₦airaland Forum

Desammyst:
Good day, everyone. I lost my brother's Polaris bank ATM Card last month. He didn't bother to go and block it in the bank, and went for his military service in Borno state.

He came back this month and this afternoon, he received debit alerts on his phone, as a result of the lost ATM card. When I came home this evening and he showed me the alerts, I discovered that prior to the debit alert, he had received message requesting for OTP five times. I was dumbfounded and till now I can't grasp how it happened.

Does it mean someone's money can be wiped off without OTP?

What happens to bank security? Because if someone doesn't send OTP, isn't the person safe.

Is there anyway the funds can be retrieved.
Please, help a brother. My family is pained

there are two Chinese site and one US site that will never ask for OTP or even billing address. Once you input the ATM details, payment successful immediately..... Doesn't matter whether card is Visa or Mastercard

Desammyst:
Good day, everyone. I lost my brother's Polaris bank ATM Card last month. He didn't bother to go and block it in the bank, and went for his military service in Borno state.

He came back this month and this afternoon, he received debit alerts on his phone, as a result of the lost ATM card. When I came home this evening and he showed me the alerts, I discovered that prior to the debit alert, he had received message requesting for OTP five times. I was dumbfounded and till now I can't grasp how it happened.

Does it mean someone's money can be wiped off without OTP?

What happens to bank security? Because if someone doesn't send OTP, isn't the person safe.

Is there anyway the funds can be retrieved.
Please, help a brother. My family is pained

Many online marchants don't require OTP, and that's the loophole. Anyone can easily make purchases online with only the data on the card.

Your brother's recklessness caused his predicament. He should have blocked the card immediately after he realized it was missing.

Dragunz:
Oga shutup, gimme your card details if I no empty am without any fucking otp.

You better wise up, OTP my ass.

Hahahhahahaha blatant truth, but look let me send you mine

Idrisab:
Lmao, you're still dulling things
I had a Mastercard with Fcmb
My money was vanishing little by little in a series of $5, $2 , $8 ,$10 and like that within short time.
Over 60k don disappear before I got to know
No SMS alert, no OTP. Just saw it on my mail
And those stupid bank would always say "you're probably careless with your ATM details, there's nothing they can do"
And yes, that's it, you'll never see the money again

Lol

alphabbey1:
there are two Chinese site and one US site that will never ask for OTP or even billing address. Once you input the ATM details, payment successful immediately..... Doesn't matter whether card is Visa or Mastercard

Na WA ooo.

Poleski:
Many online marchants don't require OTP, and that's the loophole. Anyone can easily make purchases online with only the data on the card.

Your brother's recklessness caused his predicament. He should have blocked the card immediately after he realized it was missing.

Yeah. I hope he'd learnt his lessons.

Iamsalis:
This same issue happened to a colleague of mine during Ramadan (fasting period).
We where about to break our fast when he started receiving OTP notification on his phone and he showed me and we laughed over it that this yahoo yahoo boys have started, After a while my friend checked his phone and noticed his whatsapp wasn't dropping and yet to receive the daily report from his Sales Rep via SMS, so he told me to turn on my hotspot for him to connect, To our surprise his account had been cleared off with the sum of 520k.
I place a call to his mtn line and to my surprise his line was barred and couldn't receive calls, so I called mtn call center and they told me that my friend had called to report his phone was lost and gave them the required security answer for the line to be blocked, that was wen my colleague now told me he has not been receiving email's lately that was when we realized that the email had been hacked and password changed. So it was obvious they got the OTP from his hacked email.

So I ask him these questions.

1. Did u give any one your ATM card 16 digits, Three Digits CV V And Date of birth?
2 Did u Fill any form online eg Covid 19, CBN relief fund and all those fraudulent enticing freebies.
Which he replayed NO, but I was sure he wasn't saying the truth.
So I immediately called GT connect which almost took like 1 hour to connect and report the fraud and the call center lady was helpful and told me that the debit was from a store in lekki Lagos while we where far away in the north and that she can't reverse the transactions because her profile can just only view and she also helped with the store name which I googled and got the store phone number.
I called the store and told them about the fraud and the way the guy was responding I realized it was an organized crime. I asked if the store had a CCTV he declined to answer, Did u issue a Receipt for purchase he was beating around the bush.
The next day we where at the bank by 8am to lay a complaint, before we even started to fill the form like 2 guys came in and where shouting, one of them had 1.5million cleared and we where like our case na child's play. We filled and submitted the form and wrote a complaint letter, it was time-stamped and acknowledged and we requested for a photocopy to hold as our proof. We left and had no response from the bank after 2 weeks so I told him to write to CBN fraud desk with attached copy of the photocopy of his complaint letter which he submitted to the bank and GT bank responded immediately that the transactions carried on that card was legitimate and can't be reversed.
CBN then replied via email with screen shot of his transaction history from his bank statement and gave the following reasons why the transactions won't be reversed.
1. OTP was used for the transactions
2. CV V was required
3.card 16 digits was used
4. ATM pin was required for the transactions
5. Expiry date of card is also required

So my Advice is
1. When u receive any OTP u didn't initiate block your card immediately using the USSD code, Nearest ATM, internet banking or via bank app.
2. Immediately u collect your ATM card cram your CV V and clean it off from your card
3 And Avoid any site that requires you to put your card details like plaque cos they are phishing site looking for prey with long throat waiting for free covid 19 and so called CBN relief.

Sorry for my typing, peace out.

Thank you, man. I really felt for your friend. I pray he gets to recuperate his funds in many folds.

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