Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

Peacfulmindset:
Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

if we are civil enough we would take things seriously in this country let make the country work do ur nin on time we should v been civilised enough na

Peacfulmindset:
Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

Use the online process, create your VNIN via the link then follow the instructions.
Here is a link: https://nin.mtn.ng/nin/

We are too lackadaisical now everyone is now rushing to link there NIN to there line after many months.

ikeno:
We are too lackadaisical now everyone is now rushing to link there NIN to there line after many months.

Always blaming innocent Nigerians.
Many Nigerians submitted their NIN years ago but it has not been verified. One of my sim I tried to submit again this week is displaying connection server error from NIMC.

Same thing happened to me though I submitted my NIN at the time I purchased the sim.

jsp0:


i get coconut head i no dey hear word

campaign after election, guy rest and go trowey the sim in ur one of your gf wide toto

mime was blocked too, but thank God I don't make calls I only browser and it Browses

Fira09:

Use the online process, create your VNIN via the link then follow the instructions.
Here is a link: https://nin.mtn.ng/nin/

Thanks. I followed all the instructions, but MTN is just deducting ₦20 from my airtime multiple times without remorse and they still did not send me the VNIN.

I tried the NIMC app still no progress because they app isn't giving me the OTP.

Peacfulmindset:


Thanks. I followed all the instructions, but MTN is just deducting ₦20 from my airtime multiple times without remorse and they still did not send me the VNIN.

I tried the NIMC app still no progress because they app isn't giving me the OTP.

I faced sane issue until I visited one of the numerous yellow shops to re-register and I got a success msg of my nin being linked.

Hopez456:
I faced sane issue until I visited one of the numerous yellow shops to re-register and I got a success msg of my nin being linked.

How much did you use to re-register? The MTN agent asked me to bring 1k but the money in my hand wasn't up to 1k.

Peacfulmindset:


Thanks. I followed all the instructions, but MTN is just deducting ₦20 from my airtime multiple times without remorse and they still did not send me the VNIN.

I tried the NIMC app still no progress because they app isn't giving me the OTP.

Did you use the USSD provided by MTN to create the VNIN?

Peacfulmindset:


How much did you use to re-register? The MTN agent asked me to bring 1k but the money in my hand wasn't up to 1k.

I paid no dime. Go elsewhere. There are a lot of them in the cities.

Any body don retrieve sim recently wey another person register?..I wan retrieve my sim them show me another person face.

I am experiencing the same. I will make out time from a very tight schedule to go to an MTN office close to me .I am just disappointed that MTN didn't give me some warning that my NIN have not been properly linked and I should go do the needful.
Mad people and crazy system everywhere in the country !

For this life try get money nd connection. This same thing happened to my mom about 3days ago, she only had to call someone from their office in the state she resides, they have to send someone to the house to do the nin-sim linkage for her..
Maybe op should try nd visit their office or an outlet.

Fira09:
Did you use the USSD provided by MTN to create the VNIN?

Yes, I used the USSD. MTN removes ₦20 after every attempt I make in getting the VNIN, without giving me the VNIN at the end.

LeeSmart:
For this life try get money nd connection. This same thing happened to my mom about 3days ago, she only had to call someone from their office in the state she resides, they have to send someone to the house to do the nin-sim linkage for her..
Maybe op should try nd visit their office or an outlet.

I visited an outlet today. The man charged me 1k, so I decided to come home and try solving the problem myself.

Peacfulmindset:
Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

You need to go to an MTN outlet. The USSD or app submission won't work. The outlet will capture your thumb print and facial id for facial recognition. It is the new technology.

You've to go their office for reregistration.

But am still using my MTN line without linking any NIN i don't even have nin although it's old line sha

thesolutions:

You need to go to an MTN outlet. The USSD or app submission won't work. The outlet will capture your thumb print and facial id for facial recognition. It is the new technology.

What about airtel,etisalat and GLO ? Do I have to go to there separate outlets as well?

Peacfulmindset:
Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

My line was barred yesterday and It was restore back

Do what they asked you to do

That was the same code, I dial

overdrive:


What about airtel,etisalat and GLO ? Do I have to go to there separate outlets as well?

I don't have those. I can't confirm for now.

thesolutions:

You need to go to an MTN outlet. The USSD or app submission won't work. The outlet will capture your thumb print and facial id for facial recognition. It is the new technology.

Alright, thanks.

I did successfully link my NIN to my SIM but I'm still unable to make calls. Going to an MTN outlet is the next move.

janda1:


My line was barred yesterday and It was restore back

Do what they asked you to do

That was the same code, I dial

I did as I was asked to and MTN sent a confirmation message that my SIM has been linked to my NIN, but I'm still unable to make calls.

My SIM is a 3G SIM, and they've been telling me to upgrade my SIM.

I think MTN is trying to forcefully make me upgrade my SIM card.

Peacfulmindset:
Please I need help. My SIM card of 7 years was blocked three days ago by MTN. The reason they gave was that my line was barred for not submitting my NIN.

I called their customer care number and I was asked to dial *996# and then follow the prompt to submit my NIN, which I did.

Two days after submitting my NIN, I'm still unable to make calls. Please I need help.

They didn't block mine but barred me from making calls. I dialed*996# Nd everything was rectify within 30 mins.... Why them come block Ur SIM

Update

I've been able to solve the problem. My line was temporarily banned and I couldn't even use it to check airtime balance, call, text or any other thing.

I had to go to an MTN office with my NIN, and I was reconnected back.

The reason why I was unable to connect my NIN by myself was because the SIM card wasn't registered by me initially, so the picture on my NIN and the picture on MTN database was different.

Everything has been sorted out now, and I can now use my SIM card.