.

Apologies for the perceived irregularities experienced on the network. I can assure you that given the opportunity, we will like to make your experience a wonderful one and promise to ensure that your issues - when you do have them - are resolved.

Regards.

Tolzeal: Bro, the trust is just that etisalat doesn't have any better voice plan!! Calling from etisalat to etisalt self na thunder not to talk of calln other networks!!

On Easy Starter, you can enjoy low call ratesas low as 10k/sec. Easy Starter default tariff drops from 40k/s to 20k/s for On net & Off net calls from 4.31am – 10.29pm. From 10.30 pm - 4.30am the tariff further drops to 10k/s for calls to all networks once a customer uses up to N25 daily.

On Easy Cliq, Default Tariff: 40k/sec on net and offnet calls but on the usage threshold of N25, the tariff further drops to 10k/s for cliq to cliq calls, 20k/sec for on-net (all Etisalat lines), and 30k/sec to off-net calls for the rest of the day everyday once the customer uses up to N25 on calls, SMS and data.

So you have options! Make your choice, so easy and flexible.

jidowu: My post has been igmored cos you guys a big mistake for me to have used...

Apologies. Could you please post your complaint again? Maybe it was skipped inadvertently when treating others, you know the way nairaland is.

Apologies once again for the inconvenience.

fbafunk: @kellyman Please how do check the data balancre on my easyflex plan, i have dialed *235# but they keep telling to try again late. I will appreciate it greatly.

To check your balance, kindly dial *232#. Both your main balance and Easy Flex balance will be displayed or sent as an sms.

Ninilowo: See, ur customer care representatives are crooks and their approaches to customers are CRUDE. I loaded 1k credit two weeks ago and converted it as usual *229*2*1#.I got a reply dt my request was under processing bla bla afterwhich I checked my balance and the 1k deducted. buh after a while i checked my data balance buh nothing was credited to me only to receive a text dt my last payg was bla bla......and the whole 1k disappeared just like dt.
I tried calling customer care and I got some prompts to dial 3....dial 8......bla bla. After doing so d vioice prompt would tell me I was not responding; and bfore I could say "jack robinson", my call ll be disconnected.
Also last month I loaded like no man bizness buh I was not given the usual % bonus at the end of the month.
This attitude is really pissing me off I swear. Am just looking for a means to sue the network for public deceit buh since you are here may be u can redeem the network's image around OTA in Ogun state where I reside. My number is 08097287597. Thanks.

I will look into this and revert to you as soon as possible.

manucho: good morning the moderator, pls i want you to help me deactivate etisalat daily plan BIS on my line cos each time i recharge they deduct #100, i have tried all i could by sending STOP to 229, dialled *229*0# yet all are in vain cos they keep deducting #100 everyday. Pls help me deactivate it on my number which is 08173353069. Thanks and pls let me know as soon as its done. God bless you.

You had the BIS complete daily plan active on your line and is being renewed automatically everyday if you have sufficient balance. I have deactivated the auto-renewal but you will need to migrate to a plan of your choice cos as of now, you are still on the Blackberry tariff plan.

I'm available for clarifications.

Regards.

mr.drizzy:
Bros my 3g went AWOL again oh!..u fit revive am

That's strange. 3G is already provisioned on the line. If you are not getting 3G signals, its either you are not in a 3G location or your phone network mode needs to be set to 3G.

Kindly check to confirm.

Regards.

stinox: ok thanks my number is 08108021783.thanks once more

The mobile number you provided is incorrect. Kindly check again.

stinox: please my complain is that i mis-placed my registered sim card,but after 3-4months i found it.i noticed i can't do anything with it,not even to check my balance.so i decided to re-register it again but am still experiencing thesame problem.please help me

If the SIM has been inactive for a period of ovver 180 days, the line will be permanently deactivated and later recycled back into the pool. So if this is the case, you won't be able to use the line. You can provide the phone number to confirm this. If you don't want to post your number here, you can send it via email through my profile.

Sorry for the inconvenience.

mr.drizzy:
Pls oh kellyman i jst got one small bb like dat and did the bbday plan,my 1h was wiped and i havnt recieved any message dat i have suscribed for eti bis,na so e dey be..u have my number already.thanks

Sorry for the delay. Will have to check the system to confirm what the issue may be. In the mean time, like earlier noted by @Tolzeal hope the phone is not Verizon, Sprint or Telus branded cos they are CDMA phones and not supported on the network.

Kindly provide more information to enable further assistance.

Thanks.

Tolzeal: get 15mb when you recharge. N 200

tayo_ast: On easy starter or cliq?

When you load a minimum of 100 naira on Easy Starter in a week, you get 5mb free data for the week. Recharge of a minimum of 200 naira on Easy Cliq grants you 15mb free data for the week.

Kindly note that the free data is granted only one within the weekly cycle on attaining the recharge threshold. Weekly cycle for Easy starter is 7 days from the granting of the last free data while for Easy Cliq it is Monday to Sunday i.e. the week starts on Monday and ends on Sunday.

oseiwe: Pls I want to find out if COM and *399 subscription are d same for d etisalat bb complete.
Wat is d bb voice and data plans?

Using the SMS option of COM to 399 will give you the non-voice plan which allows you retain your current package e.g. Easy Starter, Easy Cliq, etc.

If you subscribe using *399, you will be migrated to the Easy Voice plan which will migrate you out of your current package but gives you the opportunity to enjoy 20 kobo per second to all networks and 5 international destinations so long as your BIS is active.

Codedeben: Ok, thanks. I appreciate your prompt response. Last question pls, would I only be able to carry this out successfully by contacting the customer care since the site made dt portion (PUK) mandatoy and I guess it may not submit if that portion isn't filled or the site would still permit me to do this without filling the required PUK number for the old sim as required.

If you call the care line with the details I mention, you will be assisted with the swap.

Codedeben: Yea thanks. I had already visited †ђε page earlier. There're some info they requested for that I may not be able to provide. Like the case of PUK for the old sim. I noticed it was starred which implies mandatory.

If you don't have the PUK code of the old SUM but have the date of birth as registered, 3 frequently dialed numbers, last date and amount of Recharge, mother's maiden name, state and local government of origin, address, package type, service (s) activated on the line e.g. you and me, etc. we can still be able to carry out the swap for you.

Codedeben: @ kellyman, great work. Well done sir.
Pls can I retrieve my sim through this means, I mean giving you every necessary details to help me do that cos I don't have an etisalat line to call d custoner care and no one does around me here.
Also,is that possible without the lost sims's puk no. Cos I don't have that but I have every other info.

You can can carry out sim swap online at http://www.etisalat.com.ng/simswap/simswap.php

Dieu_merci: Hello Kellyman, kudos for ur rapid n professional responses thus far. Is there no other way someone can reach u cos am skeptical abt posting my fone numbers here. Av got issues wt my lines preventing me from using them. Thanks.

I understand. You can send your number via email through my profile .

Nonsoco80: I am on easy cliq, my number is 08189070297. I loaded 200 naira airtime today 26/7/2013 but I did not get my weekly 15mb. pls help me check it abeg.

The 15mb is given once in a weekly cycle which starts from Monday and ends on Sunday. So if you have gotten the free data within this cycle already, another recharge within the same cycle will not grant you the free 15mb data.

However, it was observed that you subscribed to Easy Flex on the 19th of July and this migrated you out of Easy Cliq. The 15mb free data is not available on Easy Flex. If you want to continue enjoying the free data, you need to migrate back to Easy Cliq by dialing *244*1#. The migration may cost you 100 naira it is not your first migration.

barbieoshi: Please Etisalat,I did not register my easy cliq line because I registered it around February 2010,but I was surprise when I wanted to use that I had been disconnected,what can I do?thanks

If you can please give me the number, I can help you check the status. If the line has been inactive for a period of over 180 days, it will be disconnected and recycled.

Kindly avail me the phone number so we can check if it falls under this category.

Gosj01: Thank i need help, i have being trying to un-subscribe from the etisalat cliq day (the 1mb for 5naira) but d code is not working it kept bringing error. maybe you can help me to. here is the number 08175901563

You were previously on the Easy Life 3.0 offer which will be discontinued soon and subscribers on the plan will be migrated to either the new Easy Life 4.0 or Easy Flex depending on the usage behaviour of the subscriber. For instance, if you spend more on voice calls, Easy Life 4.0 is the best alternative for you and if you spend more on data usage, Easy Flex will be more preferable.

A check on your line shows that you have been migrated to Easy Flex cos you spend more on data. Easy Flex offers you 150% bonus on the each bundle and reduce tariff for browsing giving you more value for your money.

raynold: kelly help me check my number 08181006098 I can't receive or make calls, cant even check my acc balance

The line has been disconnected due to inactivity for a period of over 180 days. You won't be able to use the line again.

Sorry for the inconvenience.

gen2briz: Bro why una dey ignore my issue

Sorry for the oversight.

Done.

Thanks for your patience.

civilserva: kellyman, I use up my 3GB data allowance for etisalat BIS within 2 weeks, how do I cancel the existing BIS to subscribe to another one.

If your BIS is non voice you can dial *399*0# to deactivate it.

If it is a voice plan, you can avail me your phone number while I assist you deactivate it.

ariy: I didnt understand this. i didnt migrated to any platform since one of your official activated it for me. I thought is a default and also you didnt gave us condition then. "Recharge with N1,000 in a month and get 100MB"

Kindly give me some time to look into this so I will be able to suggest the best course of action to resolve this issue.

Sorry for the delay and the inconvenience it has caused.

Adebayolove: Is there a plan like EasyLife 4 on etisalat?

I'm sorry I can't confirm this as we speak but will find out and let you know as soon as I'm able to get any info.